Hampton Inn & Suites Tempe/Phoenix Airport — Hotel in Tempe

Will not be staying here again, and am overall starting to doubt the quality Hampton once used to have.

The hotel has a facemask requirement policy as they are choosing to follow the CDC guidelines. A few guests wore masks, and only 1 employee over the past 5 days were seen wearing a face mask.

Families with young children are placed on higher floors so that other guests can be disturbed round the clock with stomping, running and jumping.

The breakfast area has the face mask policy posted. In addition, food preparation gloves are available for guests. Again, no employee in the kitchen area ever wore masks, no guests except for one ever used the food prep gloves.

The overall property is not being maintained well. One of the entrances has had a door mat folded and bunched for 4 days. Despite employees seen doing rounds, nobody has bothered to fix it, leaving a trip hazard for guests.

Due to the questionable items observed in the breakfast area, I make sure to get food at 6:00am when the kitchen opens (before the area is intolerable to eat from). Upon entering the elevator at about 5:55am, the elevator had trash, old food and liquid stains. Leading me to assume that nobody from the morning staff has cleaned the area since the previous shift the day before. At 6:00am you would expect the property to be in its best looking condition for the day prior to guests waking, and checking in.

Room service has to be scheduled a day in advance which I understand as these hotels need to increase profits at the cost of quality to appease shareholders. However, when scheduling room service for 1:00pm, nobody showed up until after 2:30pm which was after we returned to our room. There is no point in letting us schedule a time if you are not going to be reasonably punctual.

The cleaning staff on multiple floors repeatedly leave their carts and supplies blocking the hallways making it difficult to pass without brushing against dirty equipment.

I also observed house keeping taking fresh towels to a guest. The problem is that she had the towels pressed flat against her uniform and while in the elevator had her face buried in the towel. Also, she was not wearing a face mask. I am also certain she does not change her uniform between cleaning so these were now dirty towels before the guest received them.

In addition, towels and trash were taken care of. Linens were not replaced. This is in addition to hairs found on the linens on our first day from a previous guest - absolutely disgusting. Upon receiving fresh towels, the house keeper had the dirty rag used to wipe down areas in contact with the new "clean" towels.

From my past experience, Hampton Inn's in rural areas are typically immaculate in how clean they are kept (at least prior to 2020). This is my 2nd stay at a Hampton in a large metropolitan area. This and my prior stay have been a huge disappointment. This will be our last stay at a Hampton Inn. These hotel chains need to get their act together. Covid has enabled these businesses to sacrifice quality in the name of cleanliness and efficiency, however - if you lay off all your housekeeping staff, how do you possibly have the resources to not only maintain the normal standard of cleanliness, but also insure rooms are disinfected and sanitized?

Again - this is our last stay at a Hampton Inn. Hopefully we can find another Hilton brand with a better standard for quality and...

Hampton Inn on 52nd st in Tempe is Horrible Horrible Horrible!!!My wife and I had a cancellation on our flight back home coming from Mexico. Our connecting flight was here in Phoenix,AZ where we were forced to stay the night due to there being no other flights out. American Airlines gave us a voucher for Hampton Inn on 1550 S 52nd street in Tempe, AZ. We were checked in around 11pm. The front desk rep offered us a late check out and shuttle pick up at 530pm as she stated they were not busy and understood our flight wasn’t until 730pm the next day. The next day we had 3 cleaning people bang on our door that morning. Then a phone call from the sales manager stating we had to leave. I explained to her the situation and that their employee offered us a late checkout of 530pm. She basically said she didn’t care and that we had to leave so that their employees could clean the room so that they could leave for their holiday party or we had to pay a $60 fee to stay longer. Why are we being told by one rep we were ok and wanted to accommodate us and another rep saying we are not and had to pay or go. Where is the empathy of a cancelled flight beyond our control and rebooking flight not until 730pm that next evening. There was none! I spoke with the GM he basically stated the same thing showing now compassion for the situation and error on his staffs part for saying we could stay. I DO NOT recommend staying at this hotel. Great Customer service should always be a part of your experience and this place showed none! I’m currently adding this last piece as I sit at the airport. I spoke with another couple who were on our flight and they stayed at the Home 2 Suites. They said they were allowed to stay in they room until 6pm and they aren’t even a Hilton Honers members let alone Gold Members like I am. This is truly a disgrace and I hope people who read this choose to spend there money at other hotels rather than that Hampton...

Following a long drive from San Diego, my family and I were eagerly anticipating our stay in Tempe, AZ. However, upon arrival, we encountered an unfortunate lodging situation with the hotel we had booked at because the room was extremely filthy, and no it was not a Hilton (that’s what happens when your spouse without Hilton Honors books trip, lol jk ). In search of last-minute accommodations, we were fortunate to secure a room at the Hampton Inn, thanks to my Hilton Honors membership, despite it being past midnight.

Initially, the room assigned to us felt cramped for our needs. Upon expressing our concern, Patrick at the front desk was incredibly accommodating, offering a solution which involved moving us to a more spacious room the following day. His assistance was further exemplified when without hesitation he provided milk for my children after realizing we had left ours behind at our previous hotel. Patrick’s actions went above and beyond, ensuring our comfort and satisfaction.

Similarly, April played a crucial role in facilitating the room transfer. She ensured our new accommodation was prepared and cleaned immediately following the departure of the previous guests. The housekeeping team also deserves commendation for their flexibility and efficiency during our transition between rooms.

The exemplary service provided by Patrick and April, along with the support from the cleaning staff, significantly enhanced our experience. Their dedication and hard work certainly merit recognition from management. It is not often that I am willing to leave a 5-star review, let alone a detailed comment, but the exceptional service we received warrants this acknowledgment.

Thank you,...