Sleep Number — Hotel in Sandy

I truly wanted to leave a better review, and I wanted a great bed buying experience. Yet what I discovered is so wrong. If you try to leave a honest review on the sleep number website about their beds and it is not great, they reject the review and deny people an open forum and complete disclosure. So you cannot trust their customer ratings because they only allow the good ones.

I was sold a split king bed and spent over $9000. First, you have a 100 night offer to try it and like it or return it, but if you buy the needed base to use the mattress that part of the sale is final and not returnable. The problem with my experience is that the split king was portrayed to me as a very minimal gap between the mattresses. My reality is that the gap is about 5 inches and can be a little more or less. I did not like that at all. I would lose remotes and my dog would fall into the gap. So I called to change it to the lower price flex top mattress and it ended up costing me more money to make the exchange.

Then they tell you that if you make the exchange, you can no longer return the mattress unless defective. And so much for a 100-night trial. I wanted to keep the bed anyway, but buyer beware. If you think you are going to try this bed and be able to return it and not be stuck with any product or not owe thousands of dollars for a base, you are wrong. You get a cushion-wrapped air mattress on a required base. And you cannot trust their website for reviews because they don't allow any negative reviews. So my lesson cost me almost $10,000. Don't learn this...

Be very careful when buying here, we bought a bed that between additions and upgrades came to 7500 dollars, plus the mattress protector and the sheets, well that's where the nightmare began: they said they would deliver it in two days, that an "aerospace engineer" had to come to install it and it was 250 dollars, the day arrived the bed arrived with the engineers, they assembled it in 8 minutes and I asked them for the mattress protector and the sheets, they told me they would arrive by noon at the latest (I didn't understand anything) anyway, at 2 pm, he called and told me that the delivery was by FedEx and it would arrive in 5 days because it was coming from Ohio or something like that, I told him that they had told me it was today and he said sorry, I told him where are we going to sleep, those sheets are special for that mattress and I wasn't going to put one on that wouldn't fit, he said sorry, you have to wait, I said "okay, where do I buy it now? They sent me to the Murray tampon store there was the protector, from there I had to go to Sandy and the lady who helped me at this store did not understand that what I wanted was to buy the sheets and the protector again, I bought them again for 471 dollars, and it is not a quality sheet and the protector is not either, so I ended up spending 8000 and I ended up frustrated, with poor service, so make sure when you go to buy and that you have commitment and...

So I'm really happy with our sleep number bed. It's been a long time since I've slept so well. However, my complaints are with the sales rep that sold us our bed. He was a super nice guy but I felt he wasn't always listening when I was talking. He embellished some of the capabilities of the bed. For example: he told us the bed uses your biometrics to be able to track what stage of sleep your in and you can program it with your alarm to wake you up when your in your lightest stage of sleep. Well, this is bogus. That was one of the things I was most excited about and when the bed came, we quickly realized it wasn't capable of that. Very disappointing. He also spent an INCREDIBLE amount of time talking and me and my husband had our little 4 year old and baby with us. They did GREAT for the bulk of the time but because the sales rep just kept rambling, the sale took significantly longer than necessary. It got to a point where he wanted to show me something on the app and I just told him no because I needed to get my kids home. After that, I dont know if he was nervous or what, but when he was explaining items in the sale he was trying so hard to talk fast that I couldnt even understand half of what he had said. Me and my husband were pretty annoyed with him. Great bed, but didnt love our...