The Winwood Condos — Hotel in Town of Windham

The Windwood Inn was a somewhat pleasant experience. The Hotel was located in town which was convenient for some restaurants and small things to such as shopping. The Windwood Inn is NOT located on Wyndham Mountain as some of the websites have described it. However, it is only a 2-3 Minute drive which isn't such a big deal. I will break my review into Room, Service, Dining, and Miscellaneous.

Room: The Queen Size room that I was originally put into was clean, with minor dirt and dust on the walls. It came with a 23-30" flat screen tv on the wall and a small bathroom. It also had a porch deck to sit down and relax (Maybe in the Spring, Fall or Summer) The King Size room that I was then put into due to having 2 other individuals with me was a lot nicer. It came with a Couch that was a pull out, 1 flat screen tv in each room, and the same size bathroom I had in the Queen Room. The room was very clean, however the shower curtains had mold on them. The Thermostat was on point until it went haywire and kept getting hotter and hotter - Which I balanced the temperature with the AC Unit! Overall: Decent

Service: When first arriving during the noon time I asked if I could upgrade to a bigger room due to having more than one person with me and didn't think it be a big issue - At first, it wasn't. The lady told me it was no problem and that I could come back later to check in. Later that day (5:00), I checked in walked into my room - it was the wrong room. After being exhausted from snowboarding, I was very disappointed in their lack of commitment. I called the front desk 5x until finally someone answered. The lady gave me the run around about how that's impossible and that she called the lady from earlier who said she said no such thing. Listen, I don't like liars. I am in the business of Sales and Customer Service - I don't appreciate someone in which I AM THE CUSTOMER a liar. I had to call back another 5-7x to finally get an answer if they could move me. The manager which is an elderly lady with black hair (butchy looking) was very aggressive and mean to me. I am not 15 years old, I am a grown adult - do your job and respect your customers. The other desk people minus the 2 incompetent ones were very pleasant. Overall: Mediocre

Dining: The Mexican Restaurant that was attached to the Windwood Inn was quite impressive. You did have some locals that hugged around the bar, but they were all respectful and very nice. The waitress was very accommodating and attentive. She left the water pitcher with us instead of going back and forth and also came around very often to make sure we didn't need anything else. The wings as appetizers were very well cooked and delicious. I would do them again, no questions asked. As for the entrees, all delicious. I recommend the steak fajitas which were cooked medium rare as asked.

Miscellaneous: I'll keep this section short and simple. Wyndham Mountain was a great place to ski and snowboard. The patrol checked up on us regularly when we fell to make sure were okay (First time in 10 years). The staff were all nice and knew what they were talking about. The Diner by Windwood Inn wasn't a great experience. They do not take credit card and I had to drive to a gas station to take out money. The heavy set guy running the place was a meatball. The food was mediocre. My brother had to send back his egg sandwich because they didn't know what over-easy meant. My scrambled eggs with cheese was burnt and the toast tasted like cardboard. My girlfriend didn't like her eggs as well. The food was pricey for something in which it wasn't. I don't mind paying higher prices for food - just cook it the right way!

In the end, we still had a great time! I make the best of things until I get back home to settle down in my cozy bed and write a full review. Hope this helps...

We arrived at Winwood Inn on 7/6/19 at 3pm. We were told that our room was not ready because they had a wedding the night before whose guests overstayed past check out. As we were there for a wedding ourselves and needed to get ready for 4pm, we were very concerned about the lack of available rooms. The lobby was full of people waiting for a room. The front desk staff said it would be "quite a while before a room was available" and that I should talk to a manager because she had been there since 7am and was tired. We spoke with a manager who said she could have a room ready in 10 minutes. While we were waiting, we heard staff offer another couple the option to shower and change in a room that hadn't been cleaned yet (disgusting, they declined). When I returned to the front desk 10 minutes later, I was again told that the receptionist had been there since 7am, was tired, and feels that the hotel should not accommodate back to back weddings. She had no recollection of our previous conversation, so after giving her my info again, I was finally given a room key.

To get to our room, we had to climb a dark, dirty staircase with filthy carpet. When we arrived in room 301, which was dated and musty, I pulled back the bed sheets to find that the box spring cover was covered in what looked like dried blood. We immediately left the room and returned to the front desk where we yet again heard about the grueling hotel schedule for staff. I demanded a refund, as I suspect the hotel had bed bugs. The receptionist said, "Oh, but we were just exterminated." At that point, several people began demanding refunds. The manager asked me to text her the attached photo and said it wasn't bed bugs. Regardless, it's disgusting and I would never sleep in that bed or in that hotel.

Many of the wedding guests ended up getting washing and dressing in the bathroom of the attached restaurant. While this was going on, the receptionist came in to the bathroom to tell us she was finally off shift and that we should enjoy the wedding and not worry about writing a review for the hotel because they had a clean inspection from their exterminator.

So that's our experience. Lodge at your own risk...

I had a horrible experience here. We were so excited for this trip, and all the pictures of the hotel looked so nice, the room that my family and friends got was a presidential suite. A two bedroom room with two bathrooms, a kitchen and a little living area with a pull out couch so it was meant for 5 or 6 people. But the first night there we had a an ant infestation, which we ignored and they took care of but it definitely made us feel a little uncomfortable and it made us question about this place. Then we slept fine and the next day we came back from skiing at Windham and everything was going well until my daughter and my niece were hearing weird sounds coming from the wall in their bedroom. We see a little arm coming out of a hole from behind our nightstand, we started taking videos because there was an animal somewhere in this place. We were concerned and called the front desk, they let us change our room but everything was so chaotic we had to pack our bags and we had to leave into a smaller room. We had food in the fridge that we had to pack and throw out because our other room had no kitchen. we talked to the manager and you wouldn’t believe the nasty comments she gave me and my family. Giving us racial comments and calling us greedy for the money that we want back. And it wasn’t only those animal infestation we had but it’s also problems with the hot water randomly in the shower. we would be showering with steaming, hot water and then freezing cold water, leaving us with burnt skin. They refunded us some of our money, but not the full refund for two nights...