Historic Cary House Hotel — Hotel in Placerville

INTERESTING - YOU HAVE NO IDEA WHO I AM? CHECK YOUR RECORDS! YOU HAVE ALL MY INFO, INCLUDING DATES WHEN WE STAYED THERE! pretty lame excuse to not address my is ues...

got a very lame response from management - as you can see below - didn't bother to address any of the issues...so, MANAGEMENT - what do you have to say about the issues i addressed (and other reviews) - any body gonna do anything?? or are you just going to continue running a slum hotel??

pros: beautiful, funky old historic hotel, fun town, walk across the street or up and down the street with a myriad of shops and restaurants. we were on the 2nd floor in a king suite - very comfortable bed - walk down the hall onto the balcony that is the length of the hotel (3rd floor has a mini balcony, 4th floor no balcony), with chairs, small table, bench... fun for people watching, looking at the businesses across the street - it can get noisy from the traffic below.

cons: refrigerator didn't work - they had to bring in another one - smaller, and it never got very cold; blinds in bedroom broken for opening/closing, some slats hanging down; the wand in the living room window broken off - if you can reach it you can twist the knob at the top in the corner that the wand attaches to to open/close the blinds. TV in "living room" didn't work - the one in the bedroom did - very inconvenient as i go to bed before my husband and he likes to stay up and watch tv; noise from traffic, cars and motorcycles revving their engines, and and people on the sidewalk under out window went on until about 10:30 - and this was on a thursday - can only imagine what it's like on friday and saturday! mini 2 burner stove but no plates, dishes, pots/pans, silverware, glassware or cups; small sink but no dish towels, paper towels, or dish soap; only a small love seat to sit on - really could use a chair. might want to bring some soap/body wash, there's only a small square of face soap; pulled the towel off the rack and rack came with it.

the pictures of the rooms on their website are misleading (we looked in at some of the other rooms) - they are not as plush, luxerious as depicted. don't know why there is a picture of a courtyard with wrought iron tables, chairs and a fountain because there isn't one.

basically - THIS PLACE IS A DUMP! i get it that this is a 100-year-old hotel, which makes it even more important and necessary for ongoing maintenance and upkeep. they're not responsible for noise outside, but choose your room carefully. looking over both yelp and google reviews - doesn't seem that management cares - they're riding on the history of the hotel - and don't be fooled by the beautiful lobby... a real shame, this could be a real gem. don't think...

We made a last minute decision to visit “Gold Rush Country” over Memorial Day weekend. We were only able to get one night at Cary House, but because my 7 year-old was super excited to stay in a “haunted hotel”, we took it. The staff- the girl who checked us in was friendly and patient with my kid and his endless questions about the “ghosts”, so that was nice. We stayed in a king suite, room 406. It was nice to look out onto the street from the windows (loud at night though, probably because of the holiday). The room was clean and the bed was comfortable. There were extra pillows & a blanket in the closet, which was great. My son loved the elevator. The room decor is fair. There was an out of place desk lamp on one nightstand (last minute replacement for a broken regular lamp?) The wallpaper is so-so, more “Home Depot Historic” than vintage reproduction- but my kid thought it was sooooo fancy, so there you go. Someone else mentioned the lack of chairs- a desk with a chair would have been great, but that probably wouldn’t have been historically accurate either. My only true “con” about the accommodations: no washcloths. There were towels and hand towels, but no washcloths. The shampoo was nice though. About our ghost adventure- my kid was very eager to make contact with a real ghost, whether or not we really did is a mystery. I downloaded a suite of “ghost hunting tools” from the app store (which I recommend, if it’s your kind of thing). To me, the lobby seemed like the most likely place to run into a ghostly guest. I had The EMF sensor on and the reading spiked at the chess table. We sat in the lobby for about 25 minutes and the EVP detector (which turns signals into words) returned the name “Elwood” and a few other words that seemed “on brand”- kinda creepy. The next notable EVP was on the 2nd floor staircase- at the second floor there’s a little wooden settee, and as we passed it, the detector said strongly “COUCH”. We sprinted up the last two flights! The other name we heard on the detector was “Emory”. I looked on the Ancestry app and there was a “J Emory” born in Ireland, 1815, working as a miner in Placerville in 1860. As far as “Elwood”, there is a “Channey Ellwood” listed as a miner in Placerville in 1852 (pre-hotel). My husband and I are chalking the whole thing up to coincidence, but my Junior Ghost Hunter extraordinaire is quite pleased with the whole experience, from wallpaper to Wild West ghosts. Will return in the future, as Main Street is filled with great shops and...

There was no stay I emailed the Cary House asking about renting their banquet room please keep in mind I emailed them several month ago before the fires, in two days I received a call from someone named Josh he said he was the general manager we spoke for about twenty minutes going over my needs. I also asked for special room rates for about (15) guests staying the night OH I wanted to rent the banquet room for a New Years Eve party, Josh seemed very helpful he said not a problem I could also use the adjacent lobby outside the banquet room maybe even a outside patio I was quoted $550.00 for the evening.

Josh said he would come up with the room rates he did mentioned he could not be to flexible on the room rates not a problem he mentioned by that Friday he would email me a contract. That Friday came and went no contract, so I left a phone message another week went by no message I even emailed him again asking him if this New Years was not possible how about Halloween for 2022 again no response. I have called a total of two times with another email no response? and now we are two months away from the end of this year.(2021)

I am what is known as an events manager and have done this position roughly half my life never in all of my experience have I been stiffed on a hotel wanting to do business with the public, I was once the Manager on Duty at the Ritz Carlton in Half Moon Bay if I had treated Josh the way he has treated me I would have been fired.

If for some unforeseen reason he could not help me how difficult would it have been to reach out to me and just tell me.

The event managers world is very small in Northern California and boutique hotels are always looking for their next group to sign up and rent the rooms...

Never will I recommend or step foot in this hotel thanks to their general manager (Josh) no customer service what so ever to speak of, what a let down. I hope the owner reads this and at the very least speaks with Josh.

I have been an events manager for well over (30) years in the end it took me several months to sit on this experience and try to figure it out?

I wish nothing but the best for the Cary House and it's staff.

Thank...