Khách sạn Mỹ Hằng — Hotel in Da Lat City

The rooms were okay for the price we paid and we enjoyed our stay

Unfortunately we had a very bad experience with the host.

First we hired scooters for half a day with him. At the end of the day we returned the keys at the reception. The next day though he said we had to pay for 2 days. He said we didn't say we wanted to end the rent. We clearly said we only needed the scooters for half a day. And why would we give the keys back if we wanted to rent for 2 days?? He kept texting all the guests of our group asking for money. This is just a dirty way to try to extract extra money from us. Which is just sad...

Secondly he booked bus tickets for us. He said everything was okay and the bus would pick us up at 8:40. Unfortunately the bus never came. When we tried to contact him, he was not at the reception. We also texted and called. But he just ignored us. Suddenly he was unavailable. But when he was asking for money for the scooters, he couldn't stop texting! Luckily the other hosts (his parents?) helped us the book another bus. His parents didn't speak English and the communication was very hard. We we're waiting for 2 hours and it was unclear if the bus would come or not. The host never responded to us and therefore failed to take responsibility for his mistakes. This is very...

If you book here, DON'T communicate with the son. Talk directly to the parents because the son is really unprofessional for the following reasons:

He tried scamming us with the scooter rent. We clearly told him we would rent for one day and we put the keys back at the reception in the evening. When we came back later in the evening the keys were gone. The next day, when we were paying for our full stay, he suddenly said we had rented the scooters for 2 days, which is bullshit because we didn't even have the keys anymore.

He wasn't clear when we would get our laundry back. He didn't answer my texts and when I called him he was at a party, screaming at the telephone. When I got my laundry back, he charged too much money. Luckily I had a picture on my phone of the weight.

The worst: we booked our bus at 9AM through him. He said the pick up was at 8.30 at the hotel. We waited and waited but no bus showed up. We kept texting and calling him but he never responded. His parents helped us (with a lot of back and forth on Google Translate) and we got on another bus 2 HOURS later. We had to cancel our tour because the son messed up our bus bookings.

So in conclusion: do stay here if you want a budget option but only communicate with...

This hotel will scam you with the motorbike rent.... I take the motorbike in the morning when I check in and when I check out after 3 days they tell me I rent motorbike 4 days..... Everywhere in Vietnam rental motorbikes is for 24 hours and in this hotel is just until the end of the day.... Very poor customer service and thinking only for the short term. I definitely will not come back to this hotel again. The mattress so hard you cannot sleep, you will feel that you sleep on the floor.

Have so many other options in this beautiful city so better look...