ZAGG Sandy — Local services in Sandy

I have visited multiple times and the service is pretty good. Ulisis is especially helpful and has great customer service skills. I came from way out of town to get my phone’s screen protector replaced after I drove away with the phone on the car. Upon looking into it, Ulisis realized that it was actually the screen underneath that was damaged-not the protector. So, the product is invincible, but doesn’t quite do what it is intended to do.

He referred me to a place nearby for the fix, and because it was close to closing time, he agreed to stay until the phone was repaired and I could come back. He removed the screen protector and off I went. I was getting nervous about the time, when he ran over quick to the repair store to check in on the status of my phone. He went above and beyond to be sure I hadn’t wasted a trip down into the valley.

I can’t say the same for Jeremy, but I don’t know if he still works there. But the service at this location has been great!

Four stars only because the screen protector is supposed to absorb the shock and protect the screen, and also because there is an installation charge (now $8) for a product that is supposed to be “lifetime”. Most recently they didn’t have the color I wanted in stock, but they are very busy, so that makes sense. Not a dealbreaker for me, so I simply picked another from the other options that...

I had an amazing experience at the ZAGG store thanks to Aiden! I came in to get a new screen protector for my phone, and from the moment I walked in, Aiden was incredibly friendly and welcoming. He immediately offered to help and made the whole process super easy and stress-free.

Not only did he carefully apply my screen protector with absolute precision, but he also took the time to ensure there were no bubbles or dust underneath. He was extremely knowledgeable about the different types of screen protectors and even gave me some great tips on how to keep mine in perfect condition.

I really appreciated how patient and detail-oriented he was—he made sure everything was aligned perfectly and even double-checked his work before handing my phone back. It’s clear that he takes pride in his job and genuinely cares about providing top-notch service.

On top of that, Aiden was just a great person to talk to! He was super friendly, answered all my questions, and even made some great recommendations for other ZAGG products that might be useful.

If you need a screen protector installed or any help with ZAGG products, I HIGHLY recommend coming here and asking for Aiden. His professionalism, kindness, and expertise made this one of the best customer service experiences I’ve had in a long time. Thanks again, Aiden!...

I had an absolutely HORRIBLE experience at the Valley Fair location couple of months ago where the employees left a bunch of lint and air bubbles under the screen protector and refused to fix it. They just told me “to come back in a week if the bubbles don’t settle” despite the fact that I told them I am leaving out of town in 5 days and won’t be back for a few weeks. They blatantly ignored me. Needless to say the air and lint bubbles DID NOT SETTLE and my screen protector split in two across the middle of the screen where the biggest bubbles were and all around the edges of the phone within about six or seven days. I cannot believe that employees are allowed to be so lazy and unprofessional. I wasn’t going to ever use their services again but I decided to give it one last try at the Southtown mall location and have to say the two people working WERE ABSOLUTELY AMAZING. they replaced the screen protector three times till they got it perfect. They did an amazing job replacing the screen protectors on two of my phones and HAD THE MOST AMAZING CUSTOMER SERVICE OVERALL. they were super nice and outgoing. If Zagg trains all their employees to be like them their...