Best Buy — Local services in Tempe

Edit - I reached out to Best Buy and they didn’t do anything for me.

On June 20, 2024, I purchased a refurbished MacBook, specifically an M1 Pro model, from Best Buy’s online store for $1,000. After consulting with a representative in-store, I was excited to finally upgrade from an M1 Air.. However, upon receiving the MacBook around 6 PM on July 29, 2024, I discovered several issues: Packaging and Condition: The MacBook was inadequately packaged with only a piece of cardboard and a plastic sleeve for protection. Notably, the device was excessively hot upon arrival and was found running inside the plastic sleeve without proper ventilation for five days. Running for this long can cause major damage whether it shows up within a week or a year. What I do now is the product that shipped to me was not treated like a thousand dollar laptop.

The MacBook did not include the proprietary MagSafe charger, instead coming with an Android USB-C charger and a small, seemingly 20-watt charger.

At this point I was frustrated and it made more sense just to pay full price for a macbook because of just how poorly Geek Squad and Best Buy alone treated this product I spent a thousand dollars on. When I attempted to return the laptop at this Best Buy store, I was informed that a refund could not be processed due to a serial number mismatch. It is not my fault Best Buy typed the wrong Serial number into the system and now I cant get an in store refund which is against their own policy. The store manager was uncooperative and refused to provide documentation of our InterAction. I was told to call corporate and there was nothing he could do for me

I then took this laptop to Camelback Best Buy. They reviewed the laptop and it even told me the board was burnt out since the WIFI card was not working. They quickly refunded me and made sure I would use those credits in store. I will never shop at this best buy again, even though it is right next to me. If it wasn't for the camelback best buy I probably wouldn't of shopped at best buy ever again.

I am contemplating of taking legal action as well as I had a receipt and the manager not following the store...

I recently had a rather unfortunate visit to Best Buy, which has left a sour taste in my mouth. My intention was to purchase multiple electronic devices, but the experience was marred right from the start when every item I picked set off the theft alarm, drawing unnecessary and unwanted attention towards me. This situation was embarrassing, to say the least, and the lack of immediate assistance to rectify the false alarms only added to the discomfort.

Seeking help from the staff did not improve matters. I approached an employee with a question, hoping for a swift and helpful response. Instead, I was told they would fetch someone from the appropriate department. This promise turned into a 15-minute wait, ending with the realization that I had been forgotten. Such neglect is not what one expects when visiting a store with the reputation of Best Buy.

Moreover, the interaction with the staff was far from welcoming. One employee gave me a particularly unwarranted look of disdain, compelling me to initiate any form of communication. Their approach, or lack thereof, made me feel more like an intruder than a valued customer. Observing three employees attending to a single customer while another two were absorbed in their conversation, blatantly ignoring my presence, was disheartening. It seemed as though my willingness to spend on a high-ticket item like a brand new, expensive tablet was of no consequence to them.

I am not one to demand excessive attention, but a basic level of service and courtesy is expected, especially when one is prepared to make a significant purchase. The overall lack of professionalism and customer service at this particular Best Buy location has convinced me to take my business elsewhere. While I understand that my experience may not reflect every Best Buy store, it's disheartening to see such a lapse in customer service standards where it matters most. This experience has not only cost Best Buy a sale but also a customer's trust and...

Would mark ZERO if possible.

Went into the Tempe marketplace Best Buy on 5/27 to check out the Memorial day sales on Keyboards. As I was walking through the store I came across a Logitech endcap with a keyboard on sale that caught my eye. This keyboard was well stocked up under a price tag of $44.95, so I grabbed one and headed straight for the front check out.

When I approached the cashier, she scanned my item and to my shock it was nearly three times as much as the price tag on the floor. When I asked about what could be done since they clearly failed to stock their items in the right locations, instead of getting a manager to assist, she said to go back to the computers department and wait at the registers there for someone to help me.

As I waited in the back of the store by the registers in the computer department, a Dell computer rep walked over and asked if I had any questions about the keyboard I had in my hand. After I told him I wanted to purchase this but the price was incorrectly posted under where it was stocked, he asked to go see where this was and didn't offer any solutions to the problem. Instead of grabbing a manager, he just said "You'll need to find a manager if you want to talk about the price issue." Then followed up with "I'm not a Best Buy employee."

SO then I walked up to a Best Buy employee to talk about this. This employee ALSO hit me with "You'll need to find a manager about this issue." Then sort of shrugged at me, with no actual solutions.

This whole experience was incredibly frustrating and I put the keyboard back and walked off. It doesn't seem right to me that an entire stock of a product would be placed under the wrong price without them honoring that said sticker price. How frustrating it is to think every time I want to know the price of something I'll have to scan every item in best buy to make sure their employee's placed it in the correct spot. 0/10 experience. I guess I'll be buying my keyboard...