Papa Johns Pizza — Restaurant in Pottstown

We bought a house in Pottstown and since I love Papa John's pizza. So you can imagine my joy when I found that there was one near our new house plus they delivered. As we are moving in and the grandsons was over we ordered 2 pizzas. They only delivered 1 it was an hour late and cold. Called and complained and they sent the order back out to us. Another hour and a half wait and cold. I gave them another shot and still the order was wrong and cold so they sent out the corrected order plus a free soda. We have ordered 3 times since the but instead of calling I used the app. I really do live there pizza. Each order was wrong even though the sticker on the box had the correct order I placed. The last time was just last week. They got the pizza wrong and I ordered wings and they sent bread sticks. I ordered 2 sides of anchovies and they gave me 1 extra garlic sauce. Called and complained they said the order would be coming back out and it would be free. 2 hours later still no order. I waited 3 days and no reimbursement to my account. I will never order from this location again and the terrible service has me turned off of Papa John's. I will be checking the closer pizza shops in my area to find something I like. I dont know how there still in business with the poor service they give. I even have called in my order and picked it up. They are not customer friendly at all. Also I agree with Barry Connors review, anyone that gave this place a good review either works there or friends/family of someone who...

placed my order @ 6:30pm - was told it was going to be at least an hour - I called to find out what was going on with my pizza @ 8:20pm and was told that the delivery driver came to the hotel (I'm the front desk supervisor) and no one was here and no one answered the hotel phone when they called -I've been behind the desk all night as I'm the only one here and the phone never rang, nor did a delivery driver ever come to the hotel. This EXACT same thing happened a couple of months ago when I placed an order, but I decided to give them another chance and try again, they also charged my card tonight BEFORE the pizza NEVER got here (the money was returned to my account after I spoke to the "manager" on duty. I will NEVER order food from this location again, nor will I recommend that any of my guests order from you as well. TOTALLY INEPT. Worst customer service EVER. If there was a way to give you folks "ZERO" stars I would have but it won't let me post my review unless I...

I am thoroughly disappointed with this branch. I ordered my food over three hours ago and it just showed up to my door. I was promised it in 45 minutes. That's not the worst part. I called and asked where my pizza was and they told me it was on its way to my house. When the pizza got here I checked the receipt and discovered the girl I spoke to had lied and my pizza didn't leave the store for another 15 minutes AFTER I had called. The driver didn't have the extra napkins I asked for nor any of the extra garlic sauce. He also didn't have a working pen. The food itself was cold and undercooked. It's truly disappointing to see this kind of dishonesty and poor service from such a "trusted" company. I was never disappointed with Papa Johns in Oklahoma. This location has really disappointed me and IF I decide to get a Papa Johns pizza again I will not use this...