Best Western Plus Port of Camas-Washougal Convention Center — Hotel in Washougal

The management in this place is a joke. My boyfriend has been staying in this hotel for over a month because his job requires relocation and we are trying to find a place to rent in the area. My boyfriend was called into his employer's office on Friday and was informed that he owed the hotel $250 and was never allowed back into that hotel again. They accused him of smoking in his room. While yes, my boyfriend is a smoker, he ALWAYS smokes outside. While he's at work, home, or anywhere for that matter. If there is no ashtray or garbage can nearby he will extinguish his cigarette and put the butts in his pockets (which I hate because sometimes he forgets to throw them away and it's gross pulling them out of his pockets before I wash his laundry). A small price to pay I suppose for them not going on the ground. So the only things that make sense are that his clothes (mostly his jacket) smell like smoke, and the fact that since he usually tosses the butts in the garbage, maybe the housekeepers saw the cigarette butts in the garbage and/or smelled them and just assumed he was smoking in there. (EDITED TO ADD: he also rolls his cigarettes and it's possible that there was some loose tobacco on the table floor because he accidentally slept through check out time so the manager had to go knock on the door to wake him up so he was in a rush and didn't have time to clean it up well.) Not to mention the fact that since the .manager was there letting go him know he was there past checkout time, why did t he say anything or ask about it smelling like smoke in there? When my boyfriend went to the front desk to check out, the manager didn't say anything then either. The whole time he was staying there he went outside and smoked. They have cameras all over that place! They can go through their footage and whoever the front desk attendant was at any given time could see him come and go and see him smoking OUTSIDE. Why the hell would he go outside to smoke and then go smoke in his room? If there was smoke in the room or cigarette ashes on the tables or whatever, I can understand the situation, but again he ALWAYS SMOKES OUTSIDE. If he was smoking inside, their smoke alarms would've gone off. The rooms are decent the management sucks! Oh, and don't you dare get anything on the bedding. I guess one of my boyfriend's co-workers who was staying there was charged $150 because his baby got a stain on the...

I've stayed in Best Westerns for many, many years and have only had an issue in the last few years. I'm not sure if their quality standards are just going down or what but it hasn't been pleasant.

Firstly, the staff the counter when we arrived was super rude. Strangely so, in fact. Didn't really think anything of it and went to our rooms. One of our rooms was fine. The other...was disgusting.

-The beds may or may not have been completely cleaned. The surfaces had CLEARLY not been cleaned off as they still have crumbs and some random debris from the previous guests. -The remote, which they put in this nice little covering saying they've cleaned it, was still covered in some sort of gunk and grease like someone had been eating chips and handling it. -The closet doors didn't open properly to access the hanging area and the safe. On the front of closet doors there are mirrors which has some sort of mystery residue that dripped down the front of them. -The couch looks like it belongs in a dumpster. Truly gross enough that no one wanted to use it. Several stains all over it and had a rather musty stench. -The smoke detector had been pulled down out of the ceiling and wrapped in a T shirt or pillow case it looked like. Likely from a previous guest wrapping it up to smoke or something. So that was a nice worry.

Now, once we mentioned this to the counter the woman got rather snappy with us, the guests, about how it will be handled. She told us she would send up someone to look at the smoke detector(which never happened) and that there was nothing that could be done about switching rooms or cleaning. The most she could do is give our information to the manager to be contacted Monday to discuss a refund. Which of course never happened and we are still waiting.

As someone who's worked in a hotel I can typically sympathize with the workers. However, when they do absolutely nothing to fix a clear problem with their rooms it leaves a bad taste in the mouth for future consideration of staying at these hotels.

EDIT: And then, after reviewing the information and admitting their mistake, they still do not offer us a refund or partial refund....

During check-in, Chasten provided such horrible customer service, with such a hostile attitude, that I considered leaving. It made me feel incredibly unsafe as a woman traveling alone. He wasn't friendly and didn't discuss any of the hotel policies with me. At one point he started copying my ID without any discussion that was going to happen. This is an extremely unusual policy, and when I asked why he was copying my ID, the response he gave was combative and didn't help me understand why. Aside from his handling of it, this policy makes me very uncomfortable. I don't want hotels to have copies of my ID just laying around. It took a lot of back and forth to learn it would eventually be shredded. The morning clerk was at least polite enough to give an explanation about checking for warrants, but even for that it still feels incredibly invasive to take copies. I was also charged extra "for incidentals" without ever being told that would happen. I'm moving money to cards specifically for this trip based on rates each day, and because Chasten charged my card extra without telling me, it caused an overdraft. I asked about it and he was again combative saying all hotels charged for incidentals. The extra charges I've seen during just this trip have ranged from $0 - $200, but EVERY hotel informed me before they ran the charge through. I told him that he needed to do the same. All to say, when the first person I met crossed multiple boundaries with my identity and money, all without saying a word before doing so, it made me question what other areas he'd feel entitled to encroach on. Especially when he seemed annoyed that I was even there. Change the ID policy and deal with this employee, but I won't be back and I recommend...