Mattress Firm Pleasant Crossing Shoppes — Hotel in Rogers

My husband has a very bad back. We thought that getting a great adjustable bed with individual pressure adjustment might help his back pain. We paid $10,000 for a bed at Sleep Number in very high hopes that my husband would have less back pain. My husband's back pain did not decrease. Also, Sleep Number took $10,000 out of our savings account WHEN we had financed the bed. Sleep Number returned our money, and then they set up the financing terms that we had agreed upon. My complaint is this. About 2.5 years later, one side of the king (2 adjustable twins) malfunctioned. We were charged $500 for Sleep Number to send equipment to repair the bed when they had no idea what was wrong with the bed. The repairman who came out worked under the bed, and he gave us advice. He said that we were supposed to be inflating the twin mattresses every day to 100. And then, we were supposed to adjust the beds back to our individual numbers. I asked the repairman why we were not told this in the beginning. The repairman said that Sleep Number was hiring anyone that they could get during the pandemic. It does seem like that a company that charges that much money for a bed would have more of a responsibility to take care of a customer.....pandemic or not. When the repairman took apart the malfunctioning twin, I saw an air mattress that can measure the amount of air pressure in it with a foam layer on top. I would not recommend...

Requiring a good night's sleep presents a ton of questions. What kind of mattress will provide enough support for my back? What kind of pillow should I get for my neck? Should I get an adjustable base? What kind of material will this mattress be made from? What does pricing look like for a mattress that will last me several years effectively? All of these questions were a breeze when I visited Mattress Firm in Rogers, AR off of Pleasant Crossing. I walked in knowing nothing about mattresses except that they tend to lay horizontal while in use. However, Eddie Alonzo, a Sales Expert at the store, promptly put my worries to ease by offering a ton of expertise on what would work best for my slumber needs. He gave me insight based on what kind of sleeper I was, details on the fabrication process of the Mattresses they offer, and even could assess which mattress best fit my needs. A very professional individual who is truly passionate about the services Mattress Firm provides, Eddie set me up with a high quality product that I'm looking forward to using to invest in my sleep health. He was one of the best sales associates I've had the pleasure in meeting and cannot recommend him enough. Will assuredly purchase from...

I could not be more pleased with my experience with Mattress Firm. I was price matching the same mattress that was on sale at Sam's Club (this was during Labor Day sales). The manager at the store was very personable and thanked me for giving him the opportunity to win my business. He gave me offer that was better than the Sam's deal... simple as that. To be honest, even if they would have just matched the offer I probably still would have purchased it from Mattress Firm just because I was blown away by the high level of customer service. To top things all off, there were several boxes full of kids treats that they were handing out (this was toward the end of the day). As I went to grab a treat for my kids, the manager said take the whole box! Wow, made my kids evening! He didn't have to do that, and the kids didn't need the treats, but it's the little things like that, the "something extra", that I will remember next time I go shopping for a mattress.

The delivery process was very smooth and effortless. The guys showed up when they said they would, and put the new mattress on the frame. The whole thing took 10 min.

I highly recommend purchasing your next mattress...