Canopy by Hilton San Antonio Riverwalk — Hotel in San Antonio

The room is beautiful, the view from our room was awesome. The food tasted pretty good… But if you’re looking for a weekend getaway to relax, this ain’t it. Really disappointed with the services listed and described vs services offered.

Enjoying a night out on the riverwalk and then coming back to relax and sleep looking forward to breakfast in bed was at the top of our priorities when selecting a hotel for the weekend.

The luxury listing at the Canopy by Hilton seemed to meet those requirements and came packed with a great opportunity for a view of the river walk at a premium price that we were willing to pay.

We arrived at the hotel and we were quickly checked in and provided waters and made our way to the room. Opening the door was exciting as we found ourselves impressed with the broken up floor plan creating a different experience to walk down our own concrete corridor to our king bed with a corner window of both the city and the river. This was sure to be an awesome experience, everything else is simple…

At about 3pm, We tried to call the restaurant for reservations for 7 but were told they were completely booked but we could come and sit outside, to the bar, or take a reservation for 9:30. We opted to go to the bar at 6 and see if anyone cancelled or didn’t show for their table. By 6:50pm The restaurant was about 40% and there were plenty of tables throughout. We remained hopeful as there were so many open tables. By 7:07, all of the same tables remained open and a couple of the previously occupied tables were now cleared. They reluctantly gave us a table. Throughout or meal there remained at least 3-4 tables open within the restaurant.

That night, we went around the riverwalk visiting some of the local bars and clubs to listen to music and enjoy the night. We returned to the room at about midnight and the whole floor smelled of marijuana. We kind of laughed it off but agreed that it was pretty disappointing. Minimal issue as we were still enjoying our trip and looking forward to the very best part of getting away! ROOM SERVICE!!!

The following morning we woke up and scanned the code that took us to the room service menu! Only to be told that they couldn’t do actual room service that day, they were busy. We could place an order and go down and pick it up from the restaurant when it’s done…

I placed an order and went down only to see a more than half empty restaurant with 3 hostesses standing around there waiting to find work to do… that was very disappointing.

Forget it… just get the food and go.

That night we went out and enjoyed an incredible evening at Howl at the Moon. It was fantastic! We looked forward to waking up half hung over and enjoying room service. Surely there can’t be a glitch two days in a row…

Sure enough we woke up scanned the barcode for breakfast and read the link that says “dial 3030 for room service delivered to your room”

We took time and selected our meals and like giddy children, we called to place the order. Only to be told that they cannot do room service today. But I was free to place an order and they’ll call me when it’s ready…

Hotel restaurant food is typically marked up pretty substantially. We’re done with that, it’s part of the experience because generally it comes with service… especially room service. I could order Uber Eats and get good food for half the cost and go pick it up from the front desk… there is no excitement in that. The whole point of room service is the romantic getaway. Not having to get out of your Pjs and surprising your husband with breakfast and coffee as he wakes up for the day. It’s so you can get ready and shower and do all of the things to prepare for going out while enjoying a fun and hearty breakfast with your family… It’s so mom finally gets to relax. But no… Mom has to get up and get dressed and go pick up food and sort it all out. No different than any other day.

Then they add $18 charge for room service that I had to force someone to do AND a fraud $20 tip. So extra $38 for terrible service??

….Worst experience EVER…....

There is so much potential, but just misses on some minor details.

The Good:

The location is fantastic, right on the Riverwalk. It is about a 5-10 minutes walk to the Alamo, and my wife and I did it twice, once at night and felt very safe the entire time.

While they charge $55 a night for valet parking, we parked at the Houston St. garage, which is also just a few minutes walk away and very easy to use. It was a maximum of $10 a day with no in/out privileges, but we only left twice during our visit. The first time, we were only charged $9, so for two nights (36 hours) of parking, it was $19.

Management is very attentive. I received a text message shortly after my arrival, asking how things were going (see below), and a follow-up text the next day.

The restaurant on-site (Domingo) was convenient and the food was excellent. Review (hopefully) to follow on their page.

The room was comfortable, the shower was great. The "view" (a Riverwalk view) was a bit disappointing, as we really couldn't see the river, but I think that's just because it was covered by trees.

The Bad:

First off, whoever installed the sink in our room needs a lesson in geometry. The faucet was installed too far back, so that the water flow was almost flowing on the counter. Put your hands in there to wash them, and the water flows all over the counter. Just makes no sense to make this mistake.

