Microtel Inn & Suites by Wyndham Albuquerque West — Hotel in South Valley

Email just sent to management email provided by Wyndham corporate customer service:

My stay has been well below the minimum standards I would expect.  First, despite signage outside the property acknowledged by the clerk who checked me in, the rate charged was not less than the advertised rate on Google but in fact significantly higher.  The employee said that management was aware of this and that they were doing the best that they could.

The room has no microwave, despite one being shown on the website in the pictures for this room type.  On the first morning I asked the front desk for a roll of toilet paper and let her know this was the only housekeeping I would be needing. She had to go to the manager in the back and ask if she could give me one and then told me I needed to go to housekeeping.  So I went to housekeeping and the first one I found said no she didn't have any although she had at least one roll on her cart that I could see.  She said to go to another housekeeper. The second one told me no and to wait 5 minutes.  After at least 15 minutes I asked again and was told to wait about an hour. I went back to the desk and asked to speak to the manager and the lady that came out apologized and gave me a roll.

Then this evening, I asked the employee if any quarters were available for the guest laundry. She said "no." Ok, so I went across the street to try and find some possibly.  Upon returning she accosted me in the hall and informed me that I needed to make sure if I leave to physically restrain anyone from entering behind me because she was aware of homeless people loitering but yet refused to notify the proper authorities of this trespassing instead preferring to pass the blame on to her paying guests, her customers.  I was not happy. After informing her of this and demanding a refund and immediate check out she said I would need to talk to the manager.

After contacting Wyndham customer service, they said I would indeed need to speak with the property general manager, xxxxx, which was also the same name given to me by the employee on duty this evening.

At this point I am still in the room, there is at least one person loitering in the hall laying on the floor, and I would like to be issued a full refund for at least this room this night and be checked out immediately. I also have another room on reserve for my trainee. She may also like to be checked out but I haven't spoken with her yet.

Carey Clanton

xxx-xxx-xxxx

After speaking with the self reported "assistant manager" (corporate customer service said she was the general manager) this morning, she refused to offer ANY recompense. Nor would she acknowledge that it is not her guest's responsibility to provide security for her business at their own risk. When I had left to look for change there was a man in the vestibule and another person entered the OITSIDE door as I exited. The man in the vestibule I had seen in the lobby earlier in the day when the attendant was at the front desk. If they can't take care of their own vagrancy problems whilst overcharging their guests and even blaming them for their problem then I don't know what to say. Obviously I don't recommend staying there and I will not book any Wyndham stays for the time being. I'll follow up with corporate at their direction.

Final update: I decided not to deal with corporate again after the Asst. Mgr. Or GM, whichever it really was refused to do anything. Too much hassle for some measley points likely. I'll just go with Choice for a while or anyone else and I would definitely recommend you do the same or at least avoid this location for the time being. I stayed at Econo Lodge Old Town the last night and got a much better deal on a better...

I stayed here last night. While they were waiting for my reservation to complete processing so I could get checked in (took about 15 minutes or so but not at their fault, it was a computer issue)...a total Karen was being extremely rude to them bc one of the employees made an honest mistake and she was either overcharged or had an additional charge or something I'm not sure exactly what happened but this customer was being rude to both people at the front desk while they were trying to fix the issue.

They got on the phone immediately with tech support to fix the mistake (they were on speaker, so I could hear that they were on hold for awhile) but they literally did everything in their power to rectify the mistake and the customer was just being unnecessarily rude and loud. She blamed them for having to wait to get the issue fixed bc she was tired and hungry. I interrupted her to gently suggest the vending machine down the hall if she needed a quick snack to hold her over until she could get settled and have a proper meal but she was rude to me as well. I guess she wasn't THAT hungry then. She just wanted someone to yell at and argue with bc she was having a bad day.

Anyway, I saw them trying to fix the mistake and trying to appease her but nothing they tried was good enough for her because she clearly just wanted to argue. They graciously waived a few fees for me and brought me water for MY discomfort of having to witness the incident! I was just sad that they had to go thru that as well. In any matter, I feel like they went above and beyond to make me feel comfortable.

I needed a pet friendly room and it was VERY nice! Smart TV, comfortable bed, window chaise, and fridge. Room was clean, comfortable and quiet, which my cats appreciated bc they don't like loud noises. I would definitely recommend this hotel.

Fyi, they do charge a pending fee for incidentals and a pet fee (if applicable to you) but they have signs on the window/front desk stating this information. You just have to read the sign. 😉 I don't think that Karen did, even tho it's RIGHT THERE at eye level when you...

We stayed here on new years eve. We had a few issues with the place but the people were very friendly who ran it. We had an issue with water coming thru one of the light fixtures and we were immediately upgraded to another room.

When we first checked in we recieved a pet room because we had a dog. (They do have a pet deposit that is refundable when u leave) I understand why they have certain rooms because some guest just dont know how to properly take care of their pet. And pets have accidents. Well I have a fur baby who's 10 and very well trained and he doesnt destroy anything or potty in the house lol.

With the upgrade we got a non pet room and I wish we would have been given that type of room when we called for one. It was more spacious and cleaner. It didnt have a pet smell to it ( no animal urine).

The pet room wasnt a bad room but reminded me of a lower class room from a cheaper motel.

This motel did have a pet area where you can let them run around off leash it was fenced and gated. They also had a laundry room, gym and pool. We did not use any area but the pet area. They also had a grab and go breakfast because of covid. But they also have a deal with Dennys across the street if u take your motel receipt in you get 20 percent off your bill.

There location did have a limited amount of semi parking but there was a pilot or flying J right across the street. It was also located by a few restraunts and and liquor store, and adult bookstore for those who like to have a lil fun. lol (All walking distance if your a semi driver)

I would definitely stay...