Fairfield by Marriott Inn & Suites St Petersburg North — Hotel in Pinellas Park

BEWARE - there’s many other reviews that this hotel overbooks and screws people over. If I could rate this hotel 0 stars I would. I booked & fully paid through Expedia and Fairfield confirmed my reservation 2 weeks before my arrival. After I checked in online on the day of my arrival, Fairfield manager sends me an email that they’re overbooked and had to move me to their sister hotel, Comfort Inn, which is a lower quality hotel and 13 minutes away. My friend also received the same message about her reservation as well. We both had specifically chose the Fairfield for the location because it was less than 5 minutes from an event I was attending. The hotel manager (Diana Diaz) took no accountability for their screw-up and blamed Expedia for overbooking when I made my reservation 2 weeks ago. A different friend made their reservation a day before we checked in and Fairfield accepted her reservation so it’s clear that Fairfield overbooked their hotel…or they did the hotel scam and took my other friend’s reservations because she paid a higher price and downgraded us because we booked earlier at a lower price. This Fairfield manager (Diane Diaz) needs training on customer service and a reminder that she’s in the hospitality industry. She was extremely rude, not apologetic nor took accountability for the inconvenience she caused travelers. She even admitted that this happens all the time so then as GM it would be her job to find a way to improve the situation and prevent this known issue from occurring again. What’s the point of her being GM if she can’t manage the hotel’s operations? I’ve read multiple other complaints about Diane, how come her bad behavior has not been addressed by corporate? Whoever is accepting their reservations needs to be retrained or whatever system they’re using needs to be corrected to properly account for already confirmed reservations so they don’t overbook...

This hotel by far given me the worst experience without staying at the properly. As a Gold Elite member I expect better than how I was treated. When booking at this hotel it was with the intent for business as I travel for work, however I became I’ll and was unable to travel. I contacted the hotel via the bonvoy app and was told that my reservation was cancelled successfully without any issue. I realized when cancelling reservations there is potentially a fee associated with cancellation, however I have stayed at many properties in the past and have had to cancel last minute due to changes in projects and no fee was ever assessed. I reached out for a second time day after requesting a cancellation and was informed the stay was not cancelled and then a fee would apply when I went to dispute the charge the team member disconnected from the chat. I contacted the hotel directly and spoke to a front desk agent who was not helpful nor professional in any way. I asked to speak with a manager and was informed the manager was busy in a meeting. I called a second time spoke to the same agent and was transferred to the hotel managers voicemail. After leaving a voicemail I received no response via email or a phone call. Since I had no help from the hotel leaders or team members I contacted the elite member line trying to have the charge reversed and a receipt provided. The hotel did not respond to the issue and has yet to issue a refund or receipt for charging my company card. This occurred at the end of February without being resolved now heading into April. This hotel is anything from the standards expected from Marriott hotel brand. The lack of communication and effort to resolve my issues shows the hotels lack of professionalism. I urge anyone considering this hotel to look elsewhere for a better suited hotel that respects brand loyal members. This hotel could care less about their...

Do not stay at this hotel. It’s not safe. The management is absent as the manger is temporarily managing two properties and you will not get a response, call back, or anyone to even answer the phone. |My daughter and I were trapped in the elevator on May 25, 2024 and we pressed the emergency call button multiple times. No one answered. No one came to help. It was terrifying as the elevator car kept trying to move and it was shaking and rattling. My daughter and I were screaming for help. I called my other daughter on the phone who was down at the breakfast to go get help at the front desk. The ladies at front desk didn’t know what to do. Meanwhile a man on the third floor heard us screaming for help and he pried open the door for us to escape the elevator. |After calming down, I went to speak with the front desk and they didn’t care. They didn’t even put an “out of order” sign on the elevator! They didn’t know why no one answered the emergency button and had no idea who was supposed to answer. I was promised a call from manager. After two weeks and 12 attempts - nothing. I opened a case with Marriot, as we had to climb three flights of stairs the remainder of our stay including at check out with all of our luggage and corporate keeps directing me back to the hotel manger who won’t return my calls. |The hotel rooms are filthy, outdated, the service is worst I’ve have ever had, and the parking lot is covered in broken glass. |Stay away from this unsafe place. They do not care about customer safety. Shame on you Marriot for not responding to a customer who endured this terrifying ordeal in your building. Shame on you Marriot for letting your hotel get away with safety code violations and no one returning calls...