Red Roof Inn Harrisburg - Hershey — Hotel in Swatara Township

First of all we booked through a third party website that has been consolidating other well known travel sites recently. It's not red roof's inn fault, but we had to spend 30 min on the phone before trying to check in (stay had been "reserved" for weeks) with this website to get the reservation to go through the day of arrival. We got to room and the doorknob to the bathroom was so loose it was falling off in my hand. Tried to shower but the drain would not drain anymore than a trickle. It didnt appear anything was stuck in it so it must have been a plumbing design or capacity issue. After 10 min the tub was full so the next person could not shower for another 30 min until the tub drained enough. We also noticed a lighter under the bed that was missed by the cleaners. Keep im mind this room was suppoesd to be smoke free. The room across the hall was full of teenagers or at least young college students having a party. They were running up and down the halls and screaming at each other all night. Around midnight they stopped at our door and said lets play ding dong ditch (you could hear them clear as day so I'm assuming the doors and walls are thin) and knocked on our door and ran. At this point we called the front desk and complained and they did stop them but they were also perfectly fine allowing this to happen for hours. The office was nearby so I know they could hear them and knew what was going on. So the attitude seemed to be let them party until someone complains. The next morning the kids had their door open and there was vomit and brown soaked towels all over thier room and outside their door. I feel sorry for the housekeeper who had to clean it up, but feel even sorrier for the people who have to rent that room from now on. Alalso around 11:30 the person below us was banging the headboard into the wall over and over and you could hear just about everything! The materials they used to build this hotel seem to be very thin. We chose this place because of the good reviews but between my experiences and the location of this place (it's across from a stripmall bar) it leads me to believe it's just a low cost place to take your "lady friend" after partying across the street. Or do your drinking when you can't at home. (Possibly due to age restrictions) I would not return or recommend this place for anyone not desperate or in extreme financial difficulty. (There are better, just as cheap places a bit further down the road) I understand this was a cheap room and I should expect a cheap experience, but I would also expect to have functioning plumbing and a bathroom door tha can latch. Oh, and a room that you can actually sleep in without complaining. All in all they did address the noise complaint and they have attempted to update the hotel recently but in my opinion, it's...

This hotel meets typical economy level standards for decor and features. Unfortunately there is rarely some convenience that is out of order, or commonly recited excuses for being unable to meet guest needs. Sheets, towels, and other linens are almost never available after daytime hours. After 3 stays, my team and I have never checked in to a room with everything in order. Following our first night, the daytime front desk associate demonstrated the properties ugliest shortfall, professionalism. I am Gold with Hilton, Diamond with Best Western, Harrahs, and Ceasers resorts. I travel professionally and personally, occasionally with a dog. I have sufficient experience with hospitality staff, and have never met someone with so little consumer respect. With an entire day to go on our first reservation, Tiffany demanded our premature departure, later admitting to her misunderstanding and rescinding her mishap. Not withstanding lightly veiled rudeness, she apologized. After extending our reservation, Tiffany returned with a demand to leave earlier than previously agreed upon by other staff. She proceeded to order maintenance staff to enter the room without knocking or gaining permission. I didn’t mind this clear industry failure, as much as my American Bulldog did who was scared by this behavior. When caught in the compromising behavior, she chose to threaten a veteran law enforcement officer and family with calling the police. We were 30 minutes over standard checkout with a promised 1pm departure. Upon a final stay with our team, Tiffany was reported to GM Bryan, who was professional and courteous, however a failure in professionalism remained for our departure. When Tiffany unknowingly discussed my team and her inappropriate desires, in front of our Managing Partner. In an profanity filled rant, Tiffany demanded our housekeeper to participate in her actions while casting disparagement upon everyone on my team after she was reported. Management magically found a hole in the wall, which was already reported to staff on a prior stay in the same room. Without evidence provided, Bryan responded to the Guest Relations complaint with further threats placing blame for the hole (which should’ve been fixed already). If this staff weren’t exceptional beyond the daily face of the property and overall leadership, they could have potential to demonstrate the basics of hospitality as much as their expert failures in customer service and economy hotel minimum standards. Caution to parents and dog owners. This hotel is among the worst I’ve encountered, and top among facilities safe...

See original post below:||||Red Roof Inn reached out to me via messenger. I had to provide more specific information. I took the time to reiterate that the franchise owner and Red Roof Inn Corporate made no effort to address any of my previous email messages. In Messenger, Red Roof Inn said someone from Guest Relations would reach out to me. Again, does it take a Facebook post to get their attention, as I stated above, neither the franchise owner or Corporate reached out to me in the past despite my numerous emails?||||Guest Relations called. All phone calls automatically go to voicemail if the caller is not in my contacts. Leave a message, and if it is not spam, I will call back. Here is the message:||||"This is Guest Relations returning your phone call. Please call us back at.....". ||||Uh, I never called you. Do you even know why you are calling me? Here's the proper response:||||"This is Guest Relations reaching out to you regarding an incident you had with Red Roof Inn Harrisburg-Hershey. Please call us back at your earliest convenience so we can discuss the matter with you." This at least shows me that they are aware of the situation. If I call them back, how much do you want to bet they will not have any idea why I am calling them?||||Here's the original post:||||At 2:00 A.M. on November 5, 2022, a person was able to unlock our door and try to enter (Red Roof Inn Harrisburg-Hershey). The person was later identified as an employee claiming the room was supposed to be vacant. We thought someone was trying to rob us, since we had $100,000 in inventory for a show at the farm agricultural building. The owner did nothing more than apologize. Red Roof Inn corporate ignored our messages. At the very least we expected our stay to be refunded. No. We expected some subsequent free stays. No. This is despite the fact that we were awoken at 2:00 A.M.! Impossible to go back to sleep. This was a tremendous traumatic event, that obviously Red Roof Inn could care less about. The chain prevented the door from completely opening, but what if a fight broke out? What if I had a gun. The whole event could have resulted in serious injury. Again, did the owner care? No. Did Red Roof Inn Corporate care? No. This is how they define...