La Quinta Inn & Suites by Wyndham Atlanta Ballpark/Galleria — Hotel in Vinings

I finally have my thoughts and anger together, so I can leave the review that the world needs to know about. In October, my mother booked a two week stay, through Uplift. For those who don't know what Uplift is, it is a line of credit given, similar to Klarna and Afterpay; meaning that only the room deposit ( which is entirely too much for the service), is only paid at the time of check in and we would start paying Uplift the FOLLOWING month. A few days after being at the hotel, my mom called me frantically crying and highly upset sitting outside of her credit union. Why? Laquinta Inn and Suites deducted close to $2000 from my mom's personal account. Therefore, taking her mortgage and other bill money when her card should not have been charged, because she had a line of credit through Uplift. So, I did what any other upset and highly pissed off child did. I walked to the front desk and asked to speak with the head manager. Lynda advised me that, Doris, was in a meeting with her manager and couldn't speak with me. The crazy part is she couldn't speak with me directly about the issue. But, had Lynda and the head housekeeper ( who had absolutely nothing to do with the issue), tell me that I would need to speak with Uplift about the issue. So, my mom called Uplift and was told that they didn't touch anything with my mom's account and that we would need to speak with the hotel directly. So, I went back downstairs demanding to speak with the head manager, and was told she was still in a meeting. At this point, they could have called the police. Because not only did you make my mom cry, Doris ( the head manager), refused to speak with me at any point because she was in a " meeting" all day. So, you mean to tell me that you can't take 5 minutes out to speak with an angry and paying customer, but you can relay information through your employees? That will not work! Later that day, I went back to the front desk for a third time, and spoke to a manager who advised that she was new. But, I respected her because she took the time out to speak with a customer. She didn't hide behind a meeting, like Doris. The other manager looked through my mom's file and advised me of the issue, which was Uplift is a new program for the hotel and we were actually the first guests to use it at the hotel. I was cool with that, but also advised her that employees should be trained on ANY and ALL pilot programs that the company puts forth. It would avoid a lot of confusion. If they were properly trained, my mom's debit card would not have been charged and the company could have avoided this very negative, but true review. Doris should not be a manager, if she does not like to confront upset, paying customers due to the company's error. She hid behind her staff, and I find it very hard to believe that her boss would not let her out of a meeting to speak with me about an issue pertaining to missing funds. The only thing that I could give 5 stars to, is Mr. Tony. He explained everything at check in and stayed on top of his job throughout. The continental breakfast would have gotten 5 stars, if you didn't have nasty, trifling, and unsanitary guests either coughing on the food or picking up food directly with their hands. This was a horrible visit with this location and rest assured, we won't be back. It's sad that this has deterred us from ever visiting any Laquinta Inn ever again. Please hire management who cares about guests issues because Doris is not it! This is what happens when you make someone parent cry and take their bill money because you failed to properly train your staff. But, would rather "relay messages" I know that nothing may not be done about this review. But, I'm going to do everything in my living power to make sure that people avoid this hotel and Doris! You made the wrong daughter's parent cry. Just heartless and lowdown. If you look through all of their reviews, the owners only respond to the positive ones....

I will start off by saying I have worked Management at a hotel for 10 years, so I know how certain things go. I booked this room through booking.com on accident on a Wednesday. 2 minutes after I booked it, I realized my mistake and canceled. The room was for the next day (thursday) because a room we had booked before that accidently canceled our reservation and didn't have rooms left to rebook. So I contacted booking.com and they advised me they would reach out to La Quinta to cancel and request the cancelation fee be waved as we canceled literally right after we booked it. They also told us to reach out to the hotel which I did. The next morning we had still not heard anything back about the cancelation from the hotel. Booking.com sent me an email that morning saying they still had not heard back. Well about 4:30 pm that Thursday after checking into a much nicer room some where else we received a bank alert that La Quinta had charged our card for one night. I immediately called La Quinta and spoke to a man that said that he would have no problem waiving cancelation fee since they were busy. He told me that they did not charge me and that booking.com charged me and I would have to talk with them about a refund. He also told me that no one, including booking.com reached out to them to ask to cancel. So, I tried calling booking.com but could not get through until Thursday morning. At this point we found out that it was indeed La Quinta that charged us, not booking.com so they could not give us a refund. They said they spoked with the manager who told them that that was their cancelation policy and they would not refund the money. At this point we call La Quinta again and was informed that we did not give 24 hours notice before canceling even though we canceled immediately after booking. When I said that, the manager said to email her our email confirmations so that she can see when we booked and when we canceled and if it was indeed immediately, then she may be able to refund the money. We did that, and then called back again to see what was going on. The rude assistant manager then informed me that she could still not refund us the money as we did not give 24 hours notice! Why would she even make us go through the trouble of sending the emails? I can understand not refunding money back to someone who hasn't given 24 hours notice, but we immediately canceled after booking. She said we would have had to cancel by 4pm Wednesday. We booked it at 6:00pm Wednesday and canceled at 6:02! How ridiculous! So now we are stuck in Georgia with no money since we had to pay for another room Thursday. They literally took the last $140 we had. We now have $5 to get all the way home to North Carolina. What crooks!! I will be going to corporate and we will never stay in a la Quinta inn ever again and we stay in hotels at least twice a month! If this place is this desperate for $140 it probably isn't the hotel you...

I have stayed at this hotel many times in the past and it has progressively gone downhill over the years. It is near the Cob Galleria where the world's largest knife show is hosted, therefore a lot of custom knife makers stay here. It is inexpensive (cheap) but still isn't worth the money to stay here. List of good things about the hotel: Cheap price Rooms are usually reasonably clean. The plumbing works. It has satellite TV

Bad things list: The public areas are dirty. The lighting is low and generally drab. The one elevator is quite scary to ride. It constantly made noises and would jerk along its travel. When it topped out on the 6th floor it would jerk and make crazy grinding noise every time. The outside door locks would not unlock with the room key, not just for us but for everyone. There are obvious roof leaks with water damage and probably mold. The breakfast was nowhere near as good in the past. They had limited choices of food and the orange juice was extremely watered down. They have a cake vending machine by the elevator that has never worked when we were there. Not a big deal but seems par for this course. Customer service was atrocious. I was not able to show up on the first day of my reservation so I called them to let them know that I couldn't make it on the first night but I still needed the other 3 nights. I also was ok with paying for that first night because that was my problem. I didn't ask for a refund or anything. But they just told me they couldn't help me and that I had to call booking com (where I had booked the hotel). I called booking.com and got a very helpful lady who called this hotel and told them my situation. The helpful lady at booking.com also changed the date for one of my other reservations I had with a different hotel. I immediately got an email from the other hotel that confirmed my change. When I arrived her at the La Quinta, they said I was a no show and cancelled my reservation but charged me for it. I had to have a place to stay so I paid for another room for 3 nights and they charged me more for the 3 nights than for the original 4 nights that I had reserved. They would not work with me at but only scammed me out of my money. I am never going to stay here again and will always tell other custom knife makers to stay away from this dingy hotel that is so desperate for money that they will scam there repeat customers. La Quinta take my money that you scammers took from me and vacuum the floor, fix the moldy roof leaks, fix the scary elevator, or at least don't water down the orange...