The Darcy — Hotel in Washington

DO NOT STAY HERE IF YOU HAVE ANY EXPECTATION OF BASIC ROOM QUALITY.

This place is a horrible joke. I have been forced to stay here twice this year because my girlfriend said she thought it was "cute" outside as we walked by a couple of times.

Here are the reasons you should never stay here:

1. All the faucets in all the room are broken and defective. The faucet doesn't have separate handles for hot and cold water so in order to get any hot water you have to turn it all the way to the right and blast water all over the shallow sink, counter top, and mirror, and make a mess. In other words, you can only get hot water if you blast it on full force. The faucet also leaks like a sive. Twice, I had to wrap the faucet with a towel to control the leaking. If you call and complain they will send an ebonics guy to you door with a pen and pad to make notes and tell you someone will try look at it the next day and if you ask him why did you come all the way up here to simply tell me that and why didn't they tell me that at the front desk he'll say "yeyuh dey tol me ta come up heyuh n lyk confirm da yu gad a problum ya kno".

They simply don't care. The point however is what idiot at this hotel would decide to use a faucet like this in their hotel, let alone what idiot would design a faucet like this.

2. No immediate hot water in the shower. I took a shower before my girlfriend. About five minutes. No hot water, at best, luke warm. She took a shower after I ran it again for another five minutes and got hot water so apparently it takes 10 minutes to get the hot water to the 6th floor.

3. There are only two outlets in the bathroom. There should be two separate outlets. Come on guys, give me a break. It doesn't cost much more to install another outlet. My girlfriend had two things to plug in, I had on, my tooth brush. I just didn't charge my toothbrush.

4. There is only one outlet on the bedstand for two beds, with two plugs. It doesn't really work. My cell phone charger kept falling out because the outlet is apparently too big or broken and can't hold anything in it. The outlet is only on one side, so some idiot who designed this hotel didn't think to put an outlet on the other side for both beds. I've NEVER stayed in a hotel with only one outlet for two beds. If two people are staying in two beds, apparently the Darcy doesn't think the other person doesn't need to charge their cell phone on their side of the bed. Granted, my charger can reach to the other side of the stand, but the outlet is too lose, aka it won't hold anything in it without falling out. We had to tape my girlfriend's charger in the outlet to make it stay and charge her phone. I had to charge my phone at the only other outlet, the table, across the room.

5. The wireless barely works. I can't even check my email on it. I have to turn it off and use my 5G data. It can barely support a wireless call.

I have stayed in Ibis hostels in Europe for 60 Euros a night that working faucet, outlets, and a stable wireless connection. I wouldn't pay more than 60$ a night for a night in an...

We recently hosted a two-day corporate event at The Darcy Hotel in Washington, DC, which included meeting space, catering, AV setup, and a block of guest rooms. While the hotel is marketed as a four-star property, our experience did not reflect that level of service or professionalism.

The issues began during the planning phase. I worked with Katherine, the sales manager, to request a specific meeting space. By the time we decided to move forward, the room had been booked by another group. That part I understand. What I don’t understand is why I was never informed. Katherine switched us to a different room without telling me or asking for approval. I only discovered the change when reviewing the contract. This was a serious breakdown in communication and left me with immediate concerns about transparency.

After the contract was signed, I was introduced to Morgan, the events manager. A full week passed without any communication. I had to follow up with Katherine, to even get a response from Morgan. Throughout the planning process, communication remained inconsistent and slow. Simple questions took multiple follow-ups to get answered, and it was difficult to feel confident heading into the event.

Unfortunately, those concerns played out during the event itself. On the first day, breakfast was served earlier than scheduled and nearly cleared before the agreed-upon end time. We had requested power strips at every table—none were provided, and I had to address it as guests were arriving. We paid for all-day beverage service, but the fridge in the room was never restocked throughout the day. We also had tech issues with the microphone, and no hotel or AV staff were available to help. My calls to the banquet manager went unanswered, and the front desk offered no real solution. Eventually, another group across the hall helped us troubleshoot the issue—something that should never happen at a professionally hosted event.

I spoke with the banquet manager at the end of day one to go over adjustments for the following day. Unfortunately, most of those were not addressed. Breakfast was again out early, water pitchers were missing, and suddenly notepads and mints appeared on day two that hadn’t been there before. The inconsistency suggested day one had been incompletely set.

The positives: the food was excellent—some of the best I’ve had at a hotel—and once properly directed, the banquet staff were helpful and responsive. They did their best given the situation. But the lack of clear communication, missed details, and poor coordination from the events side significantly impacted the experience.

We regularly host events at four- and five-star hotels, and The Darcy simply did not meet the standard. Until there are major improvements in communication, transparency, and event execution, I cannot recommend this hotel for professional or...

My girlfriend and I was looking for a good place to celebrate our anniversary and we were referred to this hotel. Everything looked nice when we arrived and the customer service was great, at first. One of the receptionist at the front I believe his name was Mike, He was tall, light skin and slim (Wanted to make sure I included that because there were 2 Mike’s that work there) He was so sweet and very helpful! He upgraded our room to a suite and even left us a note with a complementary bottle of wine for our occasion. He also informed us of all the neighborhood attractions and restaurants. The room was spacey the bed was soft and the tub was amazing that fits 2 people comfortably. The only reason they don’t get five stars is because I don’t like the fact that you have to leave your car keys at the front desk so every time you wanted to go somewhere or go to your car you had to go to them first. Due to that rule I had a really bad experience with the front desk on our check out date. We were getting ready to leave but we had a little disagreement so I wanted to go to the car first and put my things inside the car and calm down before we hit the road. When I went to the front desk there was another guy named Mike there. I asked for my car keys but I left the ticket they gave us for the car in the room so I told him the room number and name. He asked for my ID and I informed him my name wasn’t on the room so my ID wouldn’t matter. Another receptionist was standing there on the phone but she noticed me and let him know I was good. He still was asking for my ID. He then decided to call up to the room and talk to my girlfriend to verify it was me and he still didn’t give me the keys. So I walked away and went to sit by my car so I can cry silently to myself. This man decided to follow me and instead of just giving me my car keys he started to attack me about being in his garage being loud, crying making a scene. I informed him I wouldn’t have been in the garage crying I would have been in my car if he gave me my keys but he refused. I walked away telling him I have anxiety and I just need a moment to get myself together and he started following me, yelling telling me to get out of his garage, he was the building owner and he called the police on me. I had to call my girlfriend and tell her what was going on so she could come downstairs and help me get the keys so we could leave. Everything was good up until that point. I never felt so attacked in my life and for that reason WE WOULD NEVER STAY HERE AGAIN! If you have anything in your car that you need, please make sure you have it because the front desk can become busy and might not be able to give you your things so you have to be very patient and make sure you have that parking ticket at all times or you will have an issue like I did. Highly...