Mattress Firm Valencia — Hotel in Santa Clarita

I put my mattress receipt between my mattress and box springs in case there is a problem I know where it is. The other day I found it while rotating the mattress and realized it was almost 20 years old. Yikes! At 74 I have been experiencing lower back pain and a MRI confirmed I have spinal stenosis and disc problems. It was time to get a new mattress. It is such an important and difficult purchase to make so I did some homework and headed to Macy’s to check out their end of year sale mattresses. I found one I liked but the salesperson said his shift was over and he was leaving and there was no one else to cover his department It was 6pm and the store didn’t close until 10pm. This was not the customer service I expected from Macy’s on a major purchase. Yesterday I went to Mattress Firm in Valencia to check out their options. Their online store and reviews were spectacular. The explanation of return policy and delivery charges were clearly explained. Their sales assistants all had extensive hours of education in mattresses, that can’t be said for Macy’s. I showed up on New Years Day close to their 7pm closing and was warmly greeted by Corrine. We sat and chatted about my needs and about which mattress at Macy’s felt “right” to me. She took me to a different brand and said it should be a very comparable feel. It was! I tried mattresses from all the brands at all the costs and the Queen Sealy on sale for $897 was the perfect fit for my inner Goldilocks…it was “just right”. I wanted an adjustable bed frame with all the bells and whistles and purchased a top of the line version at a nice discount since the basic $300 adjustable frame came free with the bed. I spent as much on the frame as I did for the bed but know that the options for raising my legs will help with inflammation. The comfort level of my bed has been multiplied many times by the addition of the adjustable frame. It is a quality product with a five year warranty. My delivery is tomorrow and I can’t wait to try my brand new adjustable bed. Thanks Corrine for making one of the most difficult shopping decisions of my life so easy. As a customer, you won’t be disappointed in the wide selection and competitive pricing at the Mattress Firm. Corrine’s knowledge and friendly professionalism made this difficult dreaded task a very pleasant and...

Brad was exceptional to be blunt! I explained my pillow mess that I’ve been juggling around four pillows while only using one and they’re all different. I have been looking for a pillow for quite some time and would typically find something at Costco but the quality of their pillows have fallen way off. I’ve been finding myself buying replacement pillows more frequently throughout the years spending more money. A friend mentioned the Purple Pillow and I had never heard of it until this week, so there was a learning curve to be had. What is this? How will it help me? Are there other options? How do I justify this type of investment into myself? Brad took the time and addressed all of my questions and the options he presented. There were two different Purple Pillow styles and one other brand pillow he preferred himself. I sat there switching between the three to narrow down my preference while still questioning the investment. Then we discussed the warranty which I am big on warranties and that really helped. Just like anything else, I would spend more money over time replacing something lower quality versus having something higher quality lasting longer and spending less. I admire Brad’s patience with my questions and analytics. There are many shopping options for just about everything. I too am in sales and present myself as a relationship builder. I enjoyed working with Brad because he is a natural relationship builder and that’s what I gravitate to when making a purchasing decision. Many people are just looking for a deal to make themselves feel victorious while the sales rep may not have been as professional and more about pushing the sale. Those types of people will never see the customer loyalty like a sale representative who will take the time to ask questions and learn about the customer in front of them. Brad did all that and made me realize the investment into myself felt great and better than any discount deal I could get from some fast talking pushy salesperson. Brad, thank you for your help, I truly...

I purchased a mattress and adjustable frame from the Palmdale location. Unfortunately, the mattress had a defect and was covered under warranty, which I tried to exchange at the Palmdale location. I met with the manager, Bryant Reyna, and the experience and his lack of concern was the worst I’ve experienced in years. I even asked for the district managers phone number and he refused to give it to me and said if you need it, call corporate and find it yourself!

After the poor experience at the Palmdale location, I decided to drive to Santa Clarita 40 miles away and I was fortunate enough to meet with young lady named Monica Rivera. Her customer service was amazing. She’s smart, very knowledgeable and made sure to get the job done for me so I would be happy with my experience and exchange. If you’re looking to buy a mattress and you want to shop Mattress Firm, take the time to drive to Santa Clarita and avoid the Palmdale location. It is...