Best Western Plus Waynesboro Inn & Suites Conference Center — Hotel in Waynesboro

Every couple of years, I attend a small conference in Waynesboro, and most of us usually stay at the Best Western Plus. This year I booked a suite for 4 nights. The location is convenient (right off the Interstate) and it's near several restaurants. I ate at The Fishin' Pig on one side of the hotel (easy, short walk), Cracker Barrel on the other side of the hotel (easy, short walk), and two times at Los Panchos Mexican (a short drive (maybe 4 or 5 minutes). There are several other restaurants, so food is no problem. Here are a few quick comments.||Suite/room amenities:|the refrigerator was roomy, cold, and clean|the in-room coffee maker was easy to use (a Hamilton Beach machine which uses Keurig pods), but the hotel provided pods were pretty wretched. Bring your own pods if you want coffee in your room.|the beds were clean and had bottom sheet, top sheet, duvet, spread. I found the beds to be a tad too soft, but not so much that it bothered my sleep.|the AC was great and kept the room plenty cool. There was also a "continuous fan" button which I love because it provided steady "white noise" at night which helped with the one issue I had.|the issue I had: the bathroom fan--The bathroom fan was my main annoyance. Usually in hotels, you turn on the bathroom light and the fan turns on automatically. You turn off the bathroom light, and the fan turns off. But this fan stayed on all the time, 24/7. If it had been a whisper-quiet fan, I might not have minded, but it had a high-pitched whine that nearly drove me crazy. After three requests at the desk (Monday afternoon, Tuesday morning, Tuesday 4:00 p.m.), a maintenance man finally came to my room at 4:45 on Tuesday, just stood at the door and told me all the fans were like that and to keep the bathroom door shut if it bothered me. Fans need to come on and off automatically when you turn on/turn off the bathroom light.|the bathroom otherwise: clean, small, but adequate. I didn't care for the citrus smell of the body wash, shampoo, etc., but I bring my own toiletries anyway.|Housekeeping is on-demand only, so during my 4 day/4 night stay, I requested it once. It was done quite well and the room was spotless, but I do wish hotels wouldn't make you ask. As the person who does all the housework at home, I love having someone else take out the trash, make the beds, etc. and would much prefer it if I didn't have to feel like I'm imposing on them by asking for housekeeping, but that's just me. I know some people don't want to be bothered.||General Hotel Comments:|the lobby coffee machine--I love this!! It makes black coffee which is what I get 75% of the time, but it also makes really nice (unsweetened) cafe latte coffee. I've never tried anything else, but there's cappuccino, hot chocolate, decaf, etc. It works great and it's there 24 hours a day.|the breakfast--what I most liked was that the hours were 6:00 to 10:00 each day. It was a typical breakfast setup, nothing extraordinary, but totally fine. |the business center--quiet, nice little workspace room but the computers are exceedingly slow. Overall, in the rooms, the internet worked better, so bring your own laptop and work in your room.|the indoor pool--I didn't use it, but my friend did and enjoyed it.|the fitness center--I didn't use it and never saw anyone in there, but it looked adequate although small.|the meeting room/conference facilities--The reason I was here was to attend a small conference. The facility is quite nice for a small town hotel. The pre-function area is large and well-designed and the meeting room was more than adequate for our group which fluctuated, depending on the day, from about 20 to low 30s. We needed tables for people to work, so for theater style seating, more could be accommodated. It was clean, well-set up and just fine in every way.||Last Thoughts:|It's an older hotel, and all old, heavily used properties will have the occasional issue, but overall, this was a good choice for our conference. Location, available restaurants, plenty of parking, really nice staff, and good (not fantastic perhaps, but good) rooms make this a choice for your next meeting that you might want...

