Walgreens — Local services in Town of Highlands

I recently went to this place to get a COVID-19 test. I set the appointment the night before. I arrived at the appointment time and I was met with rude pharmacy staff that claimed that I didn’t have an appointment “written down” on their list and that they couldn’t confirm my appointment via computer because their system was downloading new software. I showed the staff my email appointment confirmation as well as the confirmation #, but that still didn’t matter. They told me to call later or come back later and maybe something could be done. They actually chastised me for waiting until the night before to set an appointment. Anyway in closing they finally told me that they would not honor my appointment and I ended up setting a last minute appointment with the CVS in stony point where I was both treated like a patient and a client. In these trying times this place (in my experience) is devoid of compassion and professionalism and if they shut down I would lose any sleep over it. Go to CVS if you...

Went in to drop off a package for fedex, I was greeted by a young male associate who was very helpful but was limited in his access to the fedex software I believe. He went to get assistance from two female employees who seemed to be in a separate location maybe the office, but you could hear them talking, neither one of them came out of the office to assist the young man or speak to me directly. They seemed to find every possible reason to not come out and assist him and kept sending him out of the office to relay messages to me when I could clearly hear everything they said. They were rude to him and rude to me for not coming and being of help in this situation, and they did not seem to want to find a solution for my package drop off. This is my local Walgreens and I refuse to go there again because of the poor staff. Put in a complaint with Walgreens directly because of how...

Pharmacy needs some attention from Corporate. Perhaps they shouldn't have dropped all of the Rite Aid pharmacists, who knew this town by name and greeted us with smiles. This new Walgreens pharmacy team needs some help in getting up to speed. Service, dependability, accuracy and speed are non-existent. No smiles, no knowledge of our health history or concerns, no peripheral conversations...and they don't have the prescriptions on time. I went two days without a prescription, because one of the pharmacists told me they had the drug, but needed to bottle it, and asked me if I could leave and come back later. I came back later (two days later) and was told the same thing by a different pharmacist. I still had to wait twenty to thirty minutes for them to bottle my order. Absolutely sub-par performance, Walgreens. Please give this pharmacy...