Courtyard Sunnyvale Silicon Valley — Hotel in Sunnyvale

I rate my stay as 3 of 10. I think it is ok if you want to stay 1 night, but for longer stay i do not recommend it because of the multiple "not satisfactory" things: Homeless person using jacuzzi freely as a bath (the pool area door facing street could be easily opened outside) Bose QC2 Wireless headset disappeared from my room after housekeeping Housekeeping should be requested 24h ahead, but I have to request it 3 times over 2 days to get it done. One of the two elevators was broken every other day False fire alarm at 6 am: not all people evacuating, personal do not care, then our neighbors door did not unlock, they left them with the tool to unlock the door manually, another guest in the hall told us “they have this (false alarms) sometimes”.. 15$ parking fee per night, but no security there, hotel also voids any responsibility about theft if any Generally not clean swimming pool: sand or something on the bottom, tons of things in the water, we even saw some kinda moss Leaking and tiny fridge: no place to store some food Toilet you need to fix by hand to stop water from running: it is not a big deal, but it is one more detail to the collection.. Spoiled eggs in breakfast from hotel bistro: smelled bad, tastes bad (even avocado toast), costs much Poor communication skill of the manager: after our requests to clean the pool, clean our room and etc, they claimed us as abusive and pushy, after we informed them about our headset disappeared from room, they told us many people claim million of dollars to be stolen from their rooms, then call back to say they found them in their bags Permanently tired and unmotivated personal Not clean enough: we looked behind the bed, there were dust, dead cockroach and several paper wraps from food; nothing changed for several housekeeping iterations, nobody cleaned this until we cleaned it on our own.

I am not sure whether it is aligned with Marriott quality standard, but i'd say the hotel feels a little bit "shady". Maybe it needs more close attention for a while.

I had to stay there for some reasons - and stayed for about 12 days with my family. But it was not wise decision. So please, look around, there are plenty of other hotels for the same or a little bit different price. Stay there, you...

The hotel facility is nice and in a convenient location, however we stayed as part of a larger group and I have several complaints. For the amount of money I paid, I would have expected a much better experience. The pool and jacuzzi area were closed for repairs the majority of our stay. We arrived to it broken on Friday afternoon 7/20 - the pool wasn’t fixed until the late afternoon of 7/23 and the jacuzzi was never re-opened during our stay. We were with a water polo group, so a pool facility was one very important amenity for the decision of where to stay. My 9 year old (water polo player’s sibling) would ask multiple times every day about the status of the pool only to be disappointed. My polo player was looking forward to a jacuzzi to soak in after long game days and that never got to happen either. Sunnyvale is in the middle of a large metropolis and there is no reason a broken pool filter couldn’t be repaired within 24 hours. I don’t think the hotel made it any kind of priority to get this fixed. I am VERY disappointed. Additionally, the A/C in hotel lobby was broken a majority of the time, the hotel was way understaffed and proper attention was not given to the group breakfast buffet or to the bar service. Water, coffee, and juice were not promptly refilled, the food was mediocre, and everyday I had to wipe down a table myself to find a clean place to sit. I tried to order food from the bar one evening, but there was one person to take food orders, cook, and bartend — and he was doing it without A/C — so I didn’t order because he was overwhelmed. I asked the hotel staff one morning for an additional blanket for my room. It was never brought - I had to ask 3 more times throughout the day and it wasn’t finally delivered until 9:30pm. Ridiculous to have to ask 4 times! Also, the maid service knocked on my door at 8:30am every morning to come clean and were loud in the hallways in the early mornings. Why so early? They should concentrate on the rooms that are turning over in the early hours of the day, not rooms that are staying several days. It was a poor hotel experience for a high priced hotel chain. The hotel management needs significant...

I am incredibly disappointed with the service I received from the district sales manager at this hotel. As someone who frequently organizes events and works with numerous venues, I can confidently say this was one of the most frustrating experiences I've ever had.

From the very beginning, the communication was abysmal. Despite multiple attempts to reach out via email and phone, I received little to no response. When I finally did hear back, the follow-up was lackluster at best, leaving me to constantly chase down answers to basic questions about booking a meeting room. It felt as though I was the only one invested in making this event happen, which is unacceptable when working with a professional sales team.

The sales manager’s lack of urgency and attention to detail was equally disappointing. Time-sensitive matters were ignored, and there was a clear lack of initiative to secure my business. It’s astonishing that someone in a sales role would be so unresponsive and display such poor customer service skills. I expected a proactive approach, but instead, I encountered delays, vague answers, and an overall sense of disinterest in helping me achieve my goals.

What’s most frustrating is that this behavior reflects poorly on Courtyard as a whole. A sales manager should embody professionalism, excellent communication, and a commitment to customer satisfaction. Unfortunately, this experience was the opposite. It seemed that my business was not valued, and the manager's lack of effort demonstrated a complete disregard for the basics of good hospitality and sales practices.

Due to this experience, I was forced to take my business elsewhere, and I can only imagine how many other clients might have faced similar issues. Courtyard Marriot has lost my trust, and I will not be recommending this venue to colleagues or other event planners in the future.

I sincerely hope the management team addresses this matter seriously and provides the necessary training or oversight to ensure future clients are not subjected to the same poor service. In the competitive hospitality industry, this level of negligence and lack of professionalism is simply...