Home2 Suites by Hilton Page Lake Powell — Hotel in Page

We ended up staying at Wingate, Wyndham, which is half the price and service empliyees care if your stay was enjoyable. We arrived and checked in online their internet did not work well. We stood outside in the rain getting soaked and had to run around to building to front. I asked for key card by Stexxxxie, who stated she was the hotel Manager. We went and brought in our items and dogs into our room. This lady asked my husband what room we were in and he answered her, however she did not stop him and ask him to sign a document for dogs. We always stay at Home Suite 2, due to dog policy, clean and customer service. Now I have lost faith in their brand. We get into our rooms and did not have paper towels, dish soap at first sight. Again went to front desk to request paper towels, this seemed as a daunting request by the lady stating she was manager. We went to dinner and came back to do laundry (another reason we choose Home Suite). My husband asked for quarters and was given $7.00, wash machine takes $4 and dryer $4. Went to front desk and asked if this is all she had and her suggestion was for us to go laundromat to get quarters. I asked isn't that your job to ensure or send an employees get quarters. She stated that isn't her job. My response as a manager myself, stated yes this is your job as a customer service rep. She became argumentive and I walked away. My husband went to hotel next door who gave him a roll of quarters. I added the dollar quarters needed for my second load. Ironically, another customer had the same experience before me, however she was given $8, enough to at least wash and dry one load. I sat in lobby to play games on my phone. The lady proclaiming to be manager "snorky" attitude ask me something. I am partially deaf and wear glasses did not hear her. I am disappointment with my experience so far, replied, that isn't my job. She calls the police to have us leave. Really is this not in mature and passive aggressive response? When officer came I went to front desk and we were asked to leave. We had to stop our laundry which was unspun and literally soaked. I requested for a bag to put my sopping laundry in and she tried to give me a bag that fits bathroom garbage can. Again really? I requested two big garbage bags so our vehicle, purchases brand new December 3rd did not get carpet wet. She only gave me one. I told the Manager, Stexxxxie, she should be fired. Her response was, you would do me a favor if I got fired. Really? She obviously does not like her job and it showed. I put the sopping laundry in the bag, two full loads. I dragged it outside leaving a puddle, due to not able to pick it up. My back was thrown out as had to lift a bag of sopping clothes into our truck. My brand new truck now smells musty and needs cleaning, my back is in pain, leaving me seek help. Some of our gifts were ruined due to getting wet. I am very disappointed at Hilton Home 2 Suites as a brand. Is this how Hilton trains their Managers? We travel frequently and will look into Wingate Wyndham as I received great service and prices in Page was 50% less. Do yourself a favor and give your money to someone who appreciates their job and your experience. This appears to be the second time the "manager" called the police this week on a customer for a lame excuse. There are several dissatisfied customer stating a rude employee working at night. My guess is it is the same employee we had, that said we would be doing her a favor if she was fired. I would love if the owner reach out and call me instead of writing the same reply as was done to...

A few month ago I assisted my wife with booking some stays for her hiking trip to Utah/Arizona. As part of that I made a reservation at the Home2Suites in Page, Arizona for 3 nights. Yesterday she boarded a SW Airline plane in Seattle bound for Utah with a stop in Sacramento. When she arrived in Sacramento she learned that her continuing flight to Salt Lake City was cancelled. She waited in line along with many others scrambling and hoping to get another flight to Salt Lake City. Ultimately she was forced to take a flight the following day. Once she knew she would not make it to Utah, I called Home2Suites in Page, Arizona and explained to the front desk what had happened and asked if the 1st night's charge be waived. She said that I would have to talk to her manager (Anna) the following day. The following day, I spoke with Anna and again explained that because SW Airlines had a major technical problem with their weather data system, my wife's flight was cancelled. She told me that while she was the manager, she did not have the authority to transact refunds and would reach out to her General Manager (Ray). Around 4 PM, Anna called me and explained that since my wife activated the digital key on her phone app, the General Manager refused to grant a refund or apply the charge to an additional night's stay. I was flabbergasted. My wife had just downloaded the app the day prior to use to stay at another Hilton Hotel in SeaTac the night before her flight. She inadvertently clicked on the digital key pad for Salt Lake City and because of that, "Ray" refused to make any accommodation? Seriously? Keep in mind, it wasn't like my wife abandoned the reservation and simply failed to show up. We called as soon as she knew she would not get a flight out on her 1st night's stay. The hotel had every opportunity to rebook the room and we also offered to extend her stay by one night and just apply the charge from the missed night. This experience has left a bad impression of what it means to be a Hilton Honors member. By no fault of my wife, her flight was canceled and she was unable to arrive and spent the entire day in a travel nightmare. As it turned out, she had to stay in a Sacramento hotel and of course, I booked her into a Hilton Hotel because we are loyal.

Even Hilton Honors corporate attempted to reason with the GM (Ray) on our behalf but he refused to budge, citing the phony "Digital Key" excuse. Corporate advised us that the digital key activation is NOT a point of no return as far as charges go. They get accidentally activated all the time and can be corrected easily at the front desk. We have every reason to believe that they were able to rebook the room on the 16th as well.

Ray is in the wrong business

Update 8/10/2021* Today I got a reply from the owner (I assume Ray Patel but not sure). In his reply, he offered an apology for being "unable to meet your expectations". To be clear, it wasn't that he was "unable"; it was that he was UNWILLING, even in the face of irrefutable logic and intervention by Hilton Corporate. I have noticed in everyone of his feigned apologies, he never offers any refund, credit, or compensation. Even when his cleaning staff threw out property of the guests before they checked out. Just read some of the reviews...nothing is ever offered. That should be a huge red flag for anyone who is considering...

This is kind of a two-part review and I will explain myself. We were there second week of September 2020 for some fun on Lake Powell. I'm a HILTON DIAMOND member and stay fairly frequently at Hilton properties across the country in a lot of different States. This is a somewhat newer hotel and the physical plant/structure/amenities are actually quite nice. Nicely modern property throughout and in a location with a pretty decent view down to Lake Powell.

We got there later in the evening and I used electronic check in with the digital key via the app which was very convenient which sure beats standing in the line down the lobby.

When we walked in our room we were pleased with the size of the room and all the furniture and various modern amenities available. We had a room with two queen beds plus a hide-a-bed and the suites there of course have fairly well stocked kitchens with a full size fridge and dishwasher which is certainly nice if you were staying there with the family or additional people in your group. (ALTHOUGH THERE WAS NO DISH SOAP, DISHWASHER SOAP, or salt & pepper in our Kitchen!) As I mentioned though the room is well appointed with amenities including the bathroom which has a shower stall which in my opinion is certainly nicer than a tub. The sink vanity and surround was modern in appearance.

When we walked into our room the first thing we noticed after the furniture and amenities was that THE ENTRY AREA TILE FLOOR & THE BATHROOM FLOOR/SHOWER STALL SILL & FLOOR WERE NOT CLEANED! THERE WAS VISIBLE HAIRS ON THE FLOORS AND ALONG THE SHOWER STALL SILL AT THE BOTTOM OF THE DOOR.

The dirty room was really annoying because Hilton brags about all the extra cleaning they are supposedly doing on their website during Covid. With respect to this property I can tell you that is a complete LIE. Clearly management at this hotel is not inspecting any rooms for cleanliness because they aren't being cleaned well/thoroughly at all. I'm sure the carpet and other surfaces are just as filthy as the bathroom & tile entry floors. You just can't see the dirt as well and it's hidden because they are carpet and fabric surfaces. Disgusting.

So there we are we've checked in kind of late after traveling for 6 hours and we've got a dirty room late in the evening. You basically know if that room's dirty the one next to it or somewhere else is probably dirty as well so there's no point even asking for a different room.

Also, on the website it says the hotel offers a free hot breakfast. This was a lie. There was no hot breakfast available at all even as an option to order. There was a bag with a bottle of water a small diet yogurt and a muffin in a package. Extremely disappointing considering our friends stayed over at the Hyatt and they did get a hot breakfast that they were able to order at their hotel. Hotels are using Covid as an excuse to not provided breakfast but if course they're prices didn't drop. Meanwhile I walked next door to a restaurant for breakfast & didn't die of covid. Amazing how that works.

Hilton ought to send a Corporate person to this place sooner rather than later before it goes down the drain.

Cleanliness SUCKS here! If this isn't fixed soon this place will be trashed which is a waste of a nice...