lululemon — Local services in Lynnfield

What Im about to write down won’t be for all of the employees but one blond girl who was at the cashier making my return she’s far from being professional! Definitely they have to training her better to be at the cashier ! First of all I was Returning couple of items 1 of this item was bought thru Lulu instagram and she couldn’t find and call the manager the manager was also not qualified or trained to deal with that and bothof this women was being so mean to saying if I don’t have the bar code they will refund me the lowest price which was $19 and bla bla bla I told them they will have to refund me whatever I have paid for ! Later the girl found my purchased and she started scanning my new purchase reducing the credit I had from returns but she was scanning and removing the hangers very aggressive that one of the hangers hit her co-worker On her leg ! At the end I paid $144.38 and I gave her $160.38 I don’t know what she did but she couldn’t do it right and give my $16 back and she ask her co-worker to help her out and I have to said “THIS IS SO FUNNY” her coworker manage the situation and gave me back my change and I left and they both was making funny !

FOR THE MANAGER I have to said You have and need to train your employees better this is not funny at all you guys have to know how treat clients not do what you did to me and ask “what’s matter” when you show up To try to return my cap from lulu instagram ! If you guys aren’t happy doing what you have to do just leave the opportunity to another .

I DO NOT recommend this...

I came in to the store today, was greeted very rudely by the girl at the counter, the store was empty and she was extremely condescending to me. I was planning on exchanging a pair of lulu lemon leggings that I got for Christmas because there were 2 holes in the leggings, so I said I was disappointed and that there was a quality issue. She refused to exchange and goes there is nothing that I will be doing for you and I cannot exchange these. Very dismissive, and I felt disrespected. She was young with curly short brown hair. You guys pride yourself on being a great company who makes great quality athletic wear but you do not seem to stand by with the company protocol. I am a very unhappy customer, I will absolutely no longer be shopping at this business, and you have lost a customer who used to swear by your company and the...

I had a terrible experience in store yesterday for an order pick up. First they stared at me on a bad way, didn’t offer help and pretty much ignored me for a while. Then a single sales person approached me while all the others were too busy talking to each other. She brought my order out and pretty much walked away…well I tried it on and decided to return a piece (I usually do pick up orders to try it on, since I find the online stock to be a bit unreliable). When I got to the register the girl informed me that I needed to wait 24 hrs to return (like WHAT? Never heard of that before!), then rolled her eyes at me…honestly it got me so mad that I just walked out! I’m not sure if their good product selection and availability will make me come back to the store again! Maybe if I’m...