SpringHill Suites by Marriott Punta Gorda Harborside — Hotel in Punta Gorda

I am a California born, Naples, FL raised kind, respectful, clean, 26 year old woman. I enjoyed a 2 day stay wonderfully. What I was impressed with was: Kind, Elite, Housekeeping. Angela, and the other main blonde beauty working. Their happiness, and kindness. The quality products of conditioner, body wash- the brands Springhill provides. The wonderful palm tree views from the window. Marriot Bonvoys relaxing beautiful tv that plays wonderful inspiring positive footage when you turn your TV on. The basic minimalistic design of the rooms. The delicious breakfast, and very kind woman who monitors the breakfast in the morning.

Today, is Fourth Of July. My grandfather was a pilot. 🇺🇸 Today I was unable to be ready for check out at 2PM - as I had to go BUY MY OWN bleach for laundry as it is not offered. When I returned to the front desk at 1:50PM my card for entry had already been turned off.

I was met by Joyce Sparenblek, and receptionist Callie (not professional to have such hair- long, not brushed, shedding- all over the place. I’m sorry.)

When I approached they asked excitedly “checking out?!” I responded “extending!”

Joyce then says I need to add another card, as it was on my friends card who WORKS FOR THE ER AND GETS STAY AT THE HOTEL THROUGH THE HOSPITAL.

I say that’s fine - here’s my card. I turn my back for one minute, and suddenly my red Wells Fargo card is missing and so is JOYCE.

They say they do not take Apple Pay, and they don’t take cash without a card on file. How well planned on their part to not extend my stay.

Thankfully, I had two prepaid cards. So I then needed to spend my Fourth, missing FAMILY PLANS to WALK to Wells Fargo, to get Springhill receptionist their measly $200 to let me in the room at 4PM. I checked in the room I was trying to extend since 2PM, at 4PM, with exceptionally rude, pretentious employees. Half of the day is over. I am forced to pay $200 simply to sleep here- wasted day dealing with the receptionist, bartender, and Joyce’s underlining bad attitude. My dog was left upstairs in the crate over 3 hours while they refused to work with me.

I respect good customer service. I respect the Fourth of July, and all of the soldiers that fight to allow us to work and live in safety. I respect all races. Tyler Blaser, the manager, has a wonderful true POSITIVITY, that radiates and adds to your stay.

I am an avid traveler, check my passport. Indonesia, Italy, Mexico, Cuba, Puerto Rico, Aspen Colorado, Texas, New York, Qatar. This is by far the worst hotel experience, customer service, horrible employee attitudes and treatments to some customers (biased?) and worst Fourth of July memory that I will never forget the rest of my life.

I noticed all of the customers are happier than the employees, aside from the wonderful housekeeping. It is a problem when people come to enjoy and relax, and you have bitter employees. Even the female bartender can never crack a smile, or show up looking professional. I felt so bullied I do not even want to return to the front desk or get a drink from the bar. Truly. I am a woman of god who is a yoga instructor. I am for peace, and this is not right.

Really disappointing- I feel so traumatized I will never stay at another SpringHill the rest of my life. I’m 26, so that’s a long time of finding other hotels with happier employees and better customer service. Horrible way to treat a veteran family member on Fourth of July. Happy Fourth everyone. 🥹🌴🪽🇺🇸

Have respect for your job, the customers, employees, veterans, and this world. Have your own inclination to WANT to do your job well. Don’t forget everyone has to work, you just caught us on vacation.

This is not how you operate elite customer service. At this rate, I would have booked a motel and had a better experience truly. Now I am...

