Westlie Ford — Local services in Washougal

It is very unfortunate that I have to give them this one star I purchased a 2014 Lincoln Navigator on May 6th 2016 now it is time for my first oil change February 6th 2017 I have just put 5000 miles on the vehicle and at the time I purchased it had 24,582 immediately after purchase as I got on to the freeway I had tremendous shaking in the steering column and when I went to break it was worse I called the dealership and spoke with the sales manager about the situation I had advised him that I don't have time to bring back the vehicle at this time because I was leaving the country for four months would I be able to come back after that time I was advised yes with no issues so at the first oil change I had asked for them to rotate tires and definitely check the brakes due to the noise and vibration as I went to pick up the vehicle I question whether or not they had did the rotation and check the brakes I was advised no they did not the cashier wasn't sure what was going on apparently this was the second vehicle that day they did not do so she came back stated that the tires were like new and did not need to be changed at this time at my next Oil Change they can be rotated I had minor issues under factory warranty so I was going to bring the vehicle back in on the 8th of February at that time they would rotate and check tires and brakes that following weekend I received a phone call from the sales manager stating that I had a Heat crack damaged tire and all my tires for feathered I question how could that be on the 6th of February they were like new as I clearly have the service report there is absolutely no courtesy with this company they are absolutely appalling and disgusting extremely rude no communication and would rather just hang up the phone on you then to address the issue horrible communication with service manager requested general manager to contact me never was done conflicting information on documented paperwork in regards to my tires rims I was so distraught when I retrieve my vehicle back from westlie Ford service department no other choice than to take them to court I'm sure the judge will ask how can your service technicians Mark everything in green and two days later her having all these issues with Tires and Brakes if that is the case they jeopardize my safety in driving the vehicle away after the oil change the gold Lincoln is the vehicle I own for 10 years the tires got replaced twice during that time and my wheels were still like new the same as with the black Lincoln that I have purchased from westlie Ford was kept in excellent condition you can clearly see all the damage on these rims and tires they're clearly not the same and in fact I believe they even look smaller then what I had before this whole experience has been truly a horrible upsetting situation and the worst customer relations I have ever experienced I feel that they are very conniving and out to make money without doing...

I bought a 2024 Ford Ranger.. Several issues which I advise to chose another dealership to purchase your vehicle. They lied , manipulated, coerced, used bait and switch of their words to their advantage. While on my test drive I asked the salesman about a sunroof the salesman told me they didn't make Ford rangers with sunroofs. I sat down in the lobby . The finance manager Jason Murphy sat down and talked to me about life as if he cared this was not the case . Knowing my life circumstances. He lied and told me my trade in would only retail at 7k . Then shortly after my purchase I found my trade in truck at a car lot in Milwaukee for over 14k..I told him I could afford no more than $500 monthly payment and 3 k down plus my trade in. Then he came back with almost a $700 payment I said no then it was finalized at $624 & 5k down. I asked for 9k for my trad in and he said no. I said could we drop the MSRP of the Ford ranger to make up for what I need on numbers to make my payment more affordable he said no they can't do that. so to make up for the difference in my trade in he said he could make it up with free oil changes and credit towards accessories for my truck. After the deal was made he removed all he had said and said he couldn't do it.. soon I was receiving denied letters from creditors in the mail. Jason ran my credit 9 times even though I said start with Capital One because I have a great credit history with them. My credit score dropped nearly 100 points. I have worked so hard since my divorce to build it up.. I am a single income family with 2 minor children.

I went to Northwest Accessories to buy a canopy and they told me they wouldn't install a canopy until the recall was resolved. I was furious knowing there was a recall and yet Westlie did not tell me. I wouldn't have purchased this vehicle had I known. Recalls are due to a safety defect .

I emailed the dealership twice with no response. I went in in person and talked with a manager. Explained my concerns. He told me he would pass my concerns. Still no response from Westlie. I then called Ford corporate office. Case number # CXH02486109 on 8-15-2024. Still no response..

I have been disappointed and saddened by this purchase and experience. I have had a heavy heart and tremendous guilt for what they did by taking advantage of me regardless of my circumstances and...

Trever provides excellent customer service. I have a 2024 Ford Escape and at 8,000 miles it started smelling like something was burning in the engine and I would see smoke when I parked, but of course I blew it off until my family said I needed to get the issue resolved.

In full transparency, I took the vehicle into a different local Ford dealership because it happened to be closer to where I was physically at l, when I decided I needed to stop driving the vehicle and get it fixed. Well, the other dealership found the issue, or so they thought, and gave the vehicle back to me. It still had the smell and smoke issue. But I waited a couple thousand miles to see if the smell would dissipate and the “solvent” would burn off…it didn’t.

So, I brought my vehicle into Westlie Ford and asked the parts gentleman and Trever to come smell the engine, to see if they had an idea of what the issue was, and to make sure I wasn’t imagining the smell and smoke. They both smelled it immediately and Trever thought that the issue was bigger than what the paperwork from the first Ford dealership said they did. It turns out Trever was right! The engine was bad! Westlie Ford didn’t do just some quick patch job, the mechanic was thorough and diagnosed issue and put a new engine in it. Now it drives like it did before 8,000 miles when the engine started going out. And the smell and smoke issue gone! I feel like I have a new vehicle again!

To Ford North America’s credit, they paid Westlie Ford for the new engine and the service cost. They didn’t push back or try and put the cost on me. Which was refreshing in today’s world where customer service and accountability could be better, in my opinion.

Thank You Trever and the Westlie Ford service team, and especially the mechanic that found the issue and put in the new engine. I drive a lot for work and I drive with my family in this vehicle and I trust Westlie Ford and their service department to keep me safe on the roads!

I knew I should’ve just went to Westlie Ford from the start! I told Trever I will be getting ALL my future service on the 2024 Ford Escape from Westlie Ford! Thanks y’all! Especially the...