The internet was not up to par. When it worked, it was great, and it worked for the most part. But all our devices would disconnect frequently, asking us to "reconnect" often. This would be done easily and it wouldn't even ask for any credentials, but it was annoying that our devices would not just stay connected and required reconnecting. They should just stay connected once we are signed in.

Like many customers, I travel with a FireStick and like to use this as my streaming device. The TV in the room would not allow me to access any of the alternative HDMI ports to use my FireStick. This was remedied by the front desk sending a technician to my room, who unplugged the hotel's HDMI from its port and then gave me a different remote to use so I could select a different HDMI port (as the remote that comes in the room is dumbed down and does not allow one to change the Source on the TV). I've stayed at many Hiltons before, many with the exact same TVs, and most do not block the extra HDMI ports from being used. There is no good reason to block customers from using the extra HDMI ports, but allowing us to use them allows us to use streaming channels that Hilton might not have (such as MLB network, Hulu, Prime....).

Finally, we booked under an American Express Hotel Collection deal, so received $100 property credit. We are also Hilton Honors members, and were told at check-in that we would receive $15 per person per day ($60 total) food and beverage credit. I clarified that this would be $160 total that could be used in the restaurant, and this was confirmed. We had a great dinner at Domingo our last night, and carefully calculated our bill to just under $160. Upon checkout, however, we were charged $30 . I questioned this, and the agent said that the food and beverage credit was "per day", and if we didn't use it on a day, it would not carry over. This was not specified upon check in, and I mentioned this to her, but she made no effort to reverse the charge. Not a huge deal, but an example of the lack attention to detail that keep this property from being a true gem.

We enjoyed our stay, and look forward to returning to San...

My family and I stayed at The Canopy for 2 nights (26-28 Mar 2025). I normally stay at Hilton and have heard of the majority of their properties but this was the first time hearing about The Canopy, so naturally, I wanted to stay here to see how special this property was. Living in Las Vegas, we are fortunate to have a lot of high end hotels surrounding us; however, the prices aren't always conducive to our liking, so when we see hotels in other cities/states that have reasonable prices, I am quick to jump on that opportunity especially if it has great reviews and is a Hilton property. We were in town for an event so the distance between the hotel and event was perfect, plus this property was close to a lot of other places, both within walking and/or 10-mile driving radius distances.

As I alluded to earlier, the price of the room was shockingly reasonable considering the location and the quality of the property. Though, I was slightly disappointed with the parking rates, especially for valet ($65/day as of 28 Mar 2025). But I guess this should be expected given the location of the hotel. I reserved a 2-queen room (#606) with an adequate view of the Riverwalk. I was, however, slightly annoyed that we had some sort of paint mark that was on the exterior of our window - didn't lose sleep over it but it's hard not to see it when I looked out the window. I enjoyed how the room had a barn door separating the room from the sink/closet area...and another barn door separating the shower/toilet area from the other two areas. The bed was slightly on the firm side and the pillows were adequate - both of which contributed to having a decent night's sleep. The water pressure was outstanding and the shower itself was nice and spacious (I really enjoyed the double heads). It's been a while since I stayed in a hotel room that didn't have carpet throughout, but that didn't detract from overall comfort either.

The lobby area was a little on the small side and oftentimes (during peak hours), it can feel congested. The stairwell was wide with ample lighting and motion detected, which provided safety and comfort (yes, I took the stairs over the elevators especially when the floor I was heading to was only 3 floors down). Speaking of the third floor, I did have the opportunity to utilize the fitness center and visit OTRO (you can read about my experience at this bar on their Google page). The fitness center was nice and had decent equipment to "maintain" while you're away from home; however, it tended to get real humid in that room. We also dined at Domingo and again, you can read about my experience on their Google page.

The customer service here is bar none! From the moment we walked in, all the way to when we checked out of our room, we were treated professionally. A special shout out to Larissa, who checked us in the night we arrived - she was extremely friendly, attentive, and efficient. I also would be remiss to not mention other names that also provided top-notch service by randomly checking in with me (via text) to ensure my stay was going well...and if I needed anything. Those folks were: Jessica, Hiro, Megan, and Kiley. Overall, I enjoyed my stay here. I don't know if I'd ever return to San Antonio to stay at this property again, since we were only in town for an event, but I will definitely be on the lookout in other cities I visit for The Canopy property. I highly recommend this hotel to everyone - you will not be...