Pelican Suites at Seattle Pioneer Square — Hotel in Seattle

First,it is important for me to note that neither myself or my family have gotten sick to date, and our hearts go out to all the persons and families who have. Our woes to date pale in comparison to all those directly stricken by this insidious illness. Our hearts and blessings go out to you.||||Back in January of 2020, the four of us had booked a trip to Seattle to visit the city, catch some baseball, and generally get away from winter in AK. Over the years w have all traveled regularly to Seattle. We decided to use a hotel where we had never stayed before, centrally located, to accommodate our plans. And then, like a lot of folks, our plans evaporated when COVID-19 struck. ||||As all know, Seattle was hard hit, and shut down. Games “postponed” (status yet to be determined), restaurants and venues closed, and travel restriction mandates all but prohibited even getting to the city.||||Surely, the businesses that we had diligently given our money to would take the situation into account, and refund our money.||||Alaska Airlines - good of course. Full credit for flights, to use later as seen fit. Kudos!||||Vivid Seats, Ticketmaster, Mariners/MLB - wavering. No refunds yet, but not looking promising.||||Seattle City Pass, outstanding! Immediate refund in full.||||Now we come to Pelican Stay Hotel. After the runaround, as documented by others, Hotels.com, with whom we booked through as Pelican Stay’s booking agent, eventually in essence told us, not their problem. The hotel charged us, got their money, and would not give a refund. Thanks for nothing Hotels.com. (Recommend taking them off your lists, they only contacted me after receiving my complaint to the BBB).||||Consequently, I contacted Pelican Stay and spoke to a person. He commiserated with me but did not have the authority to do anything. He agreed to pass a message on to have a supervisor/manager call me the next day. That was two weeks ago. Crickets.||||I understand, and was advised on booking, that the reservation was non-refundable. I have had travel plans change in the past, and understood, and had no problem with the fact that, since my plans changed, I should not, nor did I expect a refund. That being said, when booked back on January 30th, COVID-19 issues were not even on the radar. I think a majority of people agree that this is a unique and significant circumstance. The basis of my complaint is that I paid for a service that can not be used in any way. It seems to me that this property could care less about what trials people world-wide are having to deal with. In essence, I don’t believe it is too much to say that Pelican Stay took advantage of a circumstance in which there was no recourse for the consumer. Greed and avarice. Additionally, not that I want or need a response from them anymore, it’s no surprise now that their customer relations is pathetic.||||Oh, and by the way, not only did they charge for the rooms, they also took a cleaning fee and security deposit, which technically wasn’t supposed to occur until checkin. Do you think I’ve seen that refunded? Of course not. To me that is actually theft.||||Take a look online and see how other hotels/chains are responding to this. Under similar circumstances, many are recognizing the unique situation, the impact on customers, and providing refunds to said customers. Make note of who these are give them your patronage. Use this as a cautionary tale. ||||Avoid Pelican Stay. The chain...

Stayed at the Pelican Stay January 18-22 and the overall experience has been horrible. It's really the Icon Apartments and they book out short term rentals under the "Pelican Stay" name. We saw two rooms/apartments, due to issues explained in the next paragraph. Each room was narrow and deep with a small kitchen, living area, bedroom, and bathroom with a washer/dryer combo. Like many other reviewers we were charged a deposit, for us it was a $150 cleaning deposit, and we haven't gotten it back yet, despite several follow ups. All communications for our stay have been through a phone number or email, nothing directly on site. There is no front desk and the office on site has limited hours. As for the location, it wasn't bad. It's on the northwest side of China Town near the King Street Bus Station and Century Link Field. There are several good Chinese restaurants and stores within walking distance, 1/2 mile or so.

When we first got there we had to call a number to get into the building. They then called someone at the apartments to let us in and give us our key. The first room/appartment we were given had not been cleaned. The walls had stains and marks as if someone had just moved out and no-one repainted. There were ants all over the kitchen counter tops and the bed and bath linens were dirty. When we removed the dirty bed linens to clean them we found a blood stained mattress. Yuck!!! We called the pone number associated with our stay and they were able to get us the room next door without any delay and promised to return our cleaning deposit immediately.

The walls in the second room had the same appearance as the walls in the first but the overall room seemed cleaner, although for our four nights stay we had a strong and persistent odor of bleach in the bathroom/laundry room. The living area had a sliding glass door and a balcony that overlooked the alley and entrance to the parking garage below. The sliding glass door had been left unlocked and it would be easy to go from room to room via the balconies. When I opened the sliding glass door a smell of urine came wafting in from below, I have to think it's from the large population of homeless people in the area. The blinds for the sliding glass door were missing a large number of slats so we had to hang a sheet over it for privacy.

In short, save yourself the troubles and don't stay here. The Pelican Stay/Icon Apartments are more like a halfway house than a downtown appartment complex. And although the people associated with the property will seem sympathetic to your concerns you'll most likely end up like us, fighting for the return of the deposit at the end of a...

The actual apartment was nice, however it is a dodgy area. Apparently it isn't safe to walk around at night. That isn't the reason for one star. This company did not want to refund my security deposit. I checked out on 10 November and after 20 emails back and forth and two phone calls, I finally received my refund on 28 November. They really did not want to refund me, my suspicion is that they hope most customers will forget or give up on their refund. Our 20-email thread was horrible, their replies were very generic and unhelpful, e.g.; 'The refund is now on process and i can see it progress', 'I will expedite this to our accounting team', 'I will inform our accounting department to process your refund as soon as possible.' 'Sorry for the confusion, It is on progress but just to make sure it was processed correctly. I inform the accounting team again.' 'We have already sent an escalation to the accounting department for them to process the refund and they will send you an invoice once the refund is processed.'. Those are actual responses from the company. They obviously hadn't processed the refund and were just guessing when they emailed me, as I called on 28 November and a girl I spoke to did it straight away (she was the only decent employee there). DO NOT BOOK HERE unless you enjoy fighting with a company about your $250USD security deposit. Oh, they also took the money out of my account 2.5 months early for some reason, they should have just taken the security deposit 7 days before check in, like it's stated on the website. I would give 0/5 stars...