All Seasons Groveland Inn — Hotel in Sonora

Do Not stay here …………. Especially if you stay for longer than one night

We stayed at the All Seasons Inn from the 27 to the 30 September 2017. When we checked in all seemed fine. Moon greeted us and showed us around, as you would expect, and also talked about the contact number for out of hours because the Inn is not staffed 24 hours a day. We did notice that the bathroom decoration was a bit tired and could do with a bit of attention, considering we were paying $200 a night, but it wasn’t enough to make us think we had made a mistake booking this place, this came later.

What we discovered, staying there a few nights, is that room service consisted of just making the bed. Don’t expect any cleaning to be done, even in the bathroom, and the trash cans to be emptied, obviously this isn’t what room service is for the All Seasons Inn. Also, the 24 hr contact number doesn’t work 24 hrs! One morning when we went to Breakfast, as arranged because you have to book a time the night before, there was no staff anywhere in the Inn. We waited 10 minutes and no one arrived so, concerned, we phoned the 24 hr contact number and it didn’t work it was switched off! Therefore, that morning we went without our Breakfast, which is included in the nightly rate, because we were unable to contact any staff member. In fact, it was only as we were leaving the staff member arrived, which was a good 20 minutes after our time for Breakfast and about 45 minutes after Breakfast started at the Inn. If we hadn’t raised the issue that evening with Moon, on our return, we also would not have received any apology for what had happened. No-one had told him what had happened and he was also appeared as shocked as us that the 24 hr contact number didn’t work.

We reported all our issues we had as they arose and did also asked to speak to the Manager/Owner about our issues. We then discovered they did not have a Manager and the Owner was out of the Country on Vacation. In fact, we were told that the Staff were not being managed by anyone at the moment and by the sound of it had not been for a while, they were having to muddle through as best as they could between themselves. However, it did mean that no one that worked there had the authority to offer any type of compensation for the terrible experience we had during our stay. The morning Bookings Manager did take on herself to offer something, which by the sound of it was coming out of her own wage, because the Owner was difficult to contact. But we obviously we refused this, as it was a pitiful offer. We did discuss why we refused this and the person that did housekeeping overheard and asked us for a list of housekeeping duties! This shocked us because surely the staff are trained thoroughly to know there duties, it shouldn’t be up to customers to train them!

The final night we stayed at the Inn we were told, by Moon, that the Owner returned home from vacation the week after we left. However, no one seemed to know when! We were told that the Owner would be in contact about the issues we have had but surprise surprise there has been no contact. We were not shocked by that because the Inn was clearly very badly run and it appears the owner is only interested in making money not in making sure customers receive the service expected.

Overall, this was the worst experience we have had on vacation. We have even had better service at Motels, where we have paid less than half than we paid at the All Seasons Inn.

This property could have such potential, given the location and history of the building, but due to lack of care buy the owner, I would not recommend anyone stay here. There are some much better choices in Groveland to stay at.

We welcome a reply from the owner, considering we have never heard from her. We can then go into lot more detail regarding the issues considering this is just...

I can fully agree with the most recent reviews. Unfortunately, we booked this property well in advance and didn’t think to check the latest feedback before our trip—which we now regret.

This was by far the worst experience we had during our trip. I would caution against relying on the positive reviews on Expedia or Google—while the property may have been good in the past, that is no longer the case.

The check-in process was unnecessarily complicated and frustrating. We were required to make an international phone call, which cost us €20, even though the property is equipped with a fully functional video intercom system—through which we had already contacted the host—or could have easily facilitated a message-based check-in. Only two door codes and the room name were needed, making the entire process unnecessarily complicated. The host refused to check us in without a phone call, which was made even more difficult by the poor mobile network coverage in the area. Ironically, the entire property is under video surveillance, so the host could clearly see our location in the common areas.

We were also told, "We operate only in English," despite speaking English throughout our interaction. After check-in, the host’s question “Is the room clean?” struck us as unprofessional and inappropriate coming from someone managing guest accommodations.

The room itself was disappointing. The window could not be opened, toiletries appeared to have been used previously, and the only item available for showering was hand soap. While the inclusion of a hairdryer from the 1875 was somewhat amusing, it was not suitable for practical use.

It’s worth noting that the property is currently for sale, which may explain the lack of care or attention to the guest experience. Based on our stay, we cannot recommend this...

This is the first bad review I have EVER given any business and you can read below to see why. In short, this place is a total scam. If you’re up for the long version, please read along. In 2022, I paid $200 for a reservation. A few days before my reservation, I called the front desk to ask about the room’s utilities. During that call, Tammy advised me that I would not be staying in the room that I reserved, but I would be staying at an AirBnb down the road, which I never agreed to. She said that All Seasons Inn was doing some remodeling and they would need to move me to the AirBnB. I kindly declined, because I was never notified of the change, nor did I want to stay at the AirBnB. Tammy advised she would issue a full refund and even throw in a voucher for another stay. I never received my refund and have tried emailing, calling, and texting Tammy and the hotel every month for the past year. I’ve received no response. I called once more and someone finally answered. She told me that Tammy is no longer associated with them. She advised that since Tammy booked my reservation and promised the refund, that I must take it up with Tammy, not her. She said she would not provide me a refund because “that’s just business.” Although, she did offer me a coupon for a whopping 20% off my next stay. Needless to say, I will never reserve a room here again. This place was an absolute disappointment, waste of...