Riversuites Hotel at The Battery — Hotel in Philadelphia

Easily the shadiest and worst service I've experienced at a property in the last decade -- just totally embarrassing.

Getting married in a few months, I booked 2 "King Suites" for the bride/groom's mothers to try out this hotel near our house to evaluate if we should book a block of rooms here for our wedding.

The two rooms booked were both "King Suites" as described on their website and Expedia as multi-room (obviously, a suite) with a living room, kitchen, pictures of an entertainment center with a TV and whatnot and a very clearly separated bedroom. When our guests checked in, the rooms were different from one another. One room was exactly as described, the other was a regular hotel room with no living room, no separate bedroom, and nothing per the description on the website other than a kitchen which was directly next to the bed.

When I called to discuss the situation, the woman on the phone told me "this is impossible, there is only one room type at this property" -- which is categorically false and a total lie, but I cannot blame her too much as she's never seen the property and eventually admitted she works at a reservation call center. After a time she agreed to transfer me to the front desk (the phone number of which is hidden on google -- 215-330-4188 for anyone curious), where the front desk attendant explained "sometimes we don't have to room type requested because of a wedding (ironic) or another event going on". After asking him whether he finds it acceptable that I was checked into the wrong room type with no compensation, he reversed course and stated that the rooms are actually both king suites (despite one factually not being a suite) and that "all of their rooms are a bit different", while the suite was at least 50% larger. He even tried to tell me "well there is a wall between the bedroom and kitchen, but it may not be a completely separate room" when I have pictures of the kitchen and bedroom being part of the 1 single room it was, besides the bathroom of course.

I explained to him that I wasn't looking for some unfair compensation, simply reducing the rate of the not-suite from the suite price that i paid down to the price of the not-suites that they actually sell. He said he could not do this, but would talk to his manager "at some point" and of course, the manager was not available for me to talk to. The manager didn't call back either, unsurprisingly. Fortunately Expedia has functioning customer service and refunded me a portion of the booking as compensation.

The "free breakfast" was also a plate of fruit left out and stale coffee.

It's sad that the business is so dishonest. Knowing the history of the building living close by, the entire building was slated to be turned into apartments, was completed as such and then due to low interest a portion was sold to the casino (Rivers) next door to be turned into a hotel. Knowing this, its very obvious that the small room we were given was originally slated for a studio apartment (bedroom in the kitchen). How they can take a studio apartment and claim it to be a "king suite" as they do a one bedroom apartment is gross incompetence and entirely false advertising.

I'll be following up with similar reviews on all platforms as well as filing a complaint with the Better Business Bureau for false advertising. Hopefully the tenant interest rises at the apartment building and the hotel is reabsorbed by what the building was originally...

Came in town with my family for a funeral last weekend. My wife and I stayed here and my mother joined us for the final night.

Pros:

First off I want to give a huge shout out to Kaija night time front desk. We checked in late and I needed a safe for our valuables she tried her hardest and followed up to try and get us a room with a safe. We never got it but wasn’t her fault. She followed up, she was attentive and is really professional.

The Rooms, the rooms are really nice, modern, new and 9/10 clean. Furniture isn’t cheap it’s middle high end stuff and is put together well. The snacks and drinks in the room are a great touch.

Breakfast Included is a great touch. Lots of good options, someone to make you REAL fresh eggs, great assortment and juices, coffee and teas. The gentleman preparing everything really cool and attentive.

Location: Right off Columbus ducked off next to a park right near Northern Liberties, Old City, Penn’s Landing & Queens Village, City Center, in the mix but out of the way at the same time.

Parking: Free if you are staying at the hotel pretty decent we parked every night no issues.

Lobby: nice, modern, clean and well maintained. Best in Philly.

Cons:

Maintenance onsite is lacking. We needed a safe for a valuables, non of the safes worked in any of the two rooms we took. No one came to fix it, even with Kaija followed up. For a luxury place a safe is a must.

Rooms need more coffee mugs, plates, wine glasses and champagne flutes. Has 2 glass mugs and two cups. No wine glasses, flutes etc…

No Robes and Slippers big missing touch for a hotel at that price point.

Some of the front desk attendees are professional or 4/5 star quality. They lack professional, curse and talk ignorance in front of guest. Don’t seem helpful and even after telling them I wanted my room serviced it wasn’t after coming back from the funeral being gone for hours. Thankfully House keeping manager was present and got it done. Kajia isn’t like That she is the best!

All in all stay was cool, but at that price point it lacks certain...

We got assigned room 309 by Synii. At first glance everything was fine, until we got ready to leave for the night and realized our door could just be pushed open after closing it. Thank goodness my girlfriend is extra cautious and always checks hotel doors, otherwise we never would have known our door could just be pushed opened after being allegedly locked by closing it. We called front desk and the same girl, Synii, came up to change our room but completely dismissed the fact that the door didn’t lock. We tried to urge her to make sure this was repaired for the next guest but she said it was the first time she’d heard about it and just kept walking. We were assigned to another room but felt too uncomfortable to stay so we left 30 minutes later and she was sitting at the front desk on her personal phone and there was no maintenance order put in for the doors’ failure to lock issue. We checked the door before departure, same issue. We also thought it was peculiar that the room was perfectly cleaned with the exception of a 1942 Don Julio tequila bottle left in the freezer with exactly 2 shots left in the bottle. This room very much feels like a setup and everyone who stays at this hotel should BEWARE!!!! There were no cameras in the hallway of room 309, anything could happen and they would claim they have no evidence. Even the housekeeping guy made a weird comment to us as we were checking in, we just dismissed it. The dismissive attitude of the door lock issue & pure gut instinct tells me this is a bad place to stay and bad things to can happen to you if you are not...