Seattle’s Best BBQ — Restaurant in Renton

I'm reviewing the business as a prospective customer, not as a customer and I'll be giving it a middle of the road rating (1 star for service though). Firstly, this business does not appear to accept feedback, and I cannot speak for how in-person feedback will be received. The owner of the establishment seems to assume reviews are ONLY for good, when in fact a proper review gives the good with the bad, allowing a customer to see if it's worth it for them.

One post made it to Reddit, where it showcases such a sizeable company response to an otherwise honest review - good quality food with maybe a small quirk (for all we know, this company LIGHTLY toasts buns; totally valid but not for everyone), so the prospective customer might ask for the buns to be a little more toasted.

They did mention that the owner seems nice (in person apparently) but was also straightforward in that they were asked to write a review on the spot - something I'm not against doing myself if I like a place, though if asked so forwardly I might raise an eyebrow at that. They didn't care for the customer service and expressed this.

Example aside, I have some bits of feedback for the owner:

Your reaction to all sorts of feedback can absolutely earn you customers and sometimes recover 'lost' customers, if you handle things gracefully - which you haven't.

Proofread! I saw some responses from you that were awful - though it seems you simply used text-to-speech on your phone to create them. Please proofread. PC, Mac, iPhone, Android - they all have built in spell check now; no reason to not proofread.

You seem to expect to only get bad feedback in person. Some people absolutely will do this. Others won't. Your job is to take the collective feedback. Don't like getting 3 stars? See what their issue is, consider it, reply politely, and hell, even offer a discount if they give you a second chance to get it right!

If you're trying to emulate "The Wieners Circle", it doesn't seem like you've quite hit the nail on the head. If you aren't aware, it's a restaurant in Chicago, Illinois that actually is famous for employees that are as vulgar and rude to the customers as they are right back. It's literally expected you're going there for abuse. You seem to want to provide a great experience, but fail to realize that this warrants taking the good and the bad.

It absolutely sucks to get a bad review. No one wants that. No one wants to have that on their google page. But, it happens. You literally need to accept this is going to happen. You don't get to make that choice. You can, however, choose your attitude. A polite and cheerful attitude with a professional touch will always do wonders. I lost count of how many times I opted for a place with less than stellar reviews, because the company appeared to take the problems to heart and fix them - or politely - yet firmly - clap back at people who are angry and choosing to vent.

This isn't advice, but yes, I'm choosing to reach out to you via a review post. Yes, I'm choosing to call you out for unprofessional behavior. And yes, I'm aware that I could probably find a way to reach out to you via phone/email/text/whatever if I really searched hard enough. Take this as an opportunity to give a professional response back, so customers can actually see you care about your business. Or you can ignore it. Or you can just give a usual emotionally charged response. Either way, the choice is yours, and I hope you choose a good answer.

That said, I wish you the best of luck for your company and/or employees. If I ever travel from NY to WA, and I'm in the area, I'll certainly give your food a shot anyway and update my review accordingly. That review will, of course, include the good AND the bad, so hopefully if and when it happens, I'll be optimistic that those negative quirks people have expressed in their reviews have actually been...

Would give a zero if I could. First and most importantly, the burger was garbage. It was filled to the brim with mayo (because everyone loves mayo, so let's mask low quality meat with gallons of mayo). If you want a mayo sandwich, make it for less at home and bring it to the game. We threw over half of ours away

Now let's move to the most curious and disrespectful interaction at this establishment. After ordering our burger, we asked if he had a knife so we could cut it and share it. We were expecting either a "yes" or a "no." What we got was an aggressive angry man yelling at us "I don't cut no burgers!" This strange response caused me to ask him "Huh?" because it didn't make any sense. Then he said "I don't cut no burgers! See this is why I don't cut no burgers, you want a burger buy a burger (implying that there would be no sharing and anyone who eats at his establishment should be prepared to eat an entire (garbage) burger on their own!" Still perplexed by this aggressive and unexpected answer, we stared at him confused. Thankfully (or unthankfully) we got immediate clarification as he repeatedly shouted in our face, "you want a burger, buy a burger."

We did want a burger (before we knew it was garbage) and we did indeed buy a garbage burger), but apparently there is no sharing which makes no sense for a silly food truck with no customers.

This brings us to the final sweet justice portion of the story. After walking around the area for a while, and coming back to the game, the street was packed for the nearly sold out game, and nearly all the food trucks had lines of customers just waiting to eat their delicious food, but not this silly guy, not Seattle's "Best" BBQ. This silly guy had no line. Because his food is trash just like...

We wanted to celebrate Juneteenth and to support small businesses, so we ate here at The Jimmi Hendrix Juneteenth event. My partner from the Carolina's and me from Texas we know what BBQ is about and we're excited to try Seattle's Best. After standing in line for over 45 minutes, we finally got our food and we can say it's THE WORST BBQ we have ever had! The ribs still had them membrane on them and were dry. The brisket was extremely dry and tough to eat. The BBQ sauce they threw on the top of them didn't help the flavor or texture.The greens tasted like they just throw them in some boiling water with no seasoning and then served them after 5 minutes later. They were bitter and had no flavoring. The baked beans were more like canned beans that had been sitting in a pot for a day or two. There was no love put it them nor any brown sugar. The brisket cheese steak sandwich had burnt, grilled chunks on the bread and was soggy from the jalapeno juice that was dumped on it.The brisket was dry even with the canned, unflavored liquid cheese drenched on it. After two bites we threw the $85 plates away!!! It's not even about the money because we went around the corner to The Wood Chop and had some outstanding BBQ. The ribs were seasoned perfectly and the meat fell off the bone when picking it up. It had the best smoked chicken (even better than Texas) I've ever had and the pit beans were flavorful and cooked to perfection! Word of mouth is everything and this place is not Seattle's Best BBQ, worst maybe! We won't be coming back and definitely won't be referring any family or friends! Don't...