L&L Hawaiian Barbecue — Restaurant in Pasadena

So, I've been a long time customer at this location. On or about 10/25/18 I stopped by with my wife and usual. Order the usual meal. Comes now, we sat outside as it was still daylight. I opened my meal box, started to cut the chicken...and had a bite. Hmmmm...I didn't taste as usual and it had a different aroma to it. Not a pleasant one I told my wife, I'm taking it back in and speak with cashier. I informed her about my situation. She took a look at it turned around and asked the cook. The gentleman immediately looked at me and said, there's nithing wrong with it! I said, I begged to differ. He then engaged with me and said, I don't recognize you? I've never seen you here before? I was like, huh?? I replied, I've been a long time customer and I've never seen you here!!! I don't into restaurant kitchens!!!! He then said, I know all my customers. I was baffled. What this had to do with my meal?? The cashier stepped in and said, would you like a refund? I said, no, thank you. I simply wanted a new order or cooked correctly or fresher. The cook seemed bother that I had a problem with it. The cashier did the right thing .I declined her offer and told her I wasn't looking for a free meal .I wanted the issue addressed and corrected. After all, I could have gotten I'll had I eat the meal . I'll never go back to this location and I'll let my family and friends know, to...

Where do I start? We usually love this location, but it does not live up to expectations anymore. Prices have not been increased, but it is clear that the quality has taken a hit in order to keep prices low. After placing our to-go order, we requested a few more sauces and the woman behind the counter scolded us by telling us, no no, you only get 2 sauces per meal and .55 cents per addition sauce. The sauces containers are much smaller than they used to be and are hardly half full. Back in the day, we were able to fill our own sauces containers out in the lobby. I understand the change due to covid, but why limit the quantity so significantly? We arrived home, dug into our meals only to be disappointed by soggy, mushy, hard, bland rice that was unpalatable. Who knew it was possible to have mushy rice, with the inside still hard The normally delicious mac salad was over cooked and had ZERO flavor. The BBQ beef was WAY over marinated and the katsu chicken was bland, but sadly still the best part of the meal. We were left feeling completely unsatisfied and wishing we had gone somewhere else.

We will not be returning anytime soon unless some serious...

I was really lookin forward to having some fried shrimp until after I got here we were told they shut the kitchen down an HOUR EARLY = If u want ur dinner here u need to be here by 8p😳🤨‼️ Absolutely SUCKS & they really NEED to put it on their door they shut the kitchen down @ 8p instead of 9p🤨! THE FUNK🤨! A major & total disappointment bc I like L&L😒😒! They do not even have in Google they shut the kitchen down @ 8p & they should😒🤨‼️ I'm goin to a diff L&L or a diff place all 2gthr 2nite👋😳😂‼️

2# If u go get ur order by 8p, make sure u WATCH UR STEP bc theres a silver metal bar on the floor & if ure not careful u could trip = they didn't have a sign here ither which they should unless they want to be sued for being dang careless🤨🤨‼️

It would be wise for the owner to let sum ppl go for all of this MESS👋😂‼️ Y'all, girl &...