Mường Thanh Holiday Dalat Hotel — Hotel in Da Lat City

Worst Hotel experience I have ever had.

Room - pillows are filthy and dirty. However, instead of changing for us a new pillow case, they blamed us of making the pillow dirty and wanted to fine us for that. Thereafter, the new pillow case that they changed still as dirty as the first one. We confronted them, they apologised and changed another new one. However, in the afternoon, there were 3 staff came and asked if we dyed hair and make until the pillows case, but the truth is we didn’t do that at all.

The most ridiculous and hilarious thing is the staff actually locked the room from me accessing. First, the staff said it was due to us dirtying the pillows hence the room was locked from us entering.

After which, I actually confronted the hotel reception and they said it was due to the system that the room was locked to access. So, I am given 2 different explanations, and I don’t know which is true. Both the explanations are absolutely ridiculous. Guests are locked from the room due to pillows dirty and not explaining anything before that and jumping into accusations and assumptions, proves that the management is unprofessional. I believe we as guests trust and expect the hotel to provide the minimal quality of service that guests should be treated with.

Secondly, locking the room due to the system ? What system are we talking about? Is it the security system or the hotel management system ? If it is the security system, so are you saying that the hotel will lock guests out from accessing due to cleanliness ? If that’s the case, are guests suppose to ensure that their shoes especially are clean before entering the room ? If it is the hotel management system, I can just say their management proves how unprofessional and inefficient the way they treat the hotel guests.

Additionally, isn’t it the hotel management suppose to ensure everything is clean and comfortable for...

Actually I was planning to leave a 5 star review.

The hotel staff was very professional organising a surprise newly wedds decoration and what a decoration it was!

As it shows on the photos, it's an amazing quality of work, done with great care. Almost art.

The room was spacious and clean. Nice garden and lobby area. Convenient location. Close to the lake and the night market.

The down side was the buffet. It would be silly to expect anything than the bare minimum from buffet breakfast, but this was one of my worst experiences ever.

I wouldn't like to say a lot about the food, because for me it's fried egg and toast in most of the hotels in Vietnam.

Although my wife has noticed, the Phu Quoc branch has a wider Vietnamese breakfast selection.

For a start the toaster is a silly conveyor belt kind of thing. Not only it is uncomfortable and difficult to use to get the toast right, but it's slow too. We had early breakfast when only one family was there apart of us but still had to wait for our turn.

Not to mention, something must have been wrong with it, because both mornings, while we have been there, the staff was turning it on and off.

The second morning there was no juice available. None. Only tea, water and coffee. By the way, Vietnam has great coffee. If someone would try coffee here 1st time, would think people who are raving about Vietnames coffee are crazy.

Overall the hotel is nice and the staff are professional, friendly and attentive.

Although the buffet couldn't live up even to a low...

Didn’t want to even give 1 star. The only good thing about this hotel was the comfortable bed. Not best reception when staff member was coughing with tears coming from his eyes with the coronavirus around. Table in reception was so filthy I wrote clean me, it was still there 3 days later. Paid for a room with a view and got trees and noisy road. We were given a room with a connecting door hearing everything from the next room Including a non stop crying baby. When showering we had to take it in turns to hold up the nozzle so water would come out. No hot water in the shower and the bath was filthy. The room was filthy too. We had two toilet rolls on check in but one was taken away on the first room clean with 1 towel. 1 pillow each and when asking for another one each the reception said no because of the room type. First night maintenance were knocking down a door for hours. Tv was broken, breakfast was terrible. I wish I could have something nice to say but this “4* hotel” is barely 1*. ||Pool was filthy, sauna and steam room were broken. ||Requested late check out but was declined, the hotel was empty. ||Wires hanging out the electrical box in the cupboard, dangerously hanging...