Verizon — Local services in Town of Seneca Falls

I visited the relatively new store this morning, somewhere between 11am and noon. The building is very recently built, and reflects that status. It appeared clean, intact, and well kept. It is a large building, with plenty of open space, lots of windows, and well-lit. Which brings me to my biggest criticism...

Despite all the space, the quantity of product was incredibly lacking. The displays were very minimal, accessories very limited, and even the devices that could be demo'd were few in number. There was no sign of one of the new Pixel phones, and while I understand stock is limited so early in a new product launch, I would fully expect there to at least be something on display to tinker with before I go and order one to be delivered. The phones were limited pretty much to one from each of the major manufacturers, with an exception in having a different "trim" for a few of the variants (i.e. the iphone 7 and 7+).From what I saw, there was no offering at all in any of the Windows phones, and nothing in the non-smartphone category, or Blackberry, etc.

Aside from the phones, the tablets were almost non-existent. There was a single representative from the apple iPad family, and one each of the 8" and 10" versions of Verizon's Ellipsis model. Based on the way the displays were set-up, I would expect this was the intention, since there were no areas that seemed to be designated for stock of any other models (i.e. an empty area, or a coming soon sign, or a label sans a device, etc). To put it in perspective, there were more desks set up for salespeople than there were display pods for devices. An odd thing considering the other main criticism I have...

The service, or lack thereof. When I went into the store this morning, there were 4 salespeople that I could see. There were also 4 other sets of customers, each at one of the various desks. There were decent chunks of time where the salesperson was not even sitting with or talking to the customers, but given that I was not in on whatever the reason for their visit might be, I would not necessarily fault that. I don't mind waiting my turn, but in the 15-20 minutes of time I spent wandering around the store I was never greeted in any way by any of the employees. Nothing so little as a "Hello" or even "I will be with you as soon as I can." Not acknowledging a customer is one of the biggest customer service no-nos, and I say so from more experience on that end than I would rather admit.

The store has been open since September as far as I understand it, so it is difficult to chalk my experience up to a newly opened venue, and given that Cellular Sales is one of the largest Verizon retailers in the country, there really isn't much excuse.

The service may be a fluke, it is hard to say. I might be willing to give it a second chance except that the product offerings were so abysmal that there is really no reason. There are plenty of other retailers, including actual Verizon owned stores nearby that there is no reason to bother returning here as far as I am personally concerned. It would seem to be a poor execution by management in this case, at which level I do not know.

Stock, display, and under-trained staff will be enough for me to decide to go elsewhere for my new...

Very displeased with the service my girlfriend and I received from Jeremy Northrop. Went in to upgrade my phone and get rid of the hotspot feature on the phones since we dont use it for a cheaper bill. Was told we can add on a tablet for $1. We were guaranteed this tablet would have features on it that we wanted (such as smart view) which it did not. The tablet was added to a contract which he never mentioned would happen increasing the bill $30. Went into the store to discuss inflated bill and tablet not having the features we were guaranteed. Spoke to another person ( I unfortunately can not recall his name but he was very helpful, thanks) while there who was helpful in explaining the fees. He then called Jeremy over to discuss the tablet. Mr. Northrop was rather negative in his dealings with us offering no solution. He told us since we were 1 day over the two week grace period (in his words "which is more than enough time to check product over." Frankly I feel being told that after trying to explain I have a very busy schedule and many responsibilities that take up most of free time is poor customer service, he could have at least pretended to care about his customers.) there wasn't much he could do. He told us he would call corporate and see guaranteeing us ,once again, that he would call one of us back with an answer. This occurred weeks ago and still waiting on a response. End result went in to lower bill came out paying more. Can assure I won't be continuing service with...

New Store with new employees, lets hope they get better! They are probably are competent at the routine requests, but I stopped in with a simple question - "can I add a MiFi unit I already own to my plan for a short term?" After 10 minutes of fumbling, the answer was "Yes - $10 per month and take it off my plan whenever I wish" - I said go ahead, and 5 more minutes of fumbling later, it was going to be $20 per month and a $40 activation fee, I told them no, thanks and left, then I got the emails from Verizon that included a new contract and order confirmation. 45 minutes on the line with Verizon later I was able to find a customer service rep that would allow me to use my 30 day right-to-recision period to cancel the clerks mistake. THEN - this store called me and said I could do a pre-pay plan, so I went back and they fumbled around for a good half hour, and when we got all done, they said the device was set up, but being pre-pay, I'd have to go to Wal-Mart to buy the data. Again, I called Verizon and they were able to reverse everything this store had done and fix me up with a simple solution to activate my MiFi for the few times a year I need it but don't want it on my plan every month. My overall impression of the store was that the had very young employees everywhere that probably, just by virtue of their age, know the devices and that got them hired, but somewhere there needs to be an...