West Point Motel — Hotel in Town of Highlands

During a once in a lifetime storm that hit Highland Falls in Aug we had 2 rooms booked the night before R-Day at USMAPS. Unable to get to the town due to the flooding it took numerous phone calls with the hotel to get them to agree on a 2 room credit. This was not an easy task, despite the town being flooded and all roads blocked they said sorry we are open and it’s our policy when you cancel day of not to reimburse. So we agreed to take the two room credit. Our first credit was able to be used. It took two phone calls to arrange but nevertheless they agreed to honor one credit. When I attempted to use the next credit they said it was lost. All room credits need to be used in same year (2023). So they received $180 we couldn’t use originally because a flooding disaster and provided no service in return. This is a case of a business who knows despite what they do it won’t matter because of the proximity to a University/tourist attraction like West Point. They don’t care about customer service, or updating the hotel etc, they will get the tourists and the families who visit students money regardless. Throughout my communication they have been rude and spoke with a tone that was not professional. Again they can do this because they know all rooms will continue to be booked. So I know this review won’t have an impact on the hotel but I firmly believe you get what you give. Sooner or later the hotel management will get a return on all the negativity...

During a once in a lifetime storm that hit Highland Falls in Aug we had 2 rooms booked the night before R-Day at USMAPS. Unable to get to the town due to the flooding it took numerous phone calls with the hotel to get them to agree on a 2 room credit. This was not an easy task, despite the town being flooded and all roads blocked they said sorry we are open and it’s our policy when you cancel day of not to reimburse.|So we agreed to take the two room credit.|Our first credit was able to be used. It took two phone calls to arrange but nevertheless they agreed to honor one credit. When I attempted to use the next credit they said it was lost. All room credits need to be used in same year (2023). So they received $180 we couldn’t use originally because a flooding disaster and provided no service in return.|This is a case of a business who knows despite what they do it won’t matter because of the proximity to a University/tourist attraction like West Point. They don’t care about customer service, or updating the hotel etc, they will get the tourists and the families who visit students money regardless.|Throughout my communication they have been rude and spoke with a tone that was not professional. Again they can do this because they know all rooms will continue to be booked. So I know this review won’t have an impact on the hotel but I firmly believe you get what you give. Sooner or later the hotel management will get a return on all the negativity...

Bottom line: This motel was convenient, comfortable, and affordable. ||Do not stay at this motel with the expectation that you might have for a large hotel chain. That being said, my experience here was a good one. The room was comfortable. I stayed in a room with two queen sized beds. The bed linens were clean and there were four pillows for each bed. The room contained a small desk, a bureau, a nightstand, a small refrigerator, and an armchair. ||The bathroom was divided into two distinct sections. The toilet and shower were enclosed for privacy while the sink was located in an open are at one end of the room. The bathroom was recently renovated, and the towels were clean and plentiful. Soap and shampoo were provided.||The room included a decent-sized tv with a limited number of channels. Wi-Fi was also provided. The Wi-Fi was rather weak throughout the majority of the room. These were the biggest disappointments from my stay, but since my time in the room was limited to mostly sleeping, I am not really complaining.||The motel is convenient to the town of Highland Falls and to the United States Military Academy at West Point. A small continental breakfast was offered, but I did not take advantage of it. There is also a centrally located room that contains an icemaker and a microwave. ||I will definitely consider staying here in the future. It was...