Mirabeau Park Hotel & Convention Center — Hotel in Spokane Valley

It’s not a good feeling to leave a bad review like this, but this establishment earned it. Read on if you’d like the details, but to summarize: What a dump! Avoid, avoid, avoid!

Nothing wrong with the hourly employees that were kind and eager to please. Upper/corporate management is clearly negligent, doesn’t care about the guests, and milking the system for every last penny.

I was given an ‘executive room’ that was separated from the rooms on both sides with a wooden door. More like an executive closet. The neighbors were partying, techno music, loud drunk people, enjoying life - good for them. I needed some rest so I asked for another room, instead the front desk asked them to be more quiet. That lasted for five minutes. After asking again, I was given another room. This one was quiet (until I turned the heating on) but it smelled like cigarette smoke and harsh chemicals used to mask it, which must have happened a very very long time ago. It’s shocking but not a surprise. The hotel and rooms look like a time capsule from 1972.

The dated brown carpet…..the chunky polyester brown drapes…..the peeling brown and gold wall paper…..the dark brown cloth armchair that looks and smells like it was used for sex before and after it changed hands at the Goodwill in the 80’s…..the baseboard are made of brown carpet (yes, carpet!), maybe leftovers from a distributor that went out of business in Atlantic City…..the very loud, cheap heating system which had me sleeping in a cold room…..the electrical cables all over the place, creating areas that don’t get vacuumed and accumulate dust…..the mini fridge that rocks the room when it goes on and off…..the crappy addition of a fire sprinkler system that was boxed off in ugly shapes sticking out of the wall (went cheap instead of installing in the ceiling)…..the tiny bathrooms with zero clearance between the sink and the wall that I banged my elbow on…..the missing bathroom fans that leave the room smelly after using the toilet…..the cheap plastic toilet seat that isn’t secure to the bowl…..the broken drain in the bathroom sink…..the ceiling light fixtures missing their lenses, with a blinding exposed fluorescent light bulb…..the dirty and dusty surfaces…..the razor thin brown polyester blankets…..the droopy bedside reading lamps that are broken at their base and cannot be adjusted…..the bedside lamps on the dressers that were fitted with cheap and ultra bright LED lights to save money on the electric bill - why not have a softer light bulb or a modern LED with a dimmer instead of those first gen bright white LEDs that the power company and city used to give away for free?…..the dirty ceilings that haven’t been painted in a very long time…..the salmon in the restaurant that was of the cheapest quality frozen farmed fish, that must have been frozen for at least two years because it lost its texture and had become mushy and soggy before being plated on very oily vegetables for $28…..the weird shape of the hotel with long corridors, strange intersections, no elevators or restrooms in sight. This place should have been demolished in the 90’s or turned into a movie set and...

Not impressed! Sheets were dirty with hair on them and had a sweaty smell. Front desk and housekeeping won't answer phone. Walked to front desk to interrupt a chat fest between two desk clerks working the desk. Told them no answer ot both options. Response was "well what do you need?" How about some clean sheet and pillow cases and a few pillows. 10 minutes later I get a knock at the door front a front desk clerk holding a comforter and one thin top sheet and I mean you could see through it. No pillow cases but did bring the pillows. Yes I tipped him as well! Lol It's just a strange Hotel. Also we received a breakfast voucher with our stay I would really rather pay for my oatmeal and yougurt..Thank you. We were told by a cranky server the dining room is for " menu paying only", can't sit here then no not there either. I finally ask her to please just tell where she thinks I should sit. I literally broke out laughing as I was finishing my small bowl of oatmeal and yogurt a man came up to us and ask me if he could take my plate. I said, well I might have a little more oatmeal." He declares to me, "Well it's a 2 plate minimum...lol Look I know some people treat these buffets like a feeding fest but I literally was eating a small yourgut and out of a small 6 oz bowl for oatmeal. Checking out was fun too! Was asked about our stay I told the mgr( according to name tag) our experience. He interrogated me about who was at front desk and who was in the restaurant and what they looked like. You would think he would know who was working at least the front desk! Anyway he was more interested in if we stayed in Spokane often or were we just passing through. I was not asking him for anything just sharing our experience. I would think a Mgr would want to know these things. Anyway, he offered me a free appetizer. Yes another voucher....lol Told him to keep it for the next mishap because we won't be...

We were in town for my nieces birthday. Upon arrival, we checked in and asked if they had any jacuzzi suits available. They did, and they upgraded us quickly and easily. The room was awesome! It was about 500 sqft. It had a kitchenette, full sized desk with phone and a hard line if you needed it, a seating area for guests, the most comfortable king size bed you could imagine, but the cherry on top was the bath room. It had his and her sinks, all in a rose granite. A walk-in shower that could have fit 10 people, with 5 shower heads also done in the rose granite and enclosed completely in glass. And if course the jacuzzi tub. It was so big that it took nearly 20 minutes to fill it up. So I ordered some room service while we waited. Let me tell you, the Max grill was amazing! I got a Philly style sandwich made with prime rib with a sauce that was to die for. The food was reasonably priced and very big portions. They have an outdoor pool and hot tub that I took my niece to try out. It was pretty cold out while we were there, but the pool was heated, and it felt amazing doing laps at 9 pm. on a brisk night. The entire stay was amazing. It was a bit pricey but in the end it was well worth every cent. I actually left my cell phone in the bed when we checked out and didn't realize it until we were already out of town. I called and Their cleaning staff found it and had turned it in. They quickly bubble wrapped it and mailed it out that day and it almost beat me home. The staff was second to none, food was great, and the service and accommodations were outstanding! I would highly recommend this place if staying in the area. Oh yeah, it is located right in the middle of everything. Walking distance to just about every major store imaginable and some great restaurants as well. But while there, don't miss the opportunity to go down to Mirabeau Park and check out the day area you won't be...