Red Robin Gourmet Burgers and Brews — Restaurant in Richmond Heights

I’ve enjoyed Red Robin a lot back in New York and was excited to see this new location open up near me in St. Louis, but my experience here was lackluster. The staff was friendly and the place was clean but the staff was clueless as to the balance between overbearing and unreachable. Initially our server kept coming back about every 2 min she even took my drink before I was finished drinking it and was just unaware of our needs. I ordered the bottomless salad and she kept bringing full cups of dressing. I literally had 3 salads and used only half of one cup to dress all three; you would think she would take notice to what is on the table and ask whether I needed more dressing; what really made that annoying was that when my partner asked for dipping sauce for their fries the server came back with the dipping sauce and the cup was not even halfway full - how little sauce was given was laughable.

The burger was cooked nicely however the communication about what was requested on the burger seemed to have been lost in translation. I have never requested “Guacamole” on a burger and got back two slices of avocado instead. My gripe is if it isn’t guacamole then I’m fine with that but don’t ask me and then I request it and you not deliver. Lastly, we decided to try the croissant donuts and my advice to everyone is not to try them! The server cleared our plates which I am grateful for but did not return with any plates, silverware, or napkins when she served our croissant donuts which were overly greasy and a bit overcooked. We had the donuts in front of us and my partner thankfully had tissues in her handbag and we used those so that we could try to eat them with some dignity - we couldn’t even finish one before we decided to just leave.

My advice to management is to take more time to train your servers to be more conscientious of customer needs and to ask questions if you did not hear the customer clearly or think you may have misunderstood their order. I think there is hope for this place, I mean it is Red Robin so I am sure they will not have trouble getting people in; but if things do not change I am sure they will not be able to retain clientele to have repeat customers. I for one don’t plan on returning...

We haven't been to a Red Robin since 2019, when we lived in Pittsburgh, PA. Last night we wanted to use a 100 dollar gift card that was given to our family as a gift because we rarely can afford to go out to eat with rising food prices. The restaurant was mostly empty when we got there - it was still early evening - and most of the cooks were outside sitting on the curb or milling around the dumpster. That's not an issue with us, just an observation. But when we did order, it took a while to get the food and the fries were shriveled and barely warm. We only ordered 4 burgers with fries and 4 soda-fountain drinks - with tip it came to $100!!! The burgers were MUCH smaller than we remembered but the real part that made us sad was that when we ordered Impossible Burgers as replacement for the typical meat burgers, we weren't informed (didn't see it on the menu either) that each burger would be an additional $3.50. For myself, my husband and our two children, that was 4 burgers with an extra surcharge... So firstly, why charge extra for a meatless patty? That meant that for a 15 dollar burger, I ended up paying $3.50 for the patty and 15 dollars for the bun and fries. Wow. Not cool. Plant based meat-replacements aren't that special - there's no reason to punish someone for not wanting to eat meat, but Red Robin managed to do it anyhow. After we got our burgers we had to wait a bit to actually get the condiments we'd requested. Then after we all finished our warm fries and drinks, we waited and waited for the waitress to come offer refills. By then it really wasn't a very fun family outing and taught us to save our money and make home-cooked meals from now on. It's kinda sad because in Pittsburgh, Red Robin was our favorite restaurant and we'd go there once a week - so we KNOW prices (besides the $3.50 extra charge for meatless patty) have increased in the last couple of years. You know, with inflation, it's not a wise move for Red Robin or any restaurant to have crazy high prices. Lesson learned. On one positive note, our waitress and the hostess were very kind. We just couldn't understand where our waitress had disappeared to since there were hardly any customers in...

On Sunday evening, my fiance and a close friend decided to go to eat at this location instead going to the Fenton location. My fiance and I have become somewhat a regular at this location since we like going to the Esquire 7.

I have will not be going back at that location ever again. Normally we have really service. However on this particular visit was horrible. My close friend had ordered the some burger as I. She had eaten through about half of her burger and had turned her bun over and there was a spot of mold on the bottom bun. On top of that prior the server would leave and not check on us.

I asked another server that past if we could speak to the manager on duty. He came she showed him the bun and she said what does this look like. He responded it could be relish and or something. She said it looks like a spot of mold to me. He then said what would you like to take care of this either take the burger off the bill or make a new burger. She then said just take it off my bill, but in return he said make a new burger and still not charge her. He left.

So after a couple minutes were like no let me talk to him about questioning about the mold. We asked another server for him again. He came. I told him that he shouldn't had questioned her about the mold. I said he should remake her food and not charge her. He got instantly in rage and told me that I should not yell at him or his employees and that I was out of line. I told him were loyal customers and he said he didnt need some young person yelling when I was just being assertive and for to leave. I left and went to the vehicle shaking and once I got to the car I started crying.

Then they apparently had our bill...