Archway — Hotel in Philadelphia

Location is great - lots of restaurants, felt safe, walkable and close to mass transit. The room was great. Beds were super comfortable, the room was quiet, and had all the amenities you would need: plates, utensils, fridge/freezer, dishwasher, etc.

I would have given 5 stars if it weren't for one really annoying issue. When we arrived onsite at 7pm our building code wasn't working. The only contact information I had was an 800 number that said "text only" and an email address. I texted the 800 number but did not receive an immediate response so I called and was able to get a hold of someone. After numerous attempts with different codes he was able to get our original code working. Overall we were standing outside in the cold for about 15 minutes which is not what you want to be doing after travelling all day. Then, once we get up to the room our door code wasn't working either. This required another call back. Fortunately it only took about 5 minutes of us standing in the hallway for them to get a working code. Our codes worked fine for the rest of our stay except for on the last day our entry code stopped working before checkout (our suite door code...

The rooms are nice, spacious, and exactly as shown on the website but the customer service is not good. They will charge you an extra $8 to replace a single towel or $33 to replace all of them. The price is also MUCH higher than listed obviously on Google with quite a lot of extra fees. The location is great visually but walking around it smelled like trash everywhere. Maybe that's just normal in a big city, idk. It was incredibly noisy sometimes in the middle of the night. Busy area. Their customer service people really didn't know what they were talking about at all. I asked if there was a dryer and they told me no and then called back the next day to tell me there actually is a dryer but it's difficult to use and they had to send me a PDF to figure out how to use it. They also didn't send me check in info and I had to call them to get it sent over. The ID verification online is a giant pain. It's glitchy and took me 20 minutes. For how much it cost, not...

I gave this place 4 out of 5 because of its location on the third floor of our otherwise perfect apartment. |Though I was aware of this at booking, I didn’t anticipate it being such an issue with hauling our luggage up and down the three flights. ||Other than that, everything about this apartment was perfect. We used every amenity, from the kitchen to the washer/dryer. They really thought of everything, including bathrobes and Theragun massagers to use after a long day of exploring Philly. ||Its Fishtown location was exactly right for us. The building is on a lively street with many restaurants and bars within a short walk.||Street parking was a bit of a challenge but we were always able to find a spot. I would return to the Archway only I have less luggage or am able to book a place on a...