Prescott Resort & Conference Center — Hotel in Prescott

Prescott Resort - Promising Location, Profound Disappointment

Prescott Resort's proximity to the historic Whiskey Row suggests a convenient and enjoyable stay, nestled only 2 miles from the vibrant local culture. However, this advantageous location starkly contrasts with the profound disappointments we encountered, leading to a stay that was anything but comfortable or hospitable.

Our room, expected to be a haven of rest, presented immediate concerns. The safe, a basic amenity in any reputable lodging, was in a deplorable state — missing a battery and crudely held together by a piece of tape that had long since failed its purpose. This disrepair not only signaled a lack of security for our belongings but also reflected a broader disregard for maintenance and guest safety.

The incessant drone of a broken fan further disrupted our peace, a problem we soon learned was a pervasive issue throughout the resort. When we sought assistance, we were met with a dismissive attitude from Steve at the front desk, indicative of a service culture that lacked empathy or initiative. His reluctance to provide meaningful solutions or even a modicum of understanding was disheartening and set the tone for our entire stay.

Compounding our growing list of disappointments at Prescott Resort was the lack of basic provisions in our room. Upon settling in, we discovered only a half roll of toilet paper and an insufficient supply of coffee — essentials for any standard accommodation. We called the front desk and were forced to leave a message, as they are not staffed enough to handle phone calls to request replenishments or other basic requests,, but after more than six hours with no response, we found ourselves compelled to retrieve these basic items personally. This lack of prompt service and attention to detail was not just an inconvenience but a clear indication of the resort's disregard for guest comfort and basic hospitality standards.

Our experiences with the resort's amenities continued this theme of disappointment. The fire pit, a sought-after feature for its cozy ambiance, remained unlit and inaccessible, with our requests for its use met with brusque refusal and indifference. The hot tub, rather than providing a relaxing escape, became a source of discomfort with its overwhelming chlorine levels and the accompanying stinging sensation in our eyes. In stark contrast, the pool's cloudy water suggested a lack of proper maintenance, leaving us questioning the overall cleanliness and care of the facilities.

Adding to the list of grievances was a broken vending machine, which not only failed to return our change but also taunted us with a series of loud clicking sounds before displaying an "exact change only" message. This seemingly small incident was emblematic of the larger issues at play — a lack of care and attention to the guest experience.

The physical state of the resort compounded our dissatisfaction. Stained carpets, broken tiles, and exposed elevator interiors were not just eyesores but indicators of a neglected property. The casino, while a potential draw for guests, contributed to the resort's woes with its suffocating smoke and the ensuing parking challenges, which added unnecessary stress to our visit.

Despite the resort's picturesque setting and proximity to Whiskey Row's allure, the reality of our stay was one of unmet expectations and neglected care. The striking natural beauty surrounding the resort and the cultural promise of nearby attractions only deepened our disappointment, serving as a poignant reminder of what could have been if the resort had upheld its end of the hospitality promise.

In summary, while Prescott Resort may boast a convenient location, the overwhelming issues we faced — from a lack of basic room security and comfort to the poor maintenance of amenities and general disregard for guest experience — render it a place I cannot recommend. My hope is that this review will guide others to seek accommodations that not only promise but also deliver a quality and...

Let’s see… where do I begin… for $250/night, we expect this place to be at least someone modern. Didn’t need to be overly fancy, but clean, with nice rooms and accommodations. Boy were we disappointed. When we checked in, we were given room 231. When we got to the door, none of the keys worked. After trying for 2 minutes, a staff member finally walked by and said that we had to insert and remove the key 5-6 times very quickly and then it would work. Perhaps they should add that to the house rules or even print “Insert 5-6 times rapidly” on the key cards.

After several attempts, one of our 2 keys let us in. The smell of must and ashtray is the first thing that hits you. My kid even asked “what that smell is”. The carpet was tattered and torn with stains on it. The TV on the wall was a plasma screen from circa 2002. While the linens on the bed looked ok initially, we realized that the pillows were half the size of standard pillows and felt like they were stuffed with old cotton balls.

The bed… yeah… let’s talk about the bed. The mattress was easily 15-20 years old. The pillow top was so worn down that all you felt was the springs.

The decor in the room was also 15-20 years old. The refrigerator did not work, and the paint on the ceiling in the bathroom was peeling off.

We called down to the front desk to see if we could get another room. Lucky for us… they said they had room 517 and it was newly remodelled. Hallelujah! Let’s do this.

We ran down to the lobby to grab keys to our new room. We put the key in the lock and to our amazement, it opened with one swipe. Things are looking up… or so we thought.

As the door opened, we found ourselves staring at the exact same room setup as the previous room. Old carpet, old decor, old smell (at least no cigarette smell), old tv, old mattress with springs… “Are they gaslighting us?” my wife asked. Sure seemed like it.

