Sonesta Select Seattle Renton Suites — Hotel in Renton

The only reason I give them 1 star is that I am being generous (could not give minus stars). I made the reservation through Expedia and they also get 1 star.||I stayed in Sonesta Suites a few times when visiting Portland, OR and loved it, so opted for them again in Seattle (Renton). Big, big mistake.||Reservation was for 2 nights and was higher priced than any hotel I ever used before, even though it was not in Seattle proper but was close to a cultural event my wife wanted to see. We are in our 70's and both have disabilities, but she needed this mini-vacation. When we arrived at the front desk, with a nice lobby, the clerk told me she did not show my reservation, but then asked if I had reserved it through a third party. I said "Expedia" and she said, "Oh, you have to go to Building 3. They have your name." I drove to Building 3.||The lobby there was much smaller and less attractive; however, after a slow |check-in process with a very pleasant but soft-spoken young lady, got my room key. She asked if I had a car. Confirming that I did, she gave me a parking pass and informed me that I would have to pay a parking fee of $10 (plus tax) per night in a very large open lot. I told her that was not the agreement I made with Expedia. It said nothing about parking fees. She said I had to scroll through the Expedia site to find that info. I just did and it is not there.||It gets even better. The ground floor room we were assigned (requesting "accessibility") was 81 degrees and getting hotter because the thermostat did not work. I went back to the desk, had to wait in line while my wife waited in the car (small lobby), and after another 20 minutes and a major struggle for a different accessible room, finally got a new room. It was acceptable.||With no advance notice from the hotel or Expedia, I just learned that my $393.03 room (for 2 nights) was billed to my credit card for the amount of $515.05, which includes the above, plus $20 for parking, plus $100 deposit, plus additional taxes on the add-ons. I was informed I will receive a credit of $77 from the deposit in 8-10 business days.||So, for roughly $425 for 2 nights (after return of part of my deposit), We got no bed made, no fresh towels, no vacuuming, no bathroom cleaning, no morning coffee (the young clerk had not been taught to make a pot), an extremely poor TV line-up, and no understanding or empathy with what I believed was a contract through Expedia. I actually could have gotten the same rate without going...

The only reason I give them 1 star is that I am being generous (could not give minus stars). I made the reservation through Expedia and they also get 1 star.||I stayed in Sonesta Suites a few times when visiting Portland, OR and loved it, so opted for them again in Seattle (Renton). Big, big mistake.||Reservation was for 2 nights and was higher priced than any hotel I ever used before, even though it was not in Seattle proper but was close to a cultural event my wife wanted to see. We are in our 70's and both have disabilities, but she needed this mini-vacation. When we arrived at the front desk, with a nice lobby, the clerk told me she did not show my reservation, but then asked if I had reserved it through a third party. I said "Expedia" and she said, "Oh, you have to go to Building 3. They have your name." I drove to Building 3.||The lobby there was much smaller and less attractive; however, after a slow |check-in process with a very pleasant but soft-spoken young lady, got my room key. She asked if I had a car. Confirming that I did, she gave me a parking pass and informed me that I would have to pay a parking fee of $10 (plus tax) per night in a very large open lot. I told her that was not the agreement I made with Expedia. It said nothing about parking fees. She said I had to scroll through the Expedia site to find that info. I just did and it is not there.||It gets even better. The ground floor room we were assigned (requesting "accessibility") was 81 degrees and getting hotter because the thermostat did not work. I went back to the desk, had to wait in line while my wife waited in the car (small lobby), and after another 20 minutes and a major struggle for a different accessible room, finally got a new room. It was acceptable.||With no advance notice from the hotel or Expedia, I just learned that my $393.03 room (for 2 nights) was billed to my credit card for the amount of $515.05, which includes the above, plus $20 for parking, plus $100 deposit, plus additional taxes on the add-ons. I was informed I will receive a credit of $77 from the deposit in 8-10 business days.||So, for roughly $425 for 2 nights (after return of part of my deposit), We got no bed made, no fresh towels, no vacuuming, no bathroom cleaning, no morning coffee (the young clerk had not been taught to make a pot), an extremely poor TV line-up, and no understanding or empathy with what I believed was a contract through Expedia. I actually could have gotten the same rate without going...

Alaska Airlines screwed up, and stranded us in SeaTac overnight. Not enough time to clear Customs returning from Cancun for Anchorage, and go through TSA’s hateful hour-long line at midnight. We missed our connection, but not before running an airport triathlon, and riding SeaTac’s subway train, and running some more. Re-booked for 10:00 am ANC flight, thinking we could sleep 6-8 hours, and go home. ||||Hahaha. We should have slept at the gate. Gate agents were nice, gave us hotel and breakfast voucher, but we waited from 11:00pm to midnight for hotel shuttle, in freezing temps, hotel refused to give ETA over phone. Finally gave up and took an Uber, arrived at hotel around 1230am.||||We stood in line at hotel desk for, no joke, one whole hour, in a line of ten other defeated travelers, to check in. The lone matronly receptionist barely spoke English, and seemed to be a Ukrainian refugee. Had I not squirreled away airline pretzels in my shirt pocket, I probably would have died of starvation. We finally hit the sack at 0200, planning to wake up at 0630, to Uber back to airport, since we had zero confidence in shuttle.||||Room was clean. Bedside clock was wrong; nobody had ever bothered to change it since November 5. In three and a half months. Weird.||||Woke up 0630 from four short hours of sleep. Needed coffee. Double queen room, only has one regular coffee pod, and one decaf pod for the silly little coffee maker. Went to lobby for coffee at 0645. No coffee. Not a muffin or anything in sight. Desk lady told me to walk 500 yards to an affiliate hotel if I wanted coffee. In Seattle, WA. America. In February. Mind. Blown. ||||This is Alaska Airlines’s solution when they fumble the ball at SeaTac: We were delivered, completely exhausted, into the hands of an indifferent, callous, broken organization run by some kind of foreign mercenaries, in the dead of night, to shiver outdoors in freezing wind, in our Mexico attire indefinitely, then stand in a hotel lobby with ten other damned souls for another hour while the rest of the Tri-State Area slept. ||||I weep for our country. We are not even as good as Mexico. I hope I never see Seattle, enter another airport terminal, leave my home State, or see another cursed...