Club Wyndham Kingsgate — Hotel in Williamsburg

BED BUGS!!! For my son's 10th birthday we booked a weekend at Club Wyndham Kingsgate. Upon check-in we found out that the amenities that we came for we're closed for renovation which included miniature golf the heated outdoor pool and the hot tub. All of which were the main things that we were going for. They did offer to let us use the amenities at another Resort in Williamsburg but it's not the same as what I explained. At that point it would be too late to try to book something else on the weekend so we were going to make the best of it. The next morning while bringing breakfast to my girlfriend there was a red bug crawling across my pillow. I took a picture and searched it and it showed up as a bed bug. So I further investigated the situation by lifting the mattress and found more on the box spring alive and eggs hatched. I reported it and they said they were going to send professionals to remedy the situation and treat all of our stuff. Professionals never showed up just two maintenance men who asked me how I wanted to handle the situation. I told them that it would take me all day running all of our clothes to the dryer and heating our luggage up to a temperature that is to kill bed bugs. Told them the easiest way would be going to the closest laundromat so I could do all the loads in one shot and not have to spend 6 to 8 hours running it through a small dryer. They offered to do the clothes for us but once again they were not professionals and they were just too random maintenance guys that my daughter and girlfriend would not want messing with their personals as well as not trusting that it would be a professional debugging before taking everything home. Because these were just maintenance guys not exterminators or on-site laundry even I was not offered to refund I was not gifted any stay for the future. They gave me another room that I found eggs in and showed maintenance on the box spring at the new room. So we checked out and drove back to Virginia Beach with only a free meal voucher because I hadn't ate all day and I was starving. I treated everything myself after no professional showed up and left very disappointed with no future stay or refund! Was by far the worst experience and worst customer service I've ever dealt with. I had to beg for some kind of compensation rather than being offered and only got apologies from everybody. I told him it very least in this situation they should offer a refund and a future stay on Club Wyndham to make sure my family gets the time that they were robbed of this weekend. And they said they didn't have the power to do that! Yet I was talking to the manager that was second in charge of the whole compound named Caitlin. I have tried to go through booking.com to get my refund and have yet to hear anything back and nobody has called me trying to remedy the situation! Seriously considering calling local news to see if they can bring Club Wyndham into the spotlight on their poor service and lack of cleanliness and quality control of keeping their...

⭐️ 1 out of 5 - Never Again.

Took our 8-year-old son here for a birthday weekend. Just the three of us. Left the other two kids home so we could focus on him. Booked through Airbnb thinking we’d have a relaxing time. Big mistake.

Before we could even check in, the front desk launched into "vacation interrogation mode": What brings you here? Where are you going? We said Water Country USA -and BAM. They're offering us discounted tickets before we even get our room keys. Sounds generous… until they drop the catch: $40 for three tickets and parking if we sit through a 90-minute timeshare pitch.

I told them no thanks, as we were here to spend time with our kid, not get hustled by corporate sales reps with clipboards. He pushes again. I tell him flat-out: My time with my son is worth more than saving a hundred bucks. The fake smile drops. Suddenly we’re not friends anymore. That lobby full of plastic grins? Not hospitality. Just bait.

Hallways reeked of weed. Doors wedged open. Loud arguments echoing down the corridor. No-smoking signs everywhere, but clearly just there for decoration. Felt more like a halfway house with a pool than a resort.

The pool? Don’t let the marketing photos fool you. Unattended teens running wild. Swearing constantly. N-word flying like it’s a rap battle. Kids jumping in fully clothed. No staff. No rules. No peace. Stayed ten minutes, felt gross, left.

Night one: woken up around 2:45 a.m. by screaming, door slams, and full-volume conversations like someone was recording a podcast through a megaphone. Party kept going until almost 4:30. Night two? Same chaos, different voices. More profanity, more slamming, more “where the heck are the adults?” energy. Couldn’t wait to leave.

Got multiple calls from the front desk asking for the “Kaczynski family.” Spoiler: not me. Told them once. Then twice. Then again. They left welcome messages on our room phone and blew up my cell with texts. Apparently, keeping track of guests is too much to ask. I’m paying to be confused with someone else like I’m the hotel secretary.

Parking is a mess. Spaces are narrow, poorly marked, and fill up fast. Half the cars are crooked or parked over the line -maybe because people are drunk, high, or just don’t care. After circling like a buzzard hoping someone would vacate, we ended up parking four units away. Miserable setup.

We went to Water Country USA anyway. Paid full price, zero regrets. Best part of the trip because it wasn’t affiliated with this place. We ate, shopped, tried to salvage the weekend. But by Sunday morning, our son just wanted to go home. And honestly? So did we.

The pool looks nice. The bar looks nice. But it’s all lipstick on a pig. Between the sales ambush, the unhinged guests, and the front desk staff that can’t tell guests apart, this wasn’t a vacation. It was a mistake.

You’ll know what I mean if you stay here. And if you don’t? You got lucky.

1 star. Not coming back. Not...

I would say this place is pretty average. The rooms were in desperate need of updates (which I assumed from the pictures, and I guess they are in the process of updating the rooms). The floors appeared to have been shampooed before we arrived which is awesome!! There is a washer and dryer in the unit, which is also awesome. There were plenty of things within the room that we needed (shampoo, soap, dishwasher soap, laundry detergent) and they were eco-conscious of their products. They offered recycling bags too. The unit was definitely in disrepair though, with broken knobs and furniture and doors that were hard to shut and open/slide. Our pull-out sofa had no linens which we had to request, and the shower had no curtain which we had to request but they were quick to provide. The grounds were clean and well kept. The resort is located near a lot of great stuff (outlet mall, kayaking, food, quick access to a lot of places!)

The biggest two issues I had were that the resort was so busy that the pools and arcade were absolutely packed. If you are going for the pool, you'd probably be better off going to a regular hotel where you can have some space to actually move around. The pool is way too small for the number of people! I don't think it was worth it to have the extra amenities you really couldn't use much of. The mini golf and tennis courts were nice. The playground was boring and needed an upgrade for sure.

One thing I didn't like was the check-in process included being herded to the front desk, where you wait in line, then check in and then they send you to another desk, the concierge where they give you your wrist bands but it was like a used car salesman trying to get me to go to an informational meeting about the timeshare. Instead of making me wait in line for 10 minutes to check in, they could have used those computers to help people check in and do it all at one computer. It felt skeevy and cheap to me and it took up a decent amount of my time listening to her explain this free gift option to me. When I told her I wasnt interested you could tell her interest in me stopped and she became a bit cold. I don't feel the pretense of sending me to a concierge to see if I need help with what to do while I'm in town and then bombarding me with informational meeting times was a good look - If I want more information ill ask, and if I want help from a concierge I'll ask. The next day I got a phone call from the front desk seemingly asking me if everything was OK and whatnot, I said yes, and then she tried again to get me to go to an informational meeting and I again told her I wasn't interested and didn't want to keep being bothered about it which I was not again.

Overall, it was average. I wouldn't stay here again or suggest it to anyone but it had some good redeeming qualities also and the price was...