Waynesboro sits in a little valley below Afton Mt. This hotel sits just off the ramp coming off Interstate 64, and possesses a wonderful view of the mountain range leading up to the mountain. Our hotels are constrained by the "pet-friendly" filter, and we are realizing a game that many hotels play: "Let's call ourselves "pet-friendly" and then require the critter to cough up literally as much as it costs for two human adults to occupy the room as a pet fee! That way, only the wealthy will stay with us and we don't truly want pooping pets near our property in the first place." We find pet fees as high as $150 in our area, but Best Western (BW) charged us $15, which qualifies as a miracle in the Catholic Church. We only needed a room, a King Bed, cleanliness, and a coffee machine. We got all that plus a microwave and small fridge, even though the Keurig coffee machine produced a substance in the morning not unlike hospital hazardous waste flavored with Nascar garage. I could go on about all of the things that were "right" with the room and hotel and staff, but many of these things we expect. Is that wrong of me? Instead, let's talk about the ONE thing that was wrong with our experience: the bathtub/shower. Our bathroom looked very nice, from the door: Marble vanity top, wall sconces, suitable for Vice Presidents of medium-sized struggling corporations. But my wife had zeroed in on an inspection of the bathtub/shower (BS) like a missle from a drone strike, and her reply was, "Not too bad." What I saw was a fiberglass shower/tub enclosure with age marks around the perimeter near the bottom and a $2.98 shower head. However, the proof, as is usually the case, was in the pudding. When she attempted a shower later that evening, from the bedroom I heard a small "yelp!" and some cursory complaining, the words of which I couldn't make out but which would have been appropriate during a dressing down of teenagers. When I took MY shower, after hers, I understood immediately the yelp. The discount shower head was sending microscopic needles of water in directions not found, generally, on a compass. I had hot water, but I felt as if I was receiving a Harbor Freight upper body tattoo. Amazing how motivated one can become to complete one's ablutions. We survived our ordeals, Lovey and I. And our tripod, Lacey, enjoyed the wall-to-wall carpeting. When we arrived there was some kind of coaching conference underway, with large men walking around with credentials in plastic hanging around their necks. If BW is where coaches choose to have a conference, then you might imagine the above average quality from this alone; however, like ladies and gentlemen, great hotels are also measured by the company they keep; imagine our surprise upon realizing that just next door, in the cul-de-sac, amidst smoking barbeque rigs, cornhole yard, and shingled tiki bar, stood that great bastion of Southern tradition, The...

The room was booked in October for an event at the hotel, the reservation was lost and now we are paying double and the room was smaller than we asked for. We get there Thursday night, right off the bat there is attitude from the front desk they ask my the plate number so the lady I’m with calls me, I’m in the car with two children, and with a tone in the this women’s voice she yells I don’t need it. No paper work was signed, no IDs were asked for. Friday morning comes and everything is fine, I get a call from the front desk to bring down a card because the person that made the reservation wasn’t coming until later Friday. Now there are multiple things being said to me at this point so I go down and then I am told never mind it’s all fine. Go back to the event and later get told to come down now at this point I bring one child down with me and leave my five year old in the room with the other adult. A man that does not work there and the GM Misty go knock on the door and try to pull them out of the room while I’m at the desk trying to figure out what is going on. The lady at the front desk has hung up on the person that booked the room in front of me then started talking about her to other guest in line, she has told me yet again everything was fine. Mean while the GM Misty is calling saying she’s calling the cops on me and pulling minors out of the room because I’m leaving them alone, there was a adult always in that room she didn’t realize one adult was a adult she that she was a child. Now I give her my card now this room has been paid for twice, $1400. She tried to tell me I was refusing to pay when I came down multiple times to try to fix the problem. Now mind you no paperwork was ever signed I was never in the system but they took money from me. The whole situation was blown out of proportion by misty and her front desk worker who couldn’t seem to tell the truth on anything and telling me stuff that wasn’t right, while I remained calm but I had money stolen from me by these people and they want to call the cops on a paying customer when the room was paid for already. No one wants to call back and work out this issue but apparently it’s ok to pull people off the street to touch guest and...