Sleep Number — Hotel in Richmond Heights

We purchased the sleep number bed prior to my husband's knee replacement surgery. The two men that came to setup our bed immediately said that they could not setup our bed until we removed our old mattress and frame. They stood outside until my husband and I struggled to remove the older sleep number bed. Extremely heavy. They are in their 20s we are in our 60s. Very unprofessional and rude. We paid $7,000 for this this bed ( about 5 years) and a year later one side completely broke down. Would not pump back up. Called the home office asking for a replacement...nothing. my husband's side of the bed still does not pump up. I understand that their are things in manufacturing that go wrong. But unfortunately, after many phone calls they never made it right. I will never buy any of their...

Great store! There's convenient parking on the side of the building. The store itself is very neat and clean. I went in to buy a pillow...their pillows are a bit expensive, but they have a pillow wall with different types of pillows and a build your own pillow section. I ended up buying one of the ultimate pillows that has three thin pillows on the inside along with a zipper which allows you to remove or add layers for comfort. It's only been a few nights but I'm very happy with it. The sales person in the store was friendly and helpful but didn't try to "sell" me at all (which I appreciated). Also, they encourage you to try the demo pillows on the beds (they have paper pillow protectors) so that you can see which pillow sleeps the...

I worked with Chelsey to make my c2 bed. She is so knowledgeable, and her personality is very upbeat and friendly. I originally hope to get the c4 but decided not to because of the cost. I had one of the original SN beds and loved it. I only got rid of it about 7 months ago. I bought a Dreamcloud bed and it was never quite right. So I came right back to SN.

Chelsey made no hard sell once I decided to get the c2 rather than the c4. She walked me through the whole purchase, gave me all my options and I was confident that I was buying the right bed for me.

I don't think I have ever known a retail employee to have such a tenure as Chelsey does. As a company, you are quite lucky to have her for an employee!!! If I could give her a...