I stayed here recently while in town for work and it was a pleasant stay! The room was very clean. The layout was typical for a Springhill suites. It was spacious with a big screen tv and a nice desk. There were plenty of outlets, and Netflix was at the touch of a button if you wanted it. ||The couch and ugly carpet appeared a bit worn, but they were in decent enough condition. There was a Keurig coffee machine, a microwave, and a small fridge (no freezer section). The toiletries provided were surprisingly good quality and smelled great.||Housekeeping was offered only every other day, but the service was good when provided. ||My room had a small but nice window view of the harbor and bridge. The bridge traffic was noisy at times, but not overwhelming. It was really no big deal to me. It never interrupted my sleep.||The staff were very hospitable. The Front desk provided a very helpful list of the area restaurants, including which ones were within walking distance. ||The lobby pantry has decent snacks and microwaveable food for purchase. There is also a small lobby bar available at night.| |The included breakfast is good. Not amazing, but good. There is a hot buffet that varies daily. It typically includes a meat choice, eggs, and either pancakes, biscuits, or potatoes. They also have cold cereals, toast, yogurt, and fruit. You definitely can find something to fill you up in the morning. The seating area can get crowded, but this is typical of area hotels during snowbird season.||The hotel location is nice. It is next to a downtown fishing village with cute looking cafes, shops, and restaurants that are all within walking distance. They are mostly local restaurants, which is nice if you have time to explore the town. When on buisness, it’s a bit harder to find familiar food quickly. But Publix and Starbucks are a short drive away (close but not walkable). The area is much more charming than Port Charlotte, which is just over the bridge that is adjacent to the hotel. ||The bummer is the parking. The parking lot is very very small. It fills up quickly, and often by non-patrons of the hotel. The Four Points Sheridan with its Tiki hut bar is next door, as is an area convention center. As a result, self parking at the hotel is impossible at night. You can park a block or two away on most nights, but if there is an event at the convention center, then you will be out of luck. There is valet parking available, but it is unreasonably priced at $10.00 a night, particularly as it is hard to also tip the valets well at that price. Not if you are staying for several days. And the valet staff really were quite friendly and efficient. They deserve a good tip! ||Aside from the limited parking and the worn/ ugly carpeting in the room, I’d say this is a nice choice for the Punta Gorda area. I’d stay again if...

This past weekend on March 28th 2021 I had an event in which required many out of state and out of city guests totaling to 15 rooms. The reason why i picked the hotel was because it was walking distance across the street of the Charlotte Harbor convention center where the event was being held. This event totaled up to 500 guests and was a big deal. There were professionals and business owners flying in from all over the country. The day before the event i was contacted in the morning around 10 am stating that because of a 6 hour glitch in the systems they double booked the rooms. (Mind you, i had booked the rooms well over a month in advance with a singed contract, just to ensure the hotel stay for my guests.) So they insisted it was more convenient for them to move my group of 15 rooms equaling 30 plus guests to a hotel down the street nearby. I was not ok with this at all and tried to figure out if there was anyway they could help me stay at the hotel with my goup... and they couldn't. All they could do was move my entire party to the hotel down the street, paid at their expense. After much back and forth, i had no other choice but to agree. So managment of Springhill suites ensured to me that they had already found a hotel for my guests down the street at Holiday inn express which was a 10 minute drive. Again, this was not what i wanted for my guests but i agreed because i had no other choice. Immediately i had to contact and connect with all of my guests and give them the bad news About our inconvenience and having to move to another hotel. They were upset but dealt with the change. So i go about my day finishing all of the last minute detail preparations for my event, quite upset but confident that this new hotel was not what i expected for my guests, but at least they had somewhere to stay. Well whos to say that around 7 o'clock that night i recieve another phone call from Springhill Suites management stating that the Holiday Inn express did not have any rooms available and that my 30 guests were going to have to move yet again!!!! I was in shock!!! I could not believe what was happening and i was not ok with this. They were now moving my guests further away from the Convention Ceter in Port Charlotte at the Days inn!! I was ssoooooo upsssetttt!! How could this be? I had to yet again.... comply with the change and redirect yet another email to all of my guests regarding another hotel change!!! By far the worst hotel experience i have ever had... as well as my guests. Moral of the story... quarduple check your reservations...even if on contract...because they are not...