K9 Loft — Local services in Pasadena

If you love your dog don't take them here. I took my dog here so that he could play with other dogs and it was his first time there so he had to take the temperament test. After passing the test we left and didn't check the camera's until later in the day. We checked around 4:30pm and didn't see him in there so we figured he was eating dinner. We checked again around 6:30pm and still didn't see him so I called to check in. I was on hold for 5 minutes after asking where my dog was and when she came back on she told me that after an hour of him being in daycare (we dropped him off at noon) he was removed because he seemed "overwhelmed" and was "snapping" at other dogs. I told her this was strange because he goes to daycare every week (where we can watch him on camera) and has been to numerous other daycares and we have never heard or seen any behavior like that. Nevertheless, she told me he was placed in a room by himself all day and had human interaction about every hour or two. That's probably his worst nightmare. The reason we took him to doggy daycare is so that he could play with other DOGS because that's what he loves. My biggest problem is that I was never called and informed that he had been removed from daycare so that I could come get him. I would never want to leave him in a room by himself all day while he can hear other dogs playing. I'm extremely disappointed in how my dog was treated and how I was not informed. I will never be returning to K9 Loft. I also want to add that the daycare had a strong aroma of pee and during his test we witnessed multiple dogs go to the bathroom and the girl in there, along with other dogs just walked through it without...

When I first took my dog to K9 Loft, I loved it! The staff was extremely nice and helpful and made me feel like they really cared about the animals and the owners as well! Due to the niceness of the staff, I began leaving my new rescue at the doggy day care quite frequently when I went to work. However, after one 6 hour stay, I noticed my dog seemed out of sorts when I picked him up...somewhat lethargic and just out of it. I assumed it was due to an overly energetic day at doggy day care. When I attempted to get him out of the car, he yelped loudly when I touched his back, and couldn't walk up the stairs to my apt. I immediately knew something was severely wrong. He even nipped at me if I tried to move him once he got inside the apt. Long story short, I called K9 Loft right away, and was told nothing happened and everything was great. I took him to the vet the next day, and discovered he had a soft tissue back injury and was told to keep him down for two weeks while administering anti-inflammatory pain medication. He's finally recovered, but after two or three phone calls, still no one knows what happened and swears everything was great. I understand accidents happen and it could've been just a fall from him being overly excited, but to have staff working that day not know or see anything, and for him to have an injury like this, really infuriated me. Not only that, it really set him back quite a bit in terms of trust and comfort w/people considering I had only had him for about 7 weeks when this happened. Needless to say, I've never gone back, and I really wanted to...

We used to love taking our doggies here for daycare and boarding. We had one senior citizen dog that stayed there a few times before he passed away in 2019, then we got a new doggie in 2020 and were happy to send him there for daycare, socialization, and boarding. But in August of this year, we discovered that they had been putting him in isolation due to some sort of behavioral issue. I understand dogs, especially young ones like ours-- have issues, but my issue with K9 Loft is they did not notify us he'd been acting up while there, so we were completely in the dark. Apparently, they were taking these isolation precautions with him for several months without letting us know. We traveled overseas in late June/early July and boarded our doggie there without knowing all they were going to do was lock him away by himself. When we retrieved him, he was skinny and depressed, and we didn't know why. Several weeks later, we brought him back for an overnight stay, and he was digging his heels in not wanting to even enter the building. When my wife asked what was up, they nonchalantly said something to the effect of "oh yeah, we've been isolating him since he got aggressive with another dog in January." Needless to say, our trust with this establishment is broken. Had they been proactive in communicating issues our doggie might have been having when they were relevant, we could have addressed them, but now there's no way we'd ever leave him here...