Papago Hotel by Reside, Trademark Collection by Wyndham — Hotel in Scottsdale

Reviews and ratings on Expedia were good so we trusted that this would be a decent place to stay. (After we had booked, we found that this property now had two Yelp review locations with slightly different names, possibly because the first one had such low ratings.)

This turned out to be the most painful, time-consuming check-in process (took about 1.5 hours) we have ever experienced, and we have travelled extensively all over the US, as well as all over the world.

After booking this on Expedia, we proceeded to get many emails to continue the check-in process and to get parking (which costs extra). Upon arrival, we found a robot for checking in. After following the process, we ended up getting a call from a person that referred us back to the email we had received. After reviewing and processing those, we paid $10 for parking, as we were told parking was otherwise available in a garage that would cost more. (Later we noticed people parked along the wall that is across to the parking on one side. No signs saying not to park there and we didn't notice any tickets on the cars.) We were then given a space on the other side of the building (about a two-minute walk). That space was taken so we texted the agent and did not get a reply. After waiting 20 minutes, we called and she said she had already sent us our space number (having not read our text). She then said we needed to send her a photo showing that car parked in our assigned space. We eventually got a slightly closer space. (Seems they wanted to save the closer spaces for their restaurant customers, though there were many empty spaces near our room.) We received two six-digit codes to get into the gate and room. (That was a bit tedious but did work.) The room is on the minimalist side, but was comfortable, including decent beds, four pillows for each bed, a huge walk-in closet, microwave, refrigerator, and TV. a. The walls are a bit thin so we easily heard our neighbor's voices. b. The bathroom mirror was impressive, having dim, color, and defog options. c. Floors felt a bit dirty. We had lost faith in this property by then so thought they were only providing us with one set of towels, including a hand towel, wash cloth, floor mat. (Usually we find two sets of towels set out already since we got a two-bed room for two people. In an email, we had noted the cost to get extra towels so figured the three towels were all we were getting. The next morning, we found that bath and pool towels are in a cabinet under the sink. Not clear if using those would have cost us extra.) The breakfast is provided in two baskets in the lobby, including a packaged waffle and RX Bar.

Overall, this is an okay, reasonably-priced place to stay if you have the time and patience to navigate the check-in process and know to look for items in your room.

For the travel-weary looking to quickly relax and unwind, I'd pass on this one and find somewhere with more personal,...

Unfortunately we stayed here as part of a mandatory "stay and play" soccer tournament, with two teams. Pretty obvious that this hotel was not ready for teams/groups yet. If I had to guess, the new ownership of this hotel was rethinking the finances halfway through their renovation. The rooms were nice, and the courtyard/pool were neat and in good shape. However the outside was still an embarrassingly ugly old motel, there was no meeting space, restaurant, bar (there was a sign and door for the "cocktail lounge" but it was boarded up. No vending machines, laundry, and often, no employee on-site at all. These are all aspects which make a passable tournament hotel. I believe their business model is to be as "smart" as possible, meaning the guest has to download the app and text for any kind of service, which inevitably didn't come. There was one employee there sometimes and they were friendly enough, but mostly there was no one there. They don't have keys or cards- they give you an 8 digit code that you're meant to memorize and enter at the gates to get into the hotel and then your room. The problem is it didn't work roughly 2/5 of the time for all of us. The "fitness room" (a must for me, and it was advertised on the website) turned out to be an elliptical, a bike, and a treadmill, and the treadmill didn't work. No mats, stretching area, weights, or even water. I texted for help with the treadmill the first day, and some guy came to look at it for 30 seconds (the next day, I was there), and then left. Nothing else after that. I asked if they could do housekeeping at our rooms on day 3 (they hadn't yet), during the window we'd be gone at a game, and I was texted back that it would be $40 per room. I told them I was very surprised they didn't have housekeeping at all, and that we couldn't afford that, and then asked if we could get fresh towels in our rooms. I had to ask again at the end of the day, hours later, and someone finally came that evening with towels, for one room, but to none of the others (I had 8 rooms in my name for our two teams). We arrived early straight from the airport, and we were told our rooms were ready but it was a $25 early check-in fee. Anyway- all of this would be acceptable in a very inexpensive motel, but unfortunately we were charged well over $1000 for four nights for...

I'll begin this with the admission that I'm a senior citizen who is well into his seventies. I also continue to perform consulting and executive coaching support for large client companies in the Phoenix area. While a long way from being a tech expert, I manage to do quite well in understanding and operating computer (and other devices) technologies.

With that said, I'm positive that I am not the demographic which your marketing folks have targeted with your hotel product and services. My stay at your Scottsdale location was in a word, horrible, from start to finish. I appreciate technology as a convenience, but not as an impediment. Navigating the hotel as a guest was challenging to say the least. I was there for both family pleasure (grandson's soccer tournament) and for business while in town from 2/19 to 2/22. Some specifics:

Both parking lot gate and room access codes of eight digits were confusing and didn't work half the time. Lots of numbers to remember and requiring overly quick code pushing (often in the dark) or one would be denied entry. Both the television and the room remote therostat were overly complicated. I simply stopped trying to operate both. No housekeeping unless I would pay an additional $25 each day. OUTRAGEOUS! I was provided with clean towels upon request. -No vending services on the premises. I was directed to a convenience store two blocks away for a bottle of water. -Lastly, and what I trust would be the major concern for company management, was the attitude projected be staff. Words I would choose are "rude and disrespectful". When I experienced difficulty with the room access code and visited the hotel lobby for assistance, the desk would be vacated. When someone (quite young of course) was there, my issue was greeted with a smirk and a condescending tone. No empathy whatsoever. Adjunct to this, there are no phones or clocks in the room, so if one had a question for staff, there would be the need to walk to the lobby. Not very high tech!!!

So it was an awful experience and I'll never stay in on of your...