While there was no paint peeling, the black mold in the shower area was pretty scary. See pics for more detail.

Now let’s talk about the staff in the lobby bar area...

We walk into the restaurant around 830p and the bartender tells us the kitchen will be closed in 15 minutes. We placed our order with her because we have hungry kids who just spent 2 hours in a car ride, as we did too. Within 5 minutes, the bartender tells us the kitchen rejected our order and we would not be getting any food. So now we have to jump in the car and go get food for us, another family and 4 hungry kids. We get back from picking up some burgers, and sit down at the table in the lobby bar to eat. Then one of the biznitchy bartenders comes over and tells us we can’t eat food at the tables, to which we immediately called out the fact that they would not sell us food, our kids are starving and…. “You know what… I’m done talking to you… go get the hotel manager.”

Thankfully, the hotel manager comes over and tells us that we’re fine to eat our food at the tables. All is well. Or so we thought.

The bartenders proceed to start closing out the tabs of everyone in our group citing “the incident with the food”, then start slinging passive aggressive comments at everyone. Hope you feel good about yourselves ladies, because no tips for you.

I feel myself fuming inside just reliving this scenario in my head. Nonetheless… These b-tenders need to look up the word hospitality and apply it to their jobs.

If you’re looking for a place to stay in Prescott… this is THE LAST place you should consider. Between the rude, vindictive staff to the disgusting rooms and the high prices, you’ll have a better experience at any of the other hotels in the area.

The only saving grace was Valo Coffee in the hotel lobby. Some of the best tasting coffee I’ve had (and I drink a lot of coffee) and a super friendly staff that knows what they’re doing. Thank you Valo…...

Let’s see… where do I begin… for $250/night, we expect this place to be at least someone modern. Didn’t need to be overly fancy, but clean, with nice rooms and accommodations. Boy were we disappointed. When we checked in, we were given room 231. When we got to the door, none of the keys worked. After trying for 2 minutes, a staff member finally walked by and said that we had to insert and remove the key 5-6 times very quickly and then it would work. Perhaps they should add that to the house rules or even print “Insert 5-6 times rapidly” on the key cards.||After several attempts, one of our 2 keys let us in. The smell of must and ashtray is the first thing that hits you. My kid even asked “what that smell is”. The carpet was tattered and torn with stains on it. The TV on the wall was a plasma screen from circa 2002. While the linens on the bed looked ok initially, we realized that the pillows were half the size of standard pillows and felt like they were stuffed with old cotton balls.||The bed… yeah… let’s talk about the bed. The mattress was easily 15-20 years old. The pillow top was so worn down that all you felt was the springs. ||The decor in the room was also 15-20 years old. The refrigerator did not work, and the paint on the ceiling in the bathroom was peeling off.||We called down to the front desk to see if we could get another room. Lucky for us… they said they had room 517 and it was newly remodelled. Hallelujah! Let’s do this.||We ran down to the lobby to grab keys to our new room. We put the key in the lock and to our amazement, it opened with one swipe. Things are looking up… or so we thought.||As the door opened, we found ourselves staring at the exact same room setup as the previous room. Old carpet, old decor, old smell (at least no cigarette smell), old tv, old mattress with springs… “Are they gaslighting us?” my wife asked. Sure seemed like it.||While there was no paint peeling, the black mold in the shower area was pretty scary. See pics for more detail.||Now let’s talk about the staff in the lobby bar area...||We walk into the restaurant around 830p and the bartender tells us the kitchen will be closed in 15 minutes. We placed our order with her because we have hungry kids who just spent 2 hours in a car ride, as we did too. Within 5 minutes, the bartender tells us the kitchen rejected our order and we would not be getting any food. So now we have to jump in the car and go get food for us, another family and 4 hungry kids. We get back from picking up some burgers, and sit down at the table in the lobby bar to eat. Then one of the biznitchy bartenders comes over and tells us we can’t eat food at the tables, to which we immediately called out the fact that they would not sell us food, our kids are starving and…. “You know what… I’m done talking to you… go get the hotel manager.”||Thankfully, the hotel manager comes over and tells us that we’re fine to eat our food at the tables. All is well. Or so we thought.||The bartenders proceed to start closing out the tabs of everyone in our group citing “the incident with the food”, then start slinging at everyone. Hope you feel good about yourselves ladies, because no tips for you.||I feel myself fuming inside just reliving this scenario in my head. Nonetheless… These b-tenders need to look up the word hospitality and apply it to their jobs. || If you’re looking for a place to stay in Prescott… this is THE LAST place you should consider. Between the rude, vindictive staff to the disgusting rooms and the high prices, you’ll have a better experience at any of the other hotels in the area.||The only saving grace was Valo Coffee in the hotel lobby. Some of the best tasting coffee I’ve had (and I drink a lot of coffee) and a super friendly staff that knows what they’re doing. Thank you Valo…...