Buffalo Wild Wings — Restaurant in Temple

Okay people... this'll be a lengthy one 🤣. You've been warned. We entered and were immediately assisted by the hostess. She asked us if we wanted to sit on the "scan and order side" or the "menu side", or words to that effect. We told her it didn't matter BECAUSE in our heads, the "scan and order" side is what we experienced in the earlier stages of "life after the pandemic". Boyyy were we ever so wrong. We had no issues with scanning for the menu and ordering from the app. 🤣🤣 Actually, that's a lie. Neither of us wanted to order because that meant [you] had to pay. We were being super cheap and agreed to just Zelle or Cashapp the money 🤣🤣. That took us about 10 minutes. In that time no one had taken our drink order so we figured it had to all be done via the digital order. We ordered soon thereafter. My niece and son, already picking up on a flawed concept, wanted to move. I convinced them to stay and ride out this new way of dining (for BWs at least). I took a photo of the order to timestamp it - 7:09pm. I took pictures of the food at/around 7:22. Our drinks didn't come out until our food came out... almost 20. The hostess is the one that brought our food and drinks to us. We caught up with the hostess again and asked her if she was our server. She said no and explained that one of the other servers was supposed to pick up the table. Interesting. We move on. We quickly came to a point in which my son's drink was empty. It sat for over 8 minutes. I was able to get the hostess again and questioned if there was a Front-of-the-House (FOH) and Back-of-the-House (BOH) Mgr. She said yes but the FOH had been in the back the whole time. I asked if he/she was expo'ing and she said yes. Never coming out to check on the FOH. After watching time pass and still no refill, I asked for a manager. A key hourly came to our table, no MGR. I explained what I saw as an issue. She rebutted with the fact that it was a new concept and that the servers were unaware. 😲😒😲🤨😲😒😲 Soooo... you're telling me that you all rolled out a new concept without a pre-shift meeting nor training session?!??! I responded "Okay... let's go with that reason but how do you explain the service AFTER you told the servers about the concept BECAUSE YOU SAID that once you saw that our drinks were never delivered YOU HAD the hostess tell all of the servers about the concept?" First off... wrong answer. The hostess has no authority over the servers, one of the MGRs should've stopped the group, as a whole, and updated them. She had no explanation other than to discount the ticket. I told her we didn't want our ticket discounted but we're more curious to know whether or not the hostess would receive the pay she so rightfully deserved. The restaurant and its bold new concept are actually using the hostess as a server as well but she's on the clock as a hostess. She responded by telling us that the hostess should know to "close out" the check. In what world does a hostess know to close out a check? She's not a server and I would think that the systems are set up so that no one could tamper with tables UNLESS you are a server. I then asked her, "What about refills and other rendered service? What about tips? What about taxes...W2s? No server in their right mind would voluntarily close out a check because it counts against the earnings/tips. Did you guys honestly think this through?" To give an idea of the concept, it's almost like going into McDonald's and using the kiosk to order your food and drinks. However, unlike McDonald's there's no one calling out your ticket order nor is there a self-serve drink station. I'm not sure why they went with this new concept but here's a FREE suggestion. Assign one server a shift to all of the tables. Leave your paid hostess as a hostess. If it's a "tip free"environment you are attempting to introduce, then put a self-serve station on that side. No?? Then get rid of the concept and go back to the conventional dining experience and work on making that better- yes??...

I would like to start off by thanking all the bartenders for their kind and professional service over the past couple years at this location. I had a frustrating experience on Friday 19 July at this Buffalo wild wings location.. but now come to think about it, I'm very thankful the circumstance wasn't far worse. On Tuesday 16 July a man named Marco according to the patron named Ivan. Ivan also thought I was that person until he got a closer look and realized my name is not Marco I would like to thank Ivan for telling the staff that I was not Marco....So Marco was partying it up and ran a tab of 102.00 and skipped out on it. I walked in on Friday 19 July and it was implemented to me that I was that person, according to BWW management . I can assure you it was not me, the last time I was there was Wednesday 29 May prior to Friday 19 July and I've also pulled up my GPS tracker of where I have been for the past month and if it comes down to it I can prove it in court. So I called Temple PD so that my innocence can be resolved. The officer said he looked very similar to me and even had a similar ball cap. But they couldn't distinguish the letters on the ball cap, I'm pretty sure I'm not the only one that has a black and white ball cap and I'm quite positive My "doppelganger" does not work for the company I'm associated with. Now it resulted in my ban from the premises of Buffalo wild wings . So to Marco you have a tab of $102 .00 @ Buffalo wild wings. So here is the frightening part, what if this individual would have done something worse? My heart goes out to innocent people who have been wrongfully accused and who have had to endure the hardship of proving your innocence , my incident was minor but it sure is frustrating and frightening.In closing, I'm not sure how much footage these people saw. I can pretty much bet a paycheck this individual was there for over an hour and the bar is the best footage they have of him? Are you telling me with all that alcohol he did not go to the restroom?! Do they have cameras towards the parking lot is there no footage of him going out to his vehicle ? The human observation of video footage is not 100 accurate it was done with laziness and shear incompetence. In the hands of a trained person the video camera can redeem an innocent, and it can also condemn the guilty.but in the hands of an ignorant and incompetent person the video camera could condemn an innocent. A lot of establishments register your debit or credit card before you have a good time, maybe you managerial types of BWW should think about this before you go accusing another...

Had a terrible experience at this new location in Temple. It would be really hard to overstate my pure disappointment. Prices for alcoholic beverages are impossible to find, $4 for a side of fries, intentionally nondescript descriptions of wing basket sizes: small, medium, large. I assume they're talking about dry weight of the wings but that's not on the menu either.

The icing on the cake was when our group of 6 sat down and were interested in appetizers. We asked our waitress what was available for the $4 happy hour appetizers and she listed off some items that sounded decent. She mentioned fries in this $4 HH list so we asked her for them. She quickly backtracks and mentions that the bacon cheddar fries are not featured in the $4 appetizer list but there's an alternative. She mentions it's some potato chip thing and we tell her that particular $4 happy hour app is fine. Sure enough, 15 minutes later, bacon cheddar fries are brought to our table and we help ourselves. But when it's time to pay, all of a sudden its a $5 side of fries with $1.60 for bacon and $1.60 for cheese. More than $4.. So we gently ask about them and our waitress listens and goes to speak to the bar manager, Seth. She comes back and relays that because we ate them there's nothing they can do. Don't get me wrong, it really wasn't that pricey of a mix-up. We spend an extra $3.20 at wingstop all the time. But the blatant disregard for our concern had our attention/curiosity. So we ask to visit with Seth. In a sudden turn of events, the bar manager can actually do something about our bill and he offers to take off the bacon and cheese so the $4 appetizer we ordered is no longer $9 but more like $5 something. We ended up paying it anyway. It just wasn't worth our time and apparently we weren't worth their time either. All we were really looking for was some consideration, common sense, and professionalism but that wasn't on the...