Eurostars St Gregory — Hotel in Washington

Disappointing Stay - Unpleasant Surprises

Our recent stay in room 207 left much to be desired, and I feel compelled to share my experience for the sake of future guests. Upon arrival, we were greeted by blood stains on the bedding and an unexpected pair of ladies’ underwear in the lampshade, setting an unpleasant tone for our stay. When the manager (Antoine) promised the blood-stained bedding would be “replaced”, we found that they had just flipped it to the other side. Absolutely disgusting and unacceptable.

The toilet was filled with brown water on arrival and wouldn't flush, and after asking twice to have this fixed, we arrived back at our room late that night to find that it had not been taken care of. After asking the third time, we had a guy come to the room, look at the toilet, and leave, only to return a few minutes later with an auger that he used to unclog it, and then left, dripping toilet water and chunks of brown stuff all along the floor in his departure that we had to clean up ourselves.

Room 207's "room darkening shades" proved ineffective, allowing too much light from across the street. The room was excessively noisy until 3am. The mattress has seen better days and could benefit from an upgrade for a more comfortable stay. The bathroom was dated and was not very clean.

Despite multiple requests, we never received the towels we asked for, and our trash went uncollected.

The promised 7am complimentary cookies were a letdown when we were informed that they were no longer offered and advised to just walk to a nearby bakery.

The inconveniences continued during the checkout experience. We requested a 1pm checkout, received new keys that didn't work, and endured a series of frustrating trips back and forth to the front desk where were told to wait in line again multiple times. The keys provided didn't even work for the elevator.

To top it all off, we were treated rudely by a staff member (Lomax) who yelled at us when we sought assistance with the elevator, despite the front desk specifically asking him to help. Side note: don’t use the middle elevator. Just trust me on this one.

We asked for a manager several times to discuss these issues and were told that there would not be a manager onsite until 11/7 when we would no longer be there. I reached out to a manager (Antoine) via text, and my message shows as read on 11/4, but I have not received a response. We asked in person at the front desk to be contacted by a manager by phone at their convenience, but that has not yet happened (as of 11/9).

However, the most significant issue arose after confirming multiple times that a specific credit card would not be charged; we discovered an unauthorized charge on that very card. The charge was also several hundred dollars more than quoted, even after promising to comp parking. It's a blatant disregard for customer instructions and a serious breach of trust. The hotel has yet to correct this error.

I will say that the restaurant and bar staff was very friendly, and we had some tasty food and delicious cocktails.

While I hope my feedback prompts improvements, I cannot overlook the various inconveniences and lapses in service during my stay. I would strongly advise others to exercise caution when making any payments to this establishment, as its security measures...

I’m not sure I’ve ever had a worse hotel stay in a nicer hotel.

I needed a place to stay near where I live and work while my apartment was having some work done and chose the St. Gregory because I had had pleasant experiences at their bar before, the location was convenient, and it had large rooms at an affordable price. But I have never been more disappointed with a hotel experience.

On first glance, it seems like a true luxury hotel experience at a reasonable price. The lobby, bar, and restaurant are gorgeous, and honestly my room was pretty nice, and large (though I doubt as large as advertised). But then the problems started. On the first night, the WiFi didn’t work, meaning I had to hotspot my phone to work and couldn’t stream television. I then woke up early in the morning because the AC had stopped working in the middle of the night. I complained, and they claimed an engineer had fixed my AC (and that the WiFi was a corporate issue that was now resolved) but the AC stopped cooling after an hour unless I reset it, regardless of whether I was in the room or not. And, the fire alarm went off after midnight, sending all the guests down the stairs and into the lobby in the street until the fire department could clear the building. They eventually moved me to a new room the next day after I explained that the AC was still not working. The new room’s AC seemed to be working and I finally got a good night’s sleep, except the Google Cast in my new room didn’t work, so I once again couldn’t stream anything. I told the front desk before I left and they said they’d send an engineer to look while I was out. I head out, and I’m only gone for a few hours and come back to my room at a temperature of 95 degrees because the heat has apparently been running—despite me not changing a setting. Oh, and the Google Cast still does not work. I turn off the unit and turn it back on again, and it seemed to start cooling again.

I would say about half to three quarters of the front desk staff are kind, friendly, and helpful, and then one or two have the attitude that they could not care less about your experience and should not be in the hospitality industry. After I changed room the first time, I realized I had left my toothbrush in my prior room, and it took 45 minutes for someone to let me into the prior room to look for it. And the woman who helped me when the heat was running seemed to not care in the slightest that my room was nearly 100 degrees.

Throughout all of this, I have not been offered anything other than switching rooms. No free breakfast, no free drink, no refund of a night, nothing. I’ve only been offered to change rooms, but I shouldn’t have to change rooms three times to have a comfortable stay. At this point, I’d rather change to a different hotel.

I had read reviews that there were AC issues with this hotel and wish I would have listened. I could never recommend anyone stay here in the summer at a minimum.

I hear they are getting a new management company in September so perhaps things will improve. One can only hope—the bar is...

I drove from Charlotte to DC with 2 small kids and a physically disabled passenger, only to arrive at the hotel with no one to greet us and either valet our car or show us where to park it. After 10 mins of waiting in the middle of the street, I decided to just call the front desk to have them send someone out. I believe I called at least 5 times, but no one would answer. I then had to contact central reservations for them to try to contact the hotel for me. Finally, the valet came out and shook his head and said he didn’t have a place to park my car. Meanwhile, my infant is bawling bc she’s starving and tired. I mentioned that we had a disabled passenger with us as well. He then told me to take a drive around the block to see if I could find some public parking somewhere. I’m not sure how hauling luggage with 2 kids in the middle of the street is something expected of a guest. I drove back around to the hotel and the valet said he would park my car around back. Perfect. He went inside to get my valet ticket, but I needed a bellman to come help with my luggage. No one came out, so I sent someone in to ask for help. The same valet came out and said “I’m sorry. I’m the bellman too”. A horrible start to the check in process, but it got worse. The suite I booked looks NOTHING like the pictures. It feels like I’m at an airport hotel in transit somewhere. Not to mention the AC unit in the room sounds like a generator. I called guest services to send someone up to take a look at it. I was pleasantly surprised when someone knocked on my door literally 3 mins later. When I opened the door, the maintenance man’s mouth was full of food and he was holding a cup of water that was leaking. He came straight in, talking to me with his mouth full. I mentioned that his cup was leaking. His response was “it’s just water”. When he came into the bedroom where the unit is, I asked if the horrible sound was normal. He simply said “yes, it’s normal. It’s cool in here. If you want the noise to stop, turn off the unit”. When he left, we had to clean up the droplets of water that he left all over the floor.

By the time we actually got into our room, it was way past the kids’ dinner time. I called room service to place an order for them. I called and called and called and no answer. Finally, I had to go down to the front desk and tell them I was trying to place an order for room service. They said I could place the order with the restaurant downstairs and that they would bring it up for me. Fast forward 1 hour and the food had still not arrived, so I have to go downstairs with my crying baby to tell them. I was told by the front desk that they are understaffed at the moment, but that is not an excuse for making guests feel like this is a self-service hostile.

Horrible experience. You can stay at a Marriott courtyard and get better service than this. This definitely...