Homewood Suites by Hilton Washington DC NoMa Union Station — Hotel in Washington

Just coming off my 5 night stay at this hotel and wanted to leave this review while my memory is still fresh.

Pros: Employees/ Everyone  I encountered from the front desk to the shuttle drivers were courteous and friendly.

Location/ What I like about the location of this hotel is that it has a good walkscore. At first glance and especially if you are not familiar with the area, it looks like you are in the middle of nowhere but a walk down, I think Florida Avenue, you will find a few shops, some chic restaurants including wine bars, coffee shops, and a trader joes. The hotel is about a mile to the nearest metro station. You need to catch a Lyft/Uber or take the metro to get to all the touristy stuff. Reagan National Airport is only about 15 minutes away by car, Dulles possibly 30 mins away.

Complimentary Stuff/ There is complimentary water and coffee available throughout the day. And a hot breakfast is served.  The breakfast is nothing special.  Mostly continental items with 3 hot options, not much variety. There is also a  shuttle that runs from 8am-6pm daily that will take you any place within a mile of the hotel.

Cons: Where do I start?? The rooms are spacious but outdated looking to me. They are only serviced on Mondays, Weds, and Fridays. We arrived Wednesday, changed rooms on Thursday and our room was not serviced our entire time there. We had to constantly ask for toilet paper. You would think since they service the rooms 3 times a week there would be ample items like toilet paper and fresh towels left in the rooms for guests. Each time we called for toilet paper we received ONE roll! The last time we called, noone showed up. I had to catch a maid in the hallway on our last day. Two out of the four lamps in our room were missing bulbs so they did not work. TV did not work in the first room, the safe did not work in the second room. I opened the coffee creamer left by the coffee pot and it had curdled. I guess its been there forever. Since the hotel is undergoing construction certain amenities are not available including the gym. I misplaced my eyeglasses and looked behind the mattress by the headboard and saw some  party decorations left there. Which tells me that the room is not thoroughly cleaned.

I travel a lot and this hotel could do much better by paying attention to some small details. The cons, especially the lack of cleaning and lack of amenities far outweighed the pros for me, would not...

I just wanted to say that I think it’s wonderful that Ms. Tandra has always been helpful when I’ve come to visit. She’s right on time with helpful services making sure that all guests are treated fairly. The biggest problems are Ms. Amanda & Ms.Jasmine they are the managerial teamAs a customer that was there long-term, a customer should not hear the disrespectful sayings that I’ve heard those two say in passing about an employee the way they talk about Ms.Tandra or any other staff member is appalling. I have seen them come in drunk as a skunk while Miss Tandra is working behind the desk whether she answers the phone on the first ring or the second she’s always very attentive. I heard she’s leaving As being one of the best front desk, representatives of Homewood Suites I’m sorry to see her go. Throughout the last few months, there’s been a couple of other ones that I’ve liked, but Miss T has always been awesome in my book. Plus, I also heard that Miss T gave her two weeks notice and I guess Miss Amanda orMs. Jasmine only put her down for the weekend which is hard to get anybody to work on the weekend especially duringMs.T’s hours, but neither here or there. But I guess, when you expect somebody to put in two weeks notice and they do but you only see them maybe once or twice and they’re gone because that’s the only hours they get so other words Amanda will pretty much boot you out so you don’t even get a full two weeks check that’s what it looks like from a customer that observes their surroundings. But just the disrespectful conversation has to stop I hear sometimes the only person that that they could sometimes get to work a shift is Miss T but months ago I think it was the beginning of this year that Ms. Amanda was trying to get rid of Miss Tandra, but Ms. Tandra was like, I deserve to be here and I worked the hours that you give-me. My favorites are Ms. T & Mr.Theo. Oh yeah by the way, is it ever gonna be a budget to actually go through the rooms to check for bedbugs? The maid service may do it from time to time but not really and I think it’s the second floor is it the third floor that’s the floor for government services, I like that you all helped the families that were burnt out of their homes. It was a bit inconvenient for the rest of the guests , but it was a Job Well Done when they...

Worst Hilton Experience Ever – Lied, Delayed, Ignored. Then Tried to Scam Me for a Night I Didn’t Even Stay!

I booked an extended business stay at Homewood Suites DC NoMa and ended up checking out early — not because I wanted to, but because the staff left me with no choice and zero respect.

The room was gross — dusty, smelled like mildew, dirty kitchenware, and nonstop noise from traffic and trains. I asked multiple times to change to a quieter room. They kept saying, “a manager will call you back.” Of course, no one ever did. I had to call back FOUR times, and each time they just said “we’re still trying.” I even canceled a business meeting waiting around like a fool for them to actually do something.

One staff member finally asked if I needed help moving my luggage. I said no, just send the key. She said okay — and guess what? They ghosted me again.

On the fifth call, someone else just casually told me “we don’t have another similar room” and that I had to check out. No apology. No explanation. Just “you can leave by 2 PM.”

I did leave at 2 PM — and now they have the nerve to try charging me for an extra night I never stayed? That’s not a mistake. That’s fraud.

I’ve stayed at dozens of Hilton properties. This was the worst customer service I’ve ever had. Disorganized, careless, and honestly just rude.

The only good part of my trip was finding another Hilton location. They were the complete opposite: respectful, professional, brought my luggage to my room without asking, gave me complimentary water, and actually acted like I was a guest.

Hilton: take your name off the NoMa property. They don’t represent your brand. I lost time, money, business opportunities, and sleep — and they want to charge me more for it? Absolutely disgusting.

Update: (June 4, 2025) Hilton’s “Make It Right” promise was not honored. The hotel publicly claimed they refunded a night I didn’t stay — yet my official folio still shows full charges, with no refund issued. This is misleading and violates Hilton’s own guest satisfaction policy. I am entitled to a full refund and compensation for the disruption caused. Formal escalation...