Home2 Suites by Hilton Temple — Hotel in Temple

Being in the Home2 Suites – Temple has been a very horrible experience! I am booked from 5/20-5/24. As soon as I entered the hotel room it has this repugnant stench and stained carpets. The kitchen faucet is loose, the dish racks are dirty, dusty and oily. I can’t even walk in the room bare-footed, every time I do I notice that my feet are black. I first noticed this when I entered the shower, all the blackness was running under my feet. The soap dispenser in the restroom is loose and coming off the drywall and the shampoo dispenser is broken and does not dispense soap. The toilet gets stuck in the tank. I literally must take the top off, jiggle the toilet pump for it to work and put the top back on every time I use the toilet. The ceiling of the bathroom’s paint is peeling off due to moisture. The pocket door in the restroom is hard to close, locks are inoperable and the handles on both sides are very loose. There is a random oval table that is being stored in the closet that does not even fit in the room. The blinds are out of track and very dirty. There is a vent that makes a hissing sound non-stop making it hard to sleep. When I went to the front desk the next day Tuesday May 21st, 2024, to get my room switched out, the lady with tattoos and piercings was not being very helpful or empathetic. She looked very bothered and annoyed. She let me know that they were fully booked, I understand that. She stated that maintenance would be in my room the next day to fix the issues and get the room in order. As of Thursday May 23rd, 2024, no one from maintenance has been in my room. Housekeeping has been in my room, and I know they know my dispensers are broken. They failed to replace the broken dispensers. They are “working” on the door that’s by my room, and they left it without a doorhandle/lock for hours. Compromising the safety of the guests. There was one night when the upstairs guests were being unruly, I attempted to call the front desk to let them know about the issue, no one picked up the phone. I went up to the front desk to talk someone in person and no one was up there. I stood by the front desk and called the hotel from my cellphone, and I just heard the phones ring and ring. This hotel has been nothing short of a subpar hotel experience from the room to the employees and the amenities. All of it has been very disgusting experience.

I am writing this in hopes to get a response from the general manager of this location. If I do not receive a response to rectify the issue, I will be contacting the district manager to...

Where do I start? That’s really a question. My family and I stayed at Home2/Motel for our family Christmas weekend with family nearby. We had 3 rooms among us. My room was the worst, room 402. For starters I/we didn’t receive our Hilton Honor gift bags, which was on the floor lined up along the wall. With everything going on I forgot to even ask (did I really want it, being they were on the floor🤦🏾‍♀️). That should have been my sign this trip was heading down a hill and it was going fast. As we’re checking in we are told the phone lines are down at the hotel (unsafe). I had been trying to call before our arrival. I get to my room rushing because the COWBOYS are playing. The volume don’t work. I then go to the bedroom TV, this TV don’t work at all. Remember the phone lines are down so I have to go back down. The lady at the front desk act surprised (you knew), so she return to my room with me. At this time she call her supervisor and was told to tell me they’re in the middle of switching WiFi….the insult was load. I had other family members at the same hotel/motel on the same floor. My brother informed me that his TV is working just fine, then my sister tell me her TV’s are working just fine (see the insult)…. The blinds in the bedroom are unable to be open because the string is broken laying on the floor. Ok, do the next best thing make a drink….the ice machine on the 4th floor didn’t work nor did the one on the 3rd floor. We had to go to the 2nd floor for ice. Ok, getting ready to take a shower (I can’t make this up) the water is cold and it’s 30-40degrees outside. The dishwasher was not mounted properly, it stuck out away from the counter. At this point we go to my family members home that live local. This was a very uncomfortable stay. Not at any point was I offered another room. The next morning my daughter get a breakfast muffin and it’s mold all over it😡 she then make 4 to 5 more attempts to get a breakfast muffin and they all had mole. The sausages were overcooked (dry). To my fellow hotel guests please stop overlooking bad service at your hotels. We work to hard and pay good money to stay at these hotels to receive this type of service. I personally refuse to believe this all happened during my stay. I truly believe others have overlooked just got angry and sworn just to never go back, that’s not good enough start calling CORPORATE and hold them...

⭐️⭐️⭐️⭐️ (4/5 stars) but giving 5! Home2 Suites – Temple, TX

I stayed at this location from Saturday night to Monday morning, and my experience was a mix of real frustration and genuine gratitude.

On Sunday morning 8/31/2025, the elevator went out for the first time. It wasn’t a big issue at that point since I didn’t need to go anywhere. Unfortunately, on Monday morning, 09/01/2025, the elevator went out again, and this time it was a serious concern because I suffered a neck injury some time back and was staying on the 4th floor. Carrying my luggage down the stairs wasn’t an option, since my movements and lifting capabilities are very limited and I immediately started worrying about how I’d be able to check out safely with an 8+ hour drive ahead of me.

When I first went to the front desk to ask for help, the response I received felt standoffish and off-putting. The demeanor wasn’t friendly or reassuring and instead I was told, “I don’t know who’s going to help you” and that the manager was on a call with no idea when they’d be available. That left me feeling dismissed and uncertain, especially since I didn’t know when (or if) the elevator would be fixed in time for check out. In situations like this, staff really should be trained to respond with more empathy and clearer steps. Guests need to feel that the hotel has a plan for emergencies, not left wondering what will happen.

Thankfully, Cherrelle (I believe she pronounced it like Cheryl) and Will completely turned the experience around! Cherrelle was understanding, reassuring, and quick to act. Will went above and beyond by carrying my bags down from the 4th floor without hesitation. Their kindness, professionalism, and willingness to step in made a stressful situation much easier, and I’m truly grateful for both of them.

While the elevator issues were unfortunate, and my initial interaction at the desk left me uneasy, I left feeling very appreciative of Cherrelle and Will’s help. They went above and beyond, and I hope management recognizes them for the excellent way they represented the hotel. At the same time, I also hope staff training is improved so that future guests don’t experience the same uncertainty I did at the beginning of...