Hilton Garden Inn Seattle/Renton — Hotel in Renton

Let me just start this out by saying I am not normally one to leave reviews or complain but I had a particularly bad stay here last night that I feel I need to share. I have stayed at Hilton hotels quite a few times and have always enjoyed my stay but this was my first time at this location and I was not impressed.

First off, I booked my stay for this room only 3 days prior to my stay and one of the main reasons I booked this hotel was because I wanted to use the hot tub/pool. After we arrived we found out that the hot tub was down but we were not told by any of the staff we only found out after we tied to enter the pool and it was closed off. Now I understand that things break down and need repairs but I was very unhappy that I woke up early to go down to the pool only to then find out that they were both closed. No one informed me at all during my stay that they would be down so I went to the front desk to try and ask someone about the pool and there was no one to be found. My boyfriend and I waited around the lobby for 5-10 minutes hoping someone was coming but after a while we left. We decided to come back like 20 minutes later hoping someone would be back and there was still no one even around to talk to or any way to call someone. I eventually just looked online on their website which now says that the hot tub is closed down but it still says nothing about the pool which we can't use either. I personally feel it is very unprofessional to not inform your guests upon check in that things are broken and I would have been much less upset if someone actually told me before I woke up early to use it. Also if you can't use the pool because the hot tub is down you should also put that down so people can be informed. We were both pretty fed up at this point and just decided to go to our rooms and change for breakfast.

Breakfast is supposed to be a buffet style set up where you can serve yourself but the chef kept all of the hot food behind his counter so he had to dish up for us. The chef was telling us the reason we couldn't dish ourselves was because a certain group was staying that night that eats a lot of food and he wanted to keep them from eating it all so he was going to dish out everyone that day. I understand wanting there to be enough food for everyone but it seems pretty unfair to punish everyone for there being other people eating, especially since I know it is supposed to be like a buffet. Since we were like the only ones there the chef kept leaving to go talk to other co-workers and the whole thing was just very rude and not what I was expecting from this hotel.

The other big thing that really was upsetting to me is that the maid just walked right into my hotel room at 9am this morning. Apparently she knocked, which I didn't hear over my boyfriends shower, but I can't believe she just walked into our room when the maids aren't supposed to come clean until after you check out . It is 9 am on the day we are checking out and check out isn't until 11 so I see no reason as to why she would need in to my room. It would be one thing if we were staying multiple nights and were going to need room service but I only paid for a 1 night stay and checkout wasn't until hours later. I usually lock my hotel rooms from the inside but we had just gotten back from breakfast and were packing up our stuff real quick so I didn't worry about locking the door but apparently I needed to.

There is no reason to be checking my hotel room to clean it when I am leaving only hours later. I shouldn't have to worry about putting out the "do not disturb" sign when I am not staying long enough to need services. I have never had to worry about this before so I'm not sure what went wrong but for how nice of a hotel this is I shouldn't have to worry about people coming into my room because they don't know I'm in there.

I'm not sure what is going on at this location but there seems to be a huge lack of communication between staff and customers that I hope...

I booked this room based on the review scores on the Hilton site. My rate was a non-refundable one and I didn't think much of it. The next day I read Google reviews and became a bit nervous and apprehensive. However, after completing my stay I can say that I didn't have the same experience as many others who left negative reviews.

The Good Mia and Cheyron (hope spelling is correct) at the front desk were both very polite and helpful. I had no issues checking in and finding our room. Big kudos to these people.

The room was clean and the beds were made as expected. There were plenty of towels and toiletries. Nightstands and tables were clean and organized.

Temperature was good in the room and there was no issues with this. Lamps and lights worked. Beds and pillows were comfortable. Key cards and Hilton app worked as advertised.

The Okay The room is a little dated and is showing it's age. There was wear on some areas of the bathroom and counters. Blinds had some pinhole and slightly larger holes in them, though it wasn't enough to feel like our privacy was in jeopardy.

The room felt kind of bland. Not much artwork in the room, though not a major issue since we were there to sleep.

TV felt a little small and was on the older side. No guide feature so it was hard to find channels to watch which I liked.

Standard wall plugs worked well though there the built-in USB port didn't charge out devices.

The bedding had some small stains which appeared to be food based, though I know some stains are very difficult to remove, especially on white sheets.

Needs Improvement There was no flyer with TV channel numbers or local restaurants / attractions.

$3 courtesy bottled water felt very out of place. I think this could be an issue for travelers with children. However, they are free on silver and above status with Hilton.

Needing to pay for breakfast will be a consideration as to if we stay here again. I didn't eat there so unable to rate food and service.

Complimentary coffee was not good.

Overall, I was very pleased with our stay and the visit exceeded our expectations. The staff we worked with went above and beyond and was the difference in me not rating this 4-stars. We felt safe and secure during our stay and had no issues with...

If I could leave this review with 0 stars, I would. I’m about to write a short story but I highly encourage you to read this if you’re considering staying at this hotel. My family and I were heading to Seattle and were majorly impacted by the software outages - our Delta flights were canceled going to Seattle, leading us to book new flights for $7k+. We booked two rooms at this hotel prior to leaving but arrived after having to wake up at 3 AM, a 12 hour layover in Chicago, pretty much 0 sleep at all, and landing in Seattle at approximately 1:45. My family of 6 arrived at the hotel, exhausted as ever, at 3 AM after airport chaos and the staff GAVE AWAY OUR ROOM THAT WE PAID FOR. They had 0 explanation for doing this, they just did it. It made zero sense. Every hotel in the area was completely - and I mean completely - booked because of flight cancellations. The man at the front desk tried his best to help us but ultimately, the room we paid for shouldn’t have been given away in the first place! As the 6 of us are discussing next steps, a family of 4 - who didn’t speak English - came into the hotel and the hotel had given away their room as well!!!!! What were they supposed to do?! Sleep in the car??!! There are no excuses… Finally, it was getting extremely late and we had to be up very early again, we decided that a few of us had to sleep on the floor of the 2nd hotel room that we also reserved/paid for to make it work. I had called 11 other hotels in the area and there was 0 availability. We did luckily book 2 rooms however the point I’m driving is that they gave away our 2nd room that we paid for….? How or why does that make sense????? We asked for extra blankets and sheets to create “beds” on the floor and it took an hour to gather, resulting in us going to bed between 4 and 5 AM. We woke up the next morning and the hotel still tried to charge us for the room THEY GAVE AWAY and the room we slept in … Even though a few of us had to sleep on the floor to accommodate everyone … Mind you, this is a HILTON! They have BILLIONS so to still charge us is just WILD. This experience was absolutely awful and if corporate reads this, we don’t want any vouchers for a free stay - we want this to never happen to anyone again because it...