Mister Car Wash — Local services in Albuquerque

Very disappointed. I had to cancel my membership for a month because my vehicle was in the shop and I had a rental. I recently reactivated it at the end of November. I have now gone three times and the scanner does not recognize my vehicle. An employee comes out and always assumes that I have to update my payment information. I have to explain to them that that I am active and something is going on with the system, not recognizing me. This has happened to me before and a young man that used to work there fixed it for me. I don’t know what he did, but he is no longer there. he moved to another location. I told the young lady that came out that I was frustrated and I asked her to please fix it and she told me I needed to call the 800 number. I was confused because why do I need to call the 800 number? What are the employees there for? I asked her if I could speak to a manager, and she responded that she was the general manager! That confused me even more! I explained to her that one of her employees helped me out last time by fixing the situation for me and she said with an attitude, I will try to email them. She was not friendly at all nor professional. She is the general manager of the location. How is she not able to assist me with my issue? I shouldn’t have to call any 800 number when I am speaking to the general manager! I don’t understand how this young lady is the general manager. You do not just brush somebody off and tell them to do YOUR job by calling an 800 number! Her name is Haven. This is absolutely ridiculous and she needs to fix her attitude and facial expressions. She has a very important role and she needs to act accordingly. 98th...

Today, I visited the Mr. Car Wash on 98th Street. The attendant at the kiosks, Haven, is a valuable asset to the company. She scanned me in when the sensor didn’t detect my window tag and asked if I needed anything else. She noticed the note I had requested regarding my convertible and told me she already informed the attendant operating the rollers.

Since there were no other cars needing her assistance, Haven had some time to engage in small talk. I appreciate businesses that prioritize customer service over just completing transactions. Her efforts to make small talk demonstrate her genuine care for people and her commitment to providing exceptional service.

Haven’s exceptional customer service and people skills deserve recognition. She should receive a raise and additional paid time off. Her efforts should be acknowledged in front of her peers and supervisors. I believe a special note should be sent to the CEO of the company to express my gratitude for her outstanding service.

In fact, this location has some of the nicest employees. Another employee, Mariah, who wasn’t there today, should also receive special attention. Everyone at this location should be recognized for their efforts.

Initially, I was considering canceling my membership due to the behavior of some of the employees at the Coors and I-40 location when I request no retracts. Despite a note on my account requesting permanent “no retracts”, they still argue with me, leading me to have to request a supervisor. However, Haven has redeemed Mr. Car Wash. She should be the standard for all employees to...

I recently took my car to Mister Car Wash on 98th Street and I couldn't be happier with the service! From the moment I arrived, the staff was incredibly friendly and professional. They took the time to understand exactly what I wanted and made sure to address any specific concerns I had about my car.

The attention to detail was outstanding. My car came out looking brand new, both inside and out. The exterior was spotless, and the interior was vacuumed and cleaned to perfection. They even managed to get rid of some stubborn stains that I thought were permanent.

What really impressed me was the efficiency of the service. Despite being busy, they managed to get my car done quickly without compromising on quality. The pricing was also very reasonable for the level of service provided.

Overall, I highly recommend Mister Car Wash on 98th street to anyone looking for a top-notch car wash experience. I'll definitely...