Four Points by Sheraton Wakefield Boston Hotel & Conference Center — Hotel in Wakefield

This is a decent property that could be very good to excellent with a few small, improvements. Almost all of the staff were very willing to help, it was clear that they wanted the guests to have the best experience possible. There were a few exceptions, and this seemed to be an issue of training for new employees.

The rooms are fine and have the standard bedding that you would expect at a Sheraton. I have stayed at this hotel on a couple weekend nights, and the noise in the hallway is more than I would expect. The sound-proofing between rooms is not great, so it's good to ask for a quiet area. The evening food selection in the club lounge is adequate to very good (in the top half of hotels that I frequent). The staff in the club lounge is always very friendly and does whatever they can to help.

The breakfast selection in the club lounge need improvement. First, and most important for me, is that the 6:30am start time means that the attendant starts setting out food at 6:30. The hot items (normally eggs, etc.) are not delivered until close to 7am, and even the pastries and bagels arrives in shifts. This is not the attendant's fault-- it seems that he is not allowed to start work earlier in the morning, and he does not have help bringing up the items from the kitchen. Also, the automated coffee machine has been broken on my last three trips. Another platinum guest shared that the machine had been broken on at least 9 out of 10 days. It seemed clear from several staff members that the management was not interested in fixing the problem.

Another very nice feature is that parking is free at the hotel, and you can leave your car for several days if you are traveling into Boston. There is a free shuttle to the commuter rail in Wakefield, and the drivers are very friendly and helpful. There is also a nice mall that is within walking distance (10 minute walk) or you can take the free shuttle.

Although the hotel lists "Boston" in it's name, it is in a suburb and not in Boston. It is at least a $50 cab ride to the airport (Logan) and a $25-30 cab ride to the Oak Grove Station (Orange Line for the subway system). Another suggestion for improvement would be to offer limited free shuttle rides to the Oak Grove station. Such a service would make the hotel much more accessible to Boston for leisure and business guests. As it stand, if you are considering this property as your home-base while you visit Boston, it will take at least an hour each way to take the commuter rail, or you'll need to spend $30 each way on cab to and from Oak Grove, and it will take probably 35-45 minutes each way.

I recommend this hotel because almost all of the staff are very friendly and because of it's location. I stay at this hotel about 4-5 times a year, but not usually for long stays. If the management improved a few things, it would be...

The lobby is one of the nicest we've seen in any star rated spg hotel. Dual fireplaces flank the entrance that make you feel warm and cozy on entering. A fire pit and patio heater on the outside patio was a lovely fall evening touch.

The staff was extremely friendly before they even realized we were platinum guests. They let us look at several rooms so we could choose our 4 night stay in the room of our preference (Thanks Maureen, you are a gem).

The manager, Stephen and front desk supervisor, Kenan were extremely friendly and helpful. They were both in attendance in the lobby for spg member cocktail hellos. Very nice touch.

We didn't request maid service but asked the front desk for certain room items. Upon our return, all items requested were waiting for us in room. We did have a bulb out in the bathroom that was quickly replaced.

The bed was extremely comfortable and we heard absolutely no noise in our first floor room that looked over the nearby lake.

Now for the slightly under par items. Although our room was very spacious, there was evidence of poorly repaired mold on the windows and the shower pressure was just terrible. The HD TV was way too small for comfortable viewing from the bed. The chairs were a bit uncomfortable and although a small item, we like foot rests for the chairs (a nice item to relax with after a day of sightseeing). **a great point of the room, it was very clean.

The pool and fitness center is off site located in The Boston Athletic Club. All guests have access to

Strange spg item, the club lounge is not on the club floor. It is located on the second floor. It is not the worst stocked club we've visited but definitely not the best either. They hardly ever had any soda available, never had any bags of chips or similar item available and juice was only sparsely stocked during breakfast and then for cocktails. They did have breakfast bars and various teas throughout the day and their coffee maker made great selections with a good hot chocolate maker, The breakfast selection was OK as was the evening hors d'oeuvres, really nothing special. It wasn't a bad club just not a great one. The one nice part of the club was meeting Kim who was truly helpful. When she learned we were getting over colds, she immediately asked us if we needed anything she could provide, juice etc. She was just great. She also gave us great advice for getting in and out of Salem for Halloween festivities.

Taking all items into consideration, the staff made our stay extremely enjoyable and we will definitely be back. Good location for Boston and Salem and the included open air parking lot is a great perk. This hotel knows that great customer service...

Terrible. My wife and I are seasoned travelers. It takes a lot for me to write a review, because we are basically tolerant of issues. But..... This was bad. Arrived June 10th for 4 nights. We had booked this hotel likely a month before. We were put into a room that looks nothing like the pictures used on their website. It was very old and tired, with nicked up furniture galore, and a rattling old AC unit. We asked at the desk why, and were told the rooms they use to market their hotel are only in the "tower". We were also told that corporate has refused to add the pictures of the room we were in, which was basically above the front desk as you walk in. Most would call that false advertising. Next day, we ask to be moved to the tower, and were told that would be ok, and that we wouldn't be put by an elevator. The front desk put our bags behind the counter, and we left for the day. Upon returning at 6 pm, we were told they didn't have a room for us. They thought we had left, even though our bags were literally right next to the desk help that evening. They then scrambled and put us in the tower, second floor, next to the elevator. Youth Sports teams went unattended up and down the hall, and loved to talk loudly, right by the elevator. Next day, we got moved again to the 8th floor, and that was better. The staff is kind, but sure gave us the run around. When we returned home, we were overcharged over $500,00. I called and we were quickly refunded. I decided to send a letter to the hotel to let them know about our experience, and not post a negative review. online. The GM, or assistant GM Mr. Germano, was kind enough to respond back, and offered a $300.00 refund for our troubles. He asked if that would be acceptable. I responded via email again, that that would be fine, but was not the purpose for my complaint. I never heard from him again, even though I sent follow up emails and even called the front desk again, who assured me that they would give him the message from me. But Crickets. Nothing. Nada. Enough already. Send in the poor review, (Again, nice staff but unorganized, and nice breakfast.) We hope your stay is better. |In our our travels, which are many, we have never come close to being...