Horseshoe — Hotel in Paradise

We stayed @ Horseshoe Feb 17-21 2025 our daughter’s flight arrived 8 hrs ahead of ours she was alone by herself until we arrived her husband wasn’t able to join her last minute because of work when she arrived @ hotel she was able to check her bags but front desk wouldn’t let her check into her room without our all important CC WOW OK so she asked them if she could charge her phone so she could let her husband know she arrived NO they told her NO charging stations in the hotel WOW what customer service NONE & for the next 8hrs till we arrived @ the Horseshoe she was alone by herself the rude security guards kept asking her to go somewhere else treating like she was loitering OMG unacceptable!! she repeatedly told them she was waiting for her parents they didn’t care even having lunch downstairs in food court they told her she couldn’t stay sitting there after she was done eating she told them her phone was just about dead she needed to contact her husband they didn’t care she went into the Paris hotel was treated quite fine by the security guards & was able to charge her phone when we arrived we had no idea where our daughter was we couldn’t reach her untill her phone had some battery life on it we didn’t find our daughter for an hour after arriving @ the Horseshoe when my husband was searching for our daughter I spoke with front desk manager Heidi told her my concern about what poor customer service the Horseshoe has & it’s awful how they throw young women no cell phone alone out into the street in the dark she didn’t apologize didn’t offer to help us search for our missing daughter thankgod our daughter didn’t leave the hotel alone by herself in Vegas she walked to the connecting Paris Hotel we are grateful she was safe when my husband found her we have stayed @ other hotels during our vac in Vegas New York New York Excalibur Flamingo we have no complaints excellent customer service but Horseshoe we would never recommend the Horseshoe hotel in Vegas & we will never stay there again they have absolutely no customer...

I had an extremely disturbing and frustrating experience at this hotel involving negligent handling of my belongings, unprofessional staff behavior, and a missing bag worth over $3,500. Upon check-in, I was assigned Room 1720, confirmed by printed confirmation, 3 phone calls, a front desk person and email. My key card didn’t work, so I called the front desk, and a security guard came to let me in. After placing my bags in the room, I was told by security that my name was not on the register and was instructed to go to the front desk. While I was walking to the front desk, security removed my bags from the room and left them in the hallway unattended. Front desk staff then confirmed Room 1720 was assigned to me, but I requested to be moved due to the confusion. I was reassigned, which opened without issue. When I returned to speak with security, only one of my two bags (the large suitcase) was returned. The other — a laptop bag containing over $3,500 in equipment (including a laptop, portable monitor, AR glasses, Starlink Mini, Bose headset, foldable keyboard, VOOC chargers, GPS trackers, etc.) — was missing. They claimed they had no idea where it was. When I spoke to Brooklyn, the hotel manager, and the head of security, they accused me of illegally recording our conversation and threatened to call the police — even though I only brought up the existence of video evidence. They were extremely dismissive and blamed me for the theft, despite it being clear that the hotel staff mishandled my property. A police report has been filed, tracker still indicates the bag is still somewhere within hotel property, though likely in an area I cannot access. This entire experience has been stressful, costly, and incredibly unprofessional. I urge all guests to avoid trusting this hotel’s security staff, and I strongly advise hotel management to take accountability and act responsibly. If management wants to see the video evidence they can reach out to me. I would love to post them on the internet but my personal information...

While far from the worst hotel I've stayed at it was a pretty miserable stay. You enter and are greeted by the smell similar to the home of a old trailer park hoarder's home: years of tobacco tar covered by broken cologne bottles. On my floor it wasn't as bad but something in my room was allergy triggering, either the mold in the shower or the thick mounds of dust along the base boards in my room. The air intake and vent for the heater is also coated in a thick layer of dust and muck. There was someone's contact lense on the floor in the bathroom and the wall paper was peeling. The shower cycled hot and cold water, you'll freeze for most of your shower with short bursts of scalding hot water that will leave your skin horrifically dry. If you must buy water here use the vending machine, even at a ridiculous $3 each it's still better than the $10 you'll pay in the rest of the hotel. I never did find where I was supposed to check in for my tower but the douche at the check in counter chose to chastise me when I dared to go to the wrong counter to check in even though there was no one else checking in at the time. He still begrudgingly checked me in so I don't see the problem, it's not like he was busy with anything and if it actually was a problem why not just point me to where I was supposed to go? I have spoken with my event organizers for the sin city classic and have urged them to not recommend/warn participants not...