Microtel Inn & Suites by Wyndham Seneca Falls — Hotel in Town of Seneca Falls

When we arrived, there was a truck completely blocking the sidewalk ramp, making it very difficult to bring in & out a luggage rack. Which sat there for several hours, with employees who never seemed to even acknowledge, as I saw them sitting right next to it to smoke multiple times. That was the least of the issues, though. Easily the worst facility I've stayed at in years. No mini-fridge in the rooms, but they made up for it by having an out of order ice machine on the 2nd floor where our room was & a barely working ice machine on the first. (You got a combination of ice cubes & slushy mush) The beds are horrible. I woke up with more back pain than I'd had in years. Pillows were terrible, with just 3 on the bed. Limited outlets, with accessible outlets only on 1 side of the bed. The thermostat didn't seem to work properly, as the room was unbearably hot during the night. But if you dropped it 1 degree, it was too cold while the AC ran. However, when the AC cycled off, it was hot as hell again. The molding was pulling away from the wall in the room, there were whiskers stuck to the bottom of the sink & the toilet was barely off the ground, They advertised breakfast, yet had nothing out to offer. I didn't even bother with the coffee, as I'm sure if there even was any, it would've been terrible. No one ever seemed to be at the front desk aund the printer was out of toner, so it couldn't be used either. We just wanted a spot to sleep for a night, which was close to the venue that brought us there. We didn't care about or expect a room with all kinds of extra amenities. Yet, they failed in that regard miserably. I will never go...

Worse hotel i ever stayed at,asked for a double bed room and was told they had some get there and they only had suites at a higher price.Took the suite and it was horrible shower water was cold bathroom was small room was definitely not the average $210 suite.Feel they wanted to sell the suite rooms so only made those available. Then upon checkout was told the $75 hold would be released immediately and here I am calling every day for a week straight trying to see why my $75 hold isn't released to my credit card.Called and spoke to the manager on 5/16 and was told I would get a call back after she spoke to someone to see why the transaction is still pending.Never recieved I call back like I was told and when I called at 11:30am on 5/17 was told the supervisor or manager is off for the weekend very unprofessional. And after showing my frustration for lack of respect and poor work ethic I was hung up on by the front desk clerk.Called back and he said it was a mistake,but if i was booking 5brooms I am sure there wouldn't of been a mistaken hang up.And as I am messaging this is have placed on hold and it's been 15mins and I am sure either it's gonna hang up or he will keep me on hold longer hoping I hang up.I will never stay at this motel again I would never recommend this place to anyone I would rather sleep in my vehicle if I ever have to stay in this place again.Worst experience of a hotel I ever...

We went for a nice weekend getaway and to see some of the wineries in the area. The customer service overall was HORRIBLE. I would give it 0 stars if it was an option. The checkin clerk was not friendly. When we first attempted to checkin the room was not ready and ended up being over 3 hours late of the scheduled check-in time. When we finally checked in and got our room keys the room still wasn’t ready as room service was still in the room cleaning it. Not a good look… The rooms were outdated but decently clean - no problems with any of this. During checkout we asked about a possible refund for the hour wait we had (which was already 2 hours past checkin). The front desk clerk rudely said that checkin starts at 3pm but they have until 3am to get the room ready. What kind of answer is this? With that logic, if checkout is at 11am, then do we have until 11pm to turn everything in and leave? Such appallingly bad customer service. Not even an apology was given for the room being ready hours late. The clerk also mentioned that they are understaffed because of COVID but how is this the paying customers fault?? Maybe other Microtel Inns are run better, but the experience we had at the one in Seneca Falls leaves a lot more to be desired. I suggest people look elsewhere and